Is FAX enabled on a primary line or is dedicated reqd?

Posts: 14 · Vonage Forum Associate Joined: Dec 02, 2005 Posts: 14

I have a primary Von account with a single line. Should I be able to fax over that line without a dedicated fax line or does Vonage block faxes and require a secondary line? Havent been able to get a straight answer from any of the searches I've done.

It would be hard for me to believe they would block it unless they had a tone block in place (and that would kill other things as well)

Posts: 1389

tdwoodbury wrote:

I have a primary Von account with a single line. Should I be able to fax over that line without a dedicated fax line or does Vonage block faxes and require a secondary line? Havent been able to get a straight answer from any of the searches I've done.

It would be hard for me to believe they would block it unless they had a tone block in place (and that would kill other things as well)

You do not need a dedicated line to fax. I fax on one of my regular lines all day long.

Posts: 119 · Posted: Tue Dec 13, 2005 2:57 pm Post subject: Tone Blocking!

It has nothing to do with the actual sounds being blocked, but that the packets are not timed perfectly, and/or have echo, causeing very distorted images. This usually can be fixed by removing the bandwidth saver!

Posts: 2257

tdwoodbury wrote:

I have a primary Von account with a single line. Should I be able to fax over that line without a dedicated fax line or does Vonage block faxes and require a secondary line? Havent been able to get a straight answer from any of the searches I've done.

It would be hard for me to believe they would block it unless they had a tone block in place (and that would kill other things as well)

I don't think they block it intentionally, but the call settings between a FAX and a voice call would be a little different.

There's another section to the forum that has to do with hooking "data devices" such as TiVO, ReplayTV, and alarm systems up to Vonage. Read a few threads there - that will probably help you out if you can't get your FAX machine to work.

Posts: 14 · Vonage Forum Associate Joined: Dec 02, 2005 Posts: 14

Sweet, I'll try it when I get back home!

Posts: 1389 · Posted: Tue Dec 13, 2005 3:00 pm Post subject:

Also, you can use the prefix of *99 to automatically push to the 90kbps for faxing if you have some trouble.

Posts: 23 · Vonage Forum Associate Joined: Nov 13, 2005 Posts: 23

I was having trouble with my fax also. *99 did not work for me.

What DID work, was placing a DSL filter between the fax phone line and the Vonage router.

Posts: 176 · Posted: Sat Dec 31, 2005 5:19 pm Post subject:

What made my faxing faster was changing my QOS from 256 to 530 in the router set up.

Posts: 1 · New Forum Member Joined: Dec 31, 2005 Posts: 1

tdwoodbury wrote:

I have a primary Von account with a single line. Should I be able to fax over that line without a dedicated fax line or does Vonage block faxes and require a secondary line? Havent been able to get a straight answer from any of the searches I've done.

It would be hard for me to believe they would block it unless they had a tone block in place (and that would kill other things as well)

I have had problems faxing, but resolved this by prefixing the number dialed with "*99". This disables the Bandwidth Saver for that call.

This was not an easy solution to find; Vonage support told me to disconnect all other phone lines...which did not work.

You do not need to change anything else or buy different or additional hardware. Give it a try.

Good luck