Do they not have to abide by the 99.999% reliability other phone companies have too? Unless a miracle happens, I will leave Vonage and notify as many people as I can of my situation.
Not if their TOS says they don't have to. Vonage is not a regulated telecommunications monopoly like the Bells. They are a competitive private company offering an alternative to a POTS line. So any sort of "guaranteed uptime" is out the window, especially asking 5 nines (which is about 2 hours of downtime a year). In order to guarantee that sort of uptime, they couldn't possibly provide equipment that you could afford, and you'd have to guarantee pure, clean power and a stable environment. The little modified consumer adapters they provide are NOT 5-nine gear, by any stretch.
Having said that, four days of downtime is obviously unacceptable.
I'd ratchet the calls up a notch. Call the Vonage CS line and follow the menus to "cancel your service". That should put you from the "customer with a complaint - ho hum" bucket to the "customer retention" bucket, which may make them stand up and take notice. Obviously, it's a shame that you even have to do that, but it's worth a try.
_________________ Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04) My Vonage Self-Help Guides: http://vonage.nmhoy.net
I remove my new Linksys wrt54GSX out of my lan for now and all is working well. This much is worth noting. The first device passed the Motorola Surf board is the device which sets the perameters for all the followon devices. Unless you get into routing and subneting you might want to maintain the same IP setup it comes with.Just adjust the ip so that all WAP or AP and printers are all on the same network as the first device passed the cablemodem. I put mine in this order SB modem=> Linksys bef41 firewall=> to both the psp300 and the wrt-srx off the router/firewall. Please note that I have to open up severall ports to get Vonage to work through the firewall, not something I condone. The wireless and the Vonage seem to function fine as long as the were not competeing over DHCP leases. I put them on seperate sections of the netand turn off most of the extra stuff except wireless security which is wpa tikp
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