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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Mon Dec 19, 2005 11:54 am    Post subject: Re: Power cycle does not always work Reply with quote Back to top

geekgirl wrote:
Do they not have to abide by the 99.999% reliability other phone companies have too? Unless a miracle happens, I will leave Vonage and notify as many people as I can of my situation.


Not if their TOS says they don't have to. Vonage is not a regulated telecommunications monopoly like the Bells. They are a competitive private company offering an alternative to a POTS line. So any sort of "guaranteed uptime" is out the window, especially asking 5 nines (which is about 2 hours of downtime a year). In order to guarantee that sort of uptime, they couldn't possibly provide equipment that you could afford, and you'd have to guarantee pure, clean power and a stable environment. The little modified consumer adapters they provide are NOT 5-nine gear, by any stretch.

Having said that, four days of downtime is obviously unacceptable.

I'd ratchet the calls up a notch. Call the Vonage CS line and follow the menus to "cancel your service". That should put you from the "customer with a complaint - ho hum" bucket to the "customer retention" bucket, which may make them stand up and take notice. Obviously, it's a shame that you even have to do that, but it's worth a try.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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b4stan
New Forum Member
New Forum Member


Joined: Dec 15, 2005
Posts: 2

PostPosted: Mon Dec 19, 2005 10:51 pm    Post subject: Reply with quote Back to top

I remove my new Linksys wrt54GSX out of my lan for now and all is working well. This much is worth noting.
The first device passed the Motorola Surf board is the device which sets the perameters for all the followon devices.
Unless you get into routing and subneting you might want to maintain the same IP setup it comes with.Just adjust the ip so that all WAP or AP and printers are all on the same network as the first device passed the cablemodem. I put mine in this order SB modem=> Linksys bef41 firewall=> to both the psp300 and the wrt-srx off the router/firewall. Please note that I have to open up severall ports to get Vonage to work through the firewall, not something I condone.
The wireless and the Vonage seem to function fine as long as the were not competeing over DHCP leases. I put them on seperate sections of the netand turn off most of the extra stuff except wireless security which is wpa tikp
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