Constant Disconnects

Posts: 10 · Vonage Forum Associate Joined: Dec 01, 2004 Posts: 10

I've had vonage service for about a year now and up until about a month ago it has been great. For the last month however I've been getting almost constant disconnects. It happens on both incoming and outgoing calls, and can occur a couple minutes into a call or 30+ minutes in. There will be a slight click, dead air, and about 5-6 seconds later dial tone.

Things I've tried:
1. Called Adelphia, talked to level one and level two support and could find nothing wrong with my cable modem.
2. Replaced the cat 5 between my cable modem and vonage router.
3. Done all sorts of reboots to the vonage router and cable modem.
4. Found any cheap splitters and/or twist on coax ends in my system and replaced them with high quality crimp on ends and quality splitters.
5. Tried an inline coax amp from Radio Shack (a two way model). No difference so it's going back.
6. Tried different phones.
7. Removed my whole house wiring setup and ran a single phone directly from the vonage router.
8. Called Vonage support, several times, and even got to talk to a couple American techs who were probably the upper level support.
9. Removed my wireless access point from the vonage router.
10. Verified latest router firmware.

At this point I'm pretty sure this is a Vonage issue and not an Adelphia issue. I set up a ping -t to www.vonage.com and piped it to a text file, leaving it running about 45 minutes. I only dropped 3 packets in 45 minutes. All my speed tests (toast.net, pcpitstop.com, speedguide.net) show good download and upload speeds. I use both a Cisco and Microsoft VPN to connect to my companies offices in Buffalo, NY and Ft.Lauderdale, FL and neither VPN has ever dropped even when connected for several hours.

Any suggestions? That last thing tech support did was tell me they've put some sort of logging on my system, and to email then with details of any disconnects. I had two more tonight so we'll see what they have to say.

Posts: 77 · Posted: Mon Dec 12, 2005 9:52 pm Post subject:

Is your router a Linksys RT31P2?

If so, call Vonage and ask them to replace your defective device.

Posts: 10 · Vonage Forum Associate Joined: Dec 01, 2004 Posts: 10

Yes, RT31P2. I can't believe with all those details I forgot that. Embarassed

Posts: 21 · Vonage Forum Associate Joined: Nov 25, 2005 Posts: 21

be careful, they may not replace the router for free, unless you threaten to cancel of course. the vonage routers only have a 30 day warranty.

http://vonage.com/help.php?article=183

S-

Posts: 10 · Vonage Forum Associate Joined: Dec 01, 2004 Posts: 10

They were actually really cool about it. They're sending me the RPT300 as a free replacement. Probably because I've been a customer for over a year, spent a few weeks troubleshooting with them and I've got about 5 or 6 referrals. Not the kind of customer you want giving bad reviews. Now hopefully the new router takes care of the problems.