Can anyone help me? I faxed into Vonage on 3/5/04 my LOA to port my local number to Vonage.
I did not even mind having to pay Vonage AND my local company while this process takes place. On 3/6/04, my landline was dead! No dial tone, no incoming or outgoing calls. I am extremely upset, because what if I need to use 911 during this period? I called SBC and they sent a technician to my home to "fix" the problem. Unfortunately, still no dial tone.
Is SBC "paying me back" for switching away from them?
Has anyone had a similar experience and what can I do to fix this?
Thank you for any help. While I realize that this may not be Vonage's problem, it really makes me reconsider whether I want to bother with this service.
I doubt that LNP killed your land line, it is only one business day after your faxed the LOA to Vonage. It takes more than that to get the ball rolling on the LNP. You probably have an outage that SBC needs to fix. By the way, what is Vonage showing as the status of your LNP on your account web page?
February 29, 2004 Awaiting Letter of Authorization March 05, 2004 Letter of Authorization (LOA) Received
It should not be Vonage killing your line then. They have not done anything yet. Vonage now needs to send the LNP request to the local carrier. The local carrier will then schedule your LNP with SBC. You will see all this steps in the status for your LNP. For example here is my LNP from SBC to Vonage:
January 28, 2004 Awaiting Letter of Authorization January 29, 2004 Letter of Authorization (LOA) Received January 29, 2004 Transfer Sent to Carrier February 11, 2004 Carrier Approved Transfer February 12, 2004 Completed LNP Transfer
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
All times are GMT - 5 Hours
Vonage Service Plans
Vonage VoIP Members
Members New Raniinody New Today 3 Yesterday 3 Total 64297 Who Is On Site Visitors 141 Members 0 Total 141
1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.
2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.
HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 300), all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
Thinking of signing up for Vonage but have questions? Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074 No Vonage Promotional Codes or Coupon Codes are required at www.vonage.com.
The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal as a means to offset
our cost. If you are considering signing up for Vonage and have found our Vonage
News, Customer Reviews, Forums & all other parts of this site useful, please
use our Vonage FREE Month sign up offer Deal Coupon.
Vonage VoIP Phone Service is redefining communications by offering consumers & small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.51 Seconds and 257 Pages In The Last 60 Seconds The Vonage VoIP Forum
Members
New 
New Today 3
Yesterday 3
Total 64297
Who Is On Site
Visitors 141
Members 0
Total 141
-0.03