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PostPosted: Sat Dec 17, 2005 9:56 pm    Post subject: Reply with quote Back to top

j-card wrote:
It wouldn't be anything. There is no such thing, POTS included, as a fully reliable communications service. Plus, if you don't want to put up with the bumps and bruises of being at the pioneering end of a new technology, then go back to POTS for another 5 years!

Well, ladies and gentlement, thats the way the arc fizzles.

J-Card Out!

With such low expectations, you'll never be disappointed.

I take issue with your statement that POTS is unreliable. In my opinion it is highly reliable. I pick up the ringing phone, the other party is there. We can hear each other and talk until one of us hangs up. I pick up the phone, hear a a dial tone, punch in a number,etc etc etc. Just like one would expect.

Secondly, Voip is still a newer technology, but the pioneer days are over. I've had Vonage service for over a year and a half, and the pioneer days were pretty much over then, too.

In that time Vonage has ranged from usable and acceptable to highly unreliable and undependable. And when it is in the latter state, there isn't a damn thing you can do. You can send Vonage an email and be pretty confidant that no one will ever read it, much less respond. You can use another phone to call Vonage, but the likelihood of speaking with anyone is slim.(The chances of speaking with anyone whose English can be understood is less.)

Allow me to relate my most recent issue. I was unable to make or receive calls that didn't drop within a few minutes. Calls were garbled, even voice mail when called from a POTS line was garbled. I called Vonage and waited on hold for a long time. I finally spoke with a young woman who I could not understand. I explained to her my problem,and she connected me with a level 2 person. He got my name, my number, and I explained the problem of dropped calls and garbled calls. He knew who he was speaking to, no doubt about it. After a few minutes the call was dropped. Did this guy have the courtesy to call me back? (Remember, he had my name and number.) I never heard from him again, and the problem is unresolved. (It in not a broadband-related problem.). That is really and sadly typical of Vonage customer service.

This is only the most recent example of why I make a statement about Vonage being unreliable..

If this isn't unreliable, tell me what word you would use to describe it?

Alma Hix out.

Alma Hix
Vonage subscriber March 2004 - November 2006
and August 2008 - (tbd)
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Joined: Nov 23, 2005
Posts: 119
Location: Victoria, British Columbia, Canada

PostPosted: Sat Dec 17, 2005 10:17 pm    Post subject: Reply with quote Back to top

I am not saying I disagree, as much as that I want Voip to improve. There are several reasons for the problems that are being experienced, and Vonage needs to get past the growing stage and start taking responsibility! That said, I was just trying to say that nothing is perfect! I still had the occasional problem with my POTS line, and was expecting the same here... Just not to the degree I have experienced Wink

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