RTP300 needs powercycling

Posts: 30 · Vonage Forum Junior Joined: Nov 20, 2005 Posts: 30

Occasionally, the router doesn't deliver a dial tone and incoming calls go straight to voicemail. Powercycling the router fixes the problem. Doesn't happen too often (2-3 times per month), but it is annoying because we typically aren't aware that incoming calls are going to voicemail.

Anyone else had this problem? What's the fix?

Motorola SB5120 --> Dlink 624 --> RTP300 --> house wiring --> 5 phones.

Posts: 215 · Vonage Forum Master Joined: Nov 24, 2004 Posts: 215

put the RTP300 in front of the d link ...

d link 624 has known issues with keeping a connection

Posts: 30 · Vonage Forum Junior Joined: Nov 20, 2005 Posts: 30

I had it set up that way at one time in the past, but I couldn't access my employer's VPN without putting the Dlink in front on the RTP300.

Just curious - I have a PC connected to the Dlink and its connection isn't being dropped. Or perhaps the PC will automatically reestablish a dropped connection?

Thanks.

Posts: 2 · New Forum Member Joined: Dec 15, 2005 Posts: 2

my setup is similar.
We power cycle the modem daily.
This keeps the phone up for most of the ay else it just goes straight to voiemail.
Logic tells me that one of two things are going on:
1) Adelphia, is messing around blocking or cycling IPs on Vonage costomers; which does make since.
2) the more probable cause is the time out setting for the DHCP lease for all subnet connected systems or IPs is set to a low amount causing the local firewall to be the trouble maker by failing to renew our own network dhcp leases.

Thoughts
Stan

Posts: 75 · Vonage Forum Senior Joined: Sep 06, 2005 Posts: 75

i'm not sure if my issue is related, but i've noticed probably three times in the last month that i've woken up and had no signal to my phone. the line light was off on my rtp300 and a power cycle of the rtp300 was required to get everything back up and running. i haven't kept track of the specific days, though i think i'll start since i've noticed it several times, but it seems to happen about once a week.

currently, for my Vonage connection, the setup consists of my rtp300 connected directly to the dsl modem with no computers connected at all -- i've got both cable and dsl, with my lan connected to the cable and Vonage connected to dsl (temporarily, until i modify my router box to share the connections). it's about the simplest setup for troubleshooting, with the rtp300 solely connected to the dsl, and like i said it seems to require a power cycle once a week (within the next 2-3 days is the next time i'd expect to wake up with no signal light -- i'll keep an eye out and post if it goes out again like i expect).

Posts: 2257 · Posted: Thu Dec 15, 2005 8:35 am Post subject:

rapster wrote:

I had it set up that way at one time in the past, but I couldn't access my employer's VPN without putting the Dlink in front on the RTP300.

Just curious - I have a PC connected to the Dlink and its connection isn't being dropped. Or perhaps the PC will automatically reestablish a dropped connection?

Thanks.

Your PC will probably re-establish quietly.

If you plug your PC into the RTP300, can you connect to the VPN? What kind of VPN is it? What client are you using? Most importantly, do you have the appropriate VPN passthroughs or port forwards set up on your RTP300?

I connect via several VPN's to my corporate office (I telecommute almost 100% of the time), and I didn't have to do anything special with my WRTP54G when I used it for routing. From all appearances, the RTP300 and WRTP54G are very similar, and get the same firmware version updates at the same time, so I expect they work similarly.

Posts: 75 · Vonage Forum Senior Joined: Sep 06, 2005 Posts: 75

got up today and the line light was out on my Vonage adapter again. power cycled and all is fine again. if i had to guess, i'd say the last time it happened was last saturday/sunday and probably the weekend before that as well. so it's looking like once per week on sunday. weird, eh?

Posts: 1389 · Posted: Sun Dec 18, 2005 4:36 pm Post subject:

blutarsky wrote:

got up today and the line light was out on my Vonage adapter again. power cycled and all is fine again. if i had to guess, i'd say the last time it happened was last saturday/sunday and probably the weekend before that as well. so it's looking like once per week on sunday. weird, eh?

Did you happen to get the new firmware pushed out today?

Posts: 11 · Vonage Forum Associate Joined: Dec 18, 2005 Posts: 11

I have not had Vonage service in my house since Friday morning (Day 4 now). I have emailed and called (hung up on every time).

Before I start the conversation I asked them to call me if we get disconnected because their system keeps disconnecting me. One time out of 7 I actually received a call. I made 2 calls this morning and both resulting in being disconnected with no call back. Does anyone have a number to Vonage that will be able to help me with my situation? I am frustrated and really want to leave Vonage since they do not seem to be concerned with the fact that my phoneline has been out of service for now 4 days.

It is now Monday and still nothing fixed. I am not pleased with Vonages customer service since it is apparent the reps first language is not english. I do not like speaking with someone that does not understand english!

Do they not have to abide by the 99.999% reliability other phone companies have too? Unless a miracle happens, I will leave Vonage and notify as many people as I can of my situation.

Posts: 1389 · Posted: Mon Dec 19, 2005 11:50 am Post subject:

No they do not.