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Takeda
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Joined: Dec 08, 2005
Posts: 39

PostPosted: Sat Dec 10, 2005 9:23 pm    Post subject: Vonage Management Contacts Reply with quote Back to top

Does anybody have the names of Vonage management that I can contact about my extremely poor Vonage telephone service?
Names, telephone numbers and/or e-mail addresses would be helpful!
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essdeek
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Joined: Nov 09, 2005
Posts: 28

PostPosted: Sun Dec 11, 2005 4:42 pm    Post subject: Reply with quote Back to top

no
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mrbailey
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PostPosted: Sun Dec 11, 2005 6:58 pm    Post subject: Reply with quote Back to top

Good luck on getting an help. It took them a week to fix my problem. 5 E-mails and I don't know how many phone calls. The only e-mail address I got was customercare@vonage.com.

Only talk to a supervisor who can speak english.
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Takeda
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Joined: Dec 08, 2005
Posts: 39

PostPosted: Sun Dec 11, 2005 7:16 pm    Post subject: Reply with quote Back to top

mrbailey wrote:
Good luck on getting an help. It took them a week to fix my problem. 5 E-mails and I don't know how many phone calls. The only e-mail address I got was customercare@vonage.com.

Only talk to a supervisor who can speak english.


Thank you for your reply!! I'm way past that!!

I've got the direct telephone number, and e-mail address for an
Advanced Tech Support guy, who has done nothing to solve the
problem. I have asked him for names of Vonage management,
and he completely ignores me! This poor service has gone on
every since the Vonage was installed (months now). I thought If
possible, I would escalate this problem to Vonage management
to give them an opportunity to correct my problem before canceling Vonage, and going with Time Warner digital phone service.
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DallasFlier
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Joined: Mar 03, 2005
Posts: 277
Location: Dallas, TX

PostPosted: Sun Dec 11, 2005 9:49 pm    Post subject: Re: Vonage Management Contacts Reply with quote Back to top

Takeda wrote:
Does anybody have the names of Vonage management that I can contact about my extremely poor Vonage telephone service?
Names, telephone numbers and/or e-mail addresses would be helpful!


You haven't really looked very hard, have you? Its right there on their public website. All the officers down the left, and some pretty good clues on what their email addresses would be based on the email addresses of the contacts you see on the right.

http://www.vonage.com/corporate/aboutus_leadership.php

_________________
TWC 20M/2M w/Moto DOCSIS 3 --> WRT54G v2 (Tomato F/W) --> 4 PC's, 2 wireless; 4 networked DirecTV boxes; PS3 (powerline wired) & Wii (wireless) VT2442 (routing OFF), RTP300 (routing OFF) & V-Portal - Total of 4 Vonage lines
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ChrisFix
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Joined: Sep 06, 2005
Posts: 282
Location: North Carolina

PostPosted: Sun Dec 11, 2005 11:04 pm    Post subject: Reply with quote Back to top

Your quickest path to satisfaction may be to call to cancel, which, based on a number of posts on this forum, results in speaking with a customer retention agent who might actually be able to help get your problem fixed. Haven't needed that route myself, but it may be worth it to you if you've had long standing service issues.
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Takeda
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Joined: Dec 08, 2005
Posts: 39

PostPosted: Mon Dec 12, 2005 6:05 am    Post subject: Re: Vonage Management Contacts Reply with quote Back to top

DallasFlier wrote:
Takeda wrote:
Does anybody have the names of Vonage management that I can contact about my extremely poor Vonage telephone service?
Names, telephone numbers and/or e-mail addresses would be helpful!


You haven't really looked very hard, have you? Its right there on their public website. All the officers down the left, and some pretty good clues on what their email addresses would be based on the email addresses of the contacts you see on the right.

http://www.vonage.com/corporate/aboutus_leadership.php



I have already tried that! I've gotten names from their corporate website, called the corporate local number (not toll free), and left voicemails to the names on the corporate website, they never return my calls!!!!
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Takeda
Vonage Forum Junior
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Joined: Dec 08, 2005
Posts: 39

PostPosted: Mon Dec 12, 2005 11:44 am    Post subject: Re: Vonage Management Contacts Reply with quote Back to top

Takeda wrote:
DallasFlier wrote:
Takeda wrote:
Does anybody have the names of Vonage management that I can contact about my extremely poor Vonage telephone service?
Names, telephone numbers and/or e-mail addresses would be helpful!


You haven't really looked very hard, have you? Its right there on their public website. All the officers down the left, and some pretty good clues on what their email addresses would be based on the email addresses of the contacts you see on the right.

http://www.vonage.com/corporate/aboutus_leadership.php



I have already tried that! I've gotten names from their corporate website, called the corporate local number (not toll free), and left voicemails to the names on the corporate website, they never return my calls!!!!


I just tried again this morning! Called the NJ Corporate office and left a phonemail message for Michael Tribolet, and NOTHING!!!
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navydavy2001
Vonage Forum MVM
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Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Mon Dec 12, 2005 12:45 pm    Post subject: Reply with quote Back to top

I wonder how many people call those numbers to complain. If I were one of the management people, I would tell my secretary, "Yeah, leave those numbers active, then dump the voicemail once a month. Here's my real number, do not publish it or give it out." After all, do you really think you can call, say, Walmart management in Arkansas and get a response? Better yet, Try giving G.W. Bush a call and tell him I said hi. Very Happy Sorry for being blunt, but I don't think you'll get a response that way.

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LuisPR
Vonage Forum Master
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Joined: Oct 08, 2004
Posts: 292

PostPosted: Mon Dec 12, 2005 12:58 pm    Post subject: Reply with quote Back to top

Yeah, I have been waiting for Ronald McDonald to return my phone call since the 3rd grade.
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