Does anybody have the names of Vonage management that I can contact about my extremely poor Vonage telephone service? Names, telephone numbers and/or e-mail addresses would be helpful!
Good luck on getting an help. It took them a week to fix my problem. 5 E-mails and I don't know how many phone calls. The only e-mail address I got was customercare@vonage.com.
Good luck on getting an help. It took them a week to fix my problem. 5 E-mails and I don't know how many phone calls. The only e-mail address I got was customercare@vonage.com.
Only talk to a supervisor who can speak english.
Thank you for your reply!! I'm way past that!!
I've got the direct telephone number, and e-mail address for an Advanced Tech Support guy, who has done nothing to solve the problem. I have asked him for names of Vonage management, and he completely ignores me! This poor service has gone on every since the Vonage was installed (months now). I thought If possible, I would escalate this problem to Vonage management to give them an opportunity to correct my problem before canceling Vonage, and going with Time Warner digital phone service.
DallasFlier Vonage Forum Master
Joined: Mar 03, 2005 Posts: 277
Location: Dallas, TX
Does anybody have the names of Vonage management that I can contact about my extremely poor Vonage telephone service? Names, telephone numbers and/or e-mail addresses would be helpful!
You haven't really looked very hard, have you? Its right there on their public website. All the officers down the left, and some pretty good clues on what their email addresses would be based on the email addresses of the contacts you see on the right.
Your quickest path to satisfaction may be to call to cancel, which, based on a number of posts on this forum, results in speaking with a customer retention agent who might actually be able to help get your problem fixed. Haven't needed that route myself, but it may be worth it to you if you've had long standing service issues.
Does anybody have the names of Vonage management that I can contact about my extremely poor Vonage telephone service? Names, telephone numbers and/or e-mail addresses would be helpful!
You haven't really looked very hard, have you? Its right there on their public website. All the officers down the left, and some pretty good clues on what their email addresses would be based on the email addresses of the contacts you see on the right.
I have already tried that! I've gotten names from their corporate website, called the corporate local number (not toll free), and left voicemails to the names on the corporate website, they never return my calls!!!!
Does anybody have the names of Vonage management that I can contact about my extremely poor Vonage telephone service? Names, telephone numbers and/or e-mail addresses would be helpful!
You haven't really looked very hard, have you? Its right there on their public website. All the officers down the left, and some pretty good clues on what their email addresses would be based on the email addresses of the contacts you see on the right.
I have already tried that! I've gotten names from their corporate website, called the corporate local number (not toll free), and left voicemails to the names on the corporate website, they never return my calls!!!!
I just tried again this morning! Called the NJ Corporate office and left a phonemail message for Michael Tribolet, and NOTHING!!!
I wonder how many people call those numbers to complain. If I were one of the management people, I would tell my secretary, "Yeah, leave those numbers active, then dump the voicemail once a month. Here's my real number, do not publish it or give it out." After all, do you really think you can call, say, Walmart management in Arkansas and get a response? Better yet, Try giving G.W. Bush a call and tell him I said hi. Sorry for being blunt, but I don't think you'll get a response that way.
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Sorry for being blunt, but I don't think you'll get a response that way.
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