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lazymk
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PostPosted: Sat Dec 10, 2005 4:01 am    Post subject: Home wiring problem with RTP300 Reply with quote Back to top

I transferred my number from SBC to Vonage and disconnected the line coming into the house from the phone company and then plugged in the phone line from the Vonage RTP300 to the wall jack. I get no dial tone on any of my phones in the house. If I plug the phone line directly into a phone, I get a dial tone.

I wonder if anyone has had a similar problem and found a solution.

Any help will be appreciated.
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Steve48
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PostPosted: Sat Dec 10, 2005 2:48 pm    Post subject: Reply with quote Back to top

First, be very sure that you really did get the phone company line disconnected from the house wiring. Check by plugging an analog phone into a house jack. It should be completely dead, and you shouldn't get any tones if you push buttons.

Then be sure that the jack that you're plugging the Vonage adapter into is one that was working when you had the SBC land line. If it still doesn't work, then unplug all of the phones that you have in the house from the jacks. Plug the adapter into one jack and just one phone, preferably one that you've already tested with the Vonage unit, into another jack. See if that works, then get back to us.

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lazymk
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PostPosted: Sun Dec 11, 2005 9:21 pm    Post subject: Reply with quote Back to top

Thanks Steve for the response. Here's what I tried today. I got myself a Telephone line tester and checked all the jacks to see if there was voltage on the line after I disconnected the phone line coming in from SBC. There was absolutely nothing on the line. I then unplugged all the phones and tested the line with a regular telephone and it was dead, no dial tone nothing.

I then plugged in the Vonage line into the jack and connected the phone into another jack in the house, I still don't get a dial tone. I then connected the Vonage line directly into the phone and I got a dial tone.

All the jacks used to work perfectly well when I had the SBC line, but now when I connect the Vonage line into the jack, I get no dial tone on any phone in the house.

I've no idea what the problem is, I seem to have done everything by the book, any pointers will be appreciated.
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Steve48
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PostPosted: Sun Dec 11, 2005 9:45 pm    Post subject: Reply with quote Back to top

That is odd, because it does sound as if you're doing all the right things. You _are_ using the Vonage phone 1 port both for testing the phone and for connecting to the house wiring, right? Assuming you are, try this. Get a splitter and plug it into the Vonage adapter (phone port 1). Now plug a phone into one port of the splitter. Presumably you get a dial tone. Now run a line from the other port of the splitter to the house jack. You should still have a dial tone on the phone plugged into the other port on the splitter. If you don't, it would indicate that the house wiring is not only dead, but has somehow become shorted. (By the way, when you plug the adapter into the house wiring, does the phone light stay on? Does it flash?).

If you still get a dial tone on the phone plugged into the splitter, but you don't get one on the phones plugged into the house wiring, that suggests that the jack you're using to plug the adapter into the wiring is bad, or the wiring is open at that jack.

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lazymk
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PostPosted: Sun Dec 11, 2005 11:15 pm    Post subject: Reply with quote Back to top

I'll get a splitter and try what you suggested and post an update tomorrow.

To answer your question about the phone light, the light light flashes once every two seconds when it's directly plugged into the phone or the jack. If I'm talking on the phone it flashes more rapidly.
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bg4
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PostPosted: Mon Dec 12, 2005 8:22 pm    Post subject: Reply with quote Back to top

I am sorry if this sounds simplistic but I want to go back to disconnecting POTS from NIC.

Sometimes there are more than one pair connected at the NIC. There may be one pair to the POTS service but the other wires go to jacks in the house. Those should stay connected. Double check that only one pair (hopefully the correct one) was disconnected. If other pairs are disconnected the situation you describe will happen becuase jacks are not connected. Just my two cents (worth about half that because of inflation).

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Steve48
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PostPosted: Mon Dec 12, 2005 9:17 pm    Post subject: Reply with quote Back to top

lazymk wrote:
I'll get a splitter and try what you suggested and post an update tomorrow.

To answer your question about the phone light, the light light flashes once every two seconds when it's directly plugged into the phone or the jack. If I'm talking on the phone it flashes more rapidly.


This definitely suggests that there is something connected to the line that you're unaware of, or a short of some sort. With the adapter plugged into the house wiring, but all of the phones on-hook, you should be getting a constant light, without flashing.

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lazymk
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PostPosted: Tue Dec 13, 2005 2:21 am    Post subject: Reply with quote Back to top

I got a splitter today and I hooked up the house phone jack and one line into the telephone and I get a dial tone on the telephone but still no dial tone on the rest of the phones in the house.

The other thing about the light is that it's flashing once every 2 seconds when it is directly connected to a phone, I think it should be a steady light when I'm not speaking on the phone. I wonder why the light is flashing even when it is directly connected to the phone instead of the house jack.

I've posted two pictures showing the POTS line after I removed the line going into the house and the actual red/green wire that I disconnected.

http://lazymk.tripod.com/wires/index.album?i=0
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Steve48
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PostPosted: Tue Dec 13, 2005 8:27 pm    Post subject: Reply with quote Back to top

OK, we know now that the adapter is working when it's plugged into the house wiring, because the phone plugged directly into the splitter works. However, you're correct about the flashing of the phone light when you're not using the phone. The light should be steady. Let's be sure that I understand though- it does this with just one phone plugged directly into the adapter, correct? But it's on steady with no phones plugged in?

If the light is steady with no phone plugged in, but flashes with one phone plugged in and on-hook, then you should try another phone. If that fixes it, you've got a problem with the phone that you've been using to test. If it still flashes with the phone on-hook, then I think it's time for a call to Vonage to see if the adapter has a problem.

Getting back to your house wiring, we know that you get a tone on the phone plugged right into your splitter, but not on the rest of the house phones. That suggests an open in the wiring to the plug that you're using for the adapter. If you can, try to plug the adapter into a different jack. However, I think the focus at this point should be in trying to understand the flashing light issue.

By the way, we are talking about the phone 1 light, not the internet data light, right? The internet data light is on the far right and flashes almost always.

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lazymk
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PostPosted: Wed Dec 14, 2005 12:21 am    Post subject: Reply with quote Back to top

The phone light above "Phone 1" flashes every 4 seconds when I've got the phone connected directly to the phone port, the light fashes even if I don't have any phone line plugged into the phone port.

It flashes more rapidly like the "internet light" when I'm speaking on the phone which I assume is the right behaviour.

I spoke to Vonage about this and the customer support guy said that shouldn't matter at all because I'm able to make and receive calls when the phone is directly connected to the adapter. He said that they get a lot of calls about the flashing phone light but it doesn't really matter. I'm not quite sure if that's true. He wasn't able to shed any light on the home wiring issue, besides telling me that everything at the Vonage end was fine.

So I'm still scratching my head trying to figure out what could possibly be the problem.
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