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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Fax - Tivo - Alarms
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tdwoodbury
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PostPosted: Tue Dec 13, 2005 2:50 pm    Post subject: Is FAX enabled on a primary line or is dedicated reqd? Reply with quote Back to top

I have a primary Von account with a single line. Should I be able to fax over that line without a dedicated fax line or does Vonage block faxes and require a secondary line? Havent been able to get a straight answer from any of the searches I've done.

It would be hard for me to believe they would block it unless they had a tone block in place (and that would kill other things as well)
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PostPosted: Tue Dec 13, 2005 2:57 pm    Post subject: Re: Is FAX enabled on a primary line or is dedicated reqd? Reply with quote Back to top

tdwoodbury wrote:
I have a primary Von account with a single line. Should I be able to fax over that line without a dedicated fax line or does Vonage block faxes and require a secondary line? Havent been able to get a straight answer from any of the searches I've done.

It would be hard for me to believe they would block it unless they had a tone block in place (and that would kill other things as well)


You do not need a dedicated line to fax. I fax on one of my regular lines all day long.

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PostPosted: Tue Dec 13, 2005 2:57 pm    Post subject: Tone Blocking! Reply with quote Back to top

It has nothing to do with the actual sounds being blocked, but that the packets are not timed perfectly, and/or have echo, causeing very distorted images. This usually can be fixed by removing the bandwidth saver!

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PostPosted: Tue Dec 13, 2005 2:58 pm    Post subject: Re: Is FAX enabled on a primary line or is dedicated reqd? Reply with quote Back to top

tdwoodbury wrote:
I have a primary Von account with a single line. Should I be able to fax over that line without a dedicated fax line or does Vonage block faxes and require a secondary line? Havent been able to get a straight answer from any of the searches I've done.

It would be hard for me to believe they would block it unless they had a tone block in place (and that would kill other things as well)


I don't think they block it intentionally, but the call settings between a FAX and a voice call would be a little different.

There's another section to the forum that has to do with hooking "data devices" such as TiVO, ReplayTV, and alarm systems up to Vonage. Read a few threads there - that will probably help you out if you can't get your FAX machine to work.

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tdwoodbury
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PostPosted: Tue Dec 13, 2005 2:59 pm    Post subject: Reply with quote Back to top

Sweet, I'll try it when I get back home!
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PostPosted: Tue Dec 13, 2005 3:00 pm    Post subject: Reply with quote Back to top

Also, you can use the prefix of *99 to automatically push to the 90kbps for faxing if you have some trouble.

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ar1506
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PostPosted: Tue Dec 13, 2005 4:10 pm    Post subject: Reply with quote Back to top

I was having trouble with my fax also. *99 did not work for me.

What DID work, was placing a DSL filter between the fax phone line and the Vonage router.
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PostPosted: Sat Dec 31, 2005 5:19 pm    Post subject: Reply with quote Back to top

What made my faxing faster was changing my QOS from 256 to 530 in the router set up.

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PostPosted: Sat Dec 31, 2005 6:33 pm    Post subject: Re: Is FAX enabled on a primary line or is dedicated reqd? Reply with quote Back to top

tdwoodbury wrote:
I have a primary Von account with a single line. Should I be able to fax over that line without a dedicated fax line or does Vonage block faxes and require a secondary line? Havent been able to get a straight answer from any of the searches I've done.

It would be hard for me to believe they would block it unless they had a tone block in place (and that would kill other things as well)


Idea I have had problems faxing, but resolved this by prefixing the number dialed with "*99". This disables the Bandwidth Saver for that call.

This was not an easy solution to find; Vonage support told me to disconnect all other phone lines...which did not work.

You do not need to change anything else or buy different or additional hardware. Give it a try.

Good luck
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