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navydavy2001
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Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Mon Dec 12, 2005 1:20 pm    Post subject: Reply with quote Back to top

Better yet, if you're really set upon talking to the management, send them a certified letter. I think it requires signature receipt, so at least you'll know they got it. Whether they ignore it or not, who knows.

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Takeda
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Joined: Dec 08, 2005
Posts: 39

PostPosted: Mon Dec 12, 2005 1:28 pm    Post subject: Reply with quote Back to top

navydavy2001 wrote:
Better yet, if you're really set upon talking to the management, send them a certified letter. I think it requires signature receipt, so at least you'll know they got it. Whether they ignore it or not, who knows.


I've decided not to be bothered with it any more.I signed up for Time Warner Digital telephone service this morning, which will be installed next week (Monday 12/19). Vonage has 1 week to fix my service, or I go with Time Warner, real simple!!!
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Mr_Sorento
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Joined: Sep 19, 2005
Posts: 122
Location: Illinois

PostPosted: Mon Dec 12, 2005 5:46 pm    Post subject: Reply with quote Back to top

Takeda,

I have to ask -- what is your problem that Vonage isn't fixing for you? Is it the outgoing choppy audio problem? If so, then it looks like the grand, master plan of screwing up everybody's Voip traffic on the cable networks is working and causing everyone to leave Vonage and other Voip companies to go to the big boys. I'm considering dumping Vonage and going to Comcast Digital Voice myself. What's going to be your price for TWC?

_________________
Mr. Sorento Smile
ISP: Charter Cable - 30 Mbps Down / 4M Up

Cable Modem
---------|--> Linksys WRT54GL Firewall Router --> PC
-----------------------| --> Vonage V-Portal --> Phone line


Vonage customer since August 2005
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Takeda
Vonage Forum Junior
Vonage Forum Junior


Joined: Dec 08, 2005
Posts: 39

PostPosted: Mon Dec 12, 2005 5:57 pm    Post subject: Reply with quote Back to top

Mr_Sorento wrote:
Takeda,

I have to ask -- what is your problem that Vonage isn't fixing for you? Is it the outgoing choppy audio problem? If so, then it looks like the grand, master plan of screwing up everybody's Voip traffic on the cable networks is working and causing everyone to leave Vonage and other Voip companies to go to the big boys. I'm considering dumping Vonage and going to Comcast Digital Voice myself. What's going to be your price for TWC?


Here are just a few of my problems that I have had since installing Vonage:
1) Poor sound, long delay with local exchange calls, especially early in the mornings. This can happen, then have the caller call
right back, and the quality will improve.
2) "Dead" time on outgoing voice. We can hear the people we are talking to, but they can't hear us. This "dead" time can last 5-10 seconds.

When these problems happen, I have run speed tests, Latency tests, and Voip tests, and everything is fine....I still say the problem is in Vonage's server network.

TWC's digital phone service is $39.95, $10 is a small price to pay for clear, reliable telephone service, which I haven't received from
Vonage for over 2 months!!!
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Mr_Sorento
Vonage Forum Senior
Vonage Forum Senior


Joined: Sep 19, 2005
Posts: 122
Location: Illinois

PostPosted: Mon Dec 12, 2005 7:15 pm    Post subject: Reply with quote Back to top

I hear ya and I know what you mean. I really do hope that Vonage can come through for you. If not, best of luck with TWC. If you happen to go with TWC's service, please drop us a line here from time to time to let us know how it's going. Thanks.

_________________
Mr. Sorento Smile
ISP: Charter Cable - 30 Mbps Down / 4M Up

Cable Modem
---------|--> Linksys WRT54GL Firewall Router --> PC
-----------------------| --> Vonage V-Portal --> Phone line


Vonage customer since August 2005
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