Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Announces Date of Earnings Release and Conference Call for Second Quarter 2017 Financial Results

Vonage for NetSuite SuiteApp Achieves 'Built for NetSuite' Status

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Hard Wiring - Installation
Author Message
lazymk
Vonage Forum Associate
Vonage Forum Associate


Joined: Sep 28, 2005
Posts: 12

PostPosted: Sat Dec 10, 2005 4:01 am    Post subject: Home wiring problem with RTP300 Reply with quote Back to top

I transferred my number from SBC to Vonage and disconnected the line coming into the house from the phone company and then plugged in the phone line from the Vonage RTP300 to the wall jack. I get no dial tone on any of my phones in the house. If I plug the phone line directly into a phone, I get a dial tone.

I wonder if anyone has had a similar problem and found a solution.

Any help will be appreciated.
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sat Dec 10, 2005 2:48 pm    Post subject: Reply with quote Back to top

First, be very sure that you really did get the phone company line disconnected from the house wiring. Check by plugging an analog phone into a house jack. It should be completely dead, and you shouldn't get any tones if you push buttons.

Then be sure that the jack that you're plugging the Vonage adapter into is one that was working when you had the SBC land line. If it still doesn't work, then unplug all of the phones that you have in the house from the jacks. Plug the adapter into one jack and just one phone, preferably one that you've already tested with the Vonage unit, into another jack. See if that works, then get back to us.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
lazymk
Vonage Forum Associate
Vonage Forum Associate


Joined: Sep 28, 2005
Posts: 12

PostPosted: Sun Dec 11, 2005 9:21 pm    Post subject: Reply with quote Back to top

Thanks Steve for the response. Here's what I tried today. I got myself a Telephone line tester and checked all the jacks to see if there was voltage on the line after I disconnected the phone line coming in from SBC. There was absolutely nothing on the line. I then unplugged all the phones and tested the line with a regular telephone and it was dead, no dial tone nothing.

I then plugged in the Vonage line into the jack and connected the phone into another jack in the house, I still don't get a dial tone. I then connected the Vonage line directly into the phone and I got a dial tone.

All the jacks used to work perfectly well when I had the SBC line, but now when I connect the Vonage line into the jack, I get no dial tone on any phone in the house.

I've no idea what the problem is, I seem to have done everything by the book, any pointers will be appreciated.
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sun Dec 11, 2005 9:45 pm    Post subject: Reply with quote Back to top

That is odd, because it does sound as if you're doing all the right things. You _are_ using the Vonage phone 1 port both for testing the phone and for connecting to the house wiring, right? Assuming you are, try this. Get a splitter and plug it into the Vonage adapter (phone port 1). Now plug a phone into one port of the splitter. Presumably you get a dial tone. Now run a line from the other port of the splitter to the house jack. You should still have a dial tone on the phone plugged into the other port on the splitter. If you don't, it would indicate that the house wiring is not only dead, but has somehow become shorted. (By the way, when you plug the adapter into the house wiring, does the phone light stay on? Does it flash?).

If you still get a dial tone on the phone plugged into the splitter, but you don't get one on the phones plugged into the house wiring, that suggests that the jack you're using to plug the adapter into the wiring is bad, or the wiring is open at that jack.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
lazymk
Vonage Forum Associate
Vonage Forum Associate


Joined: Sep 28, 2005
Posts: 12

PostPosted: Sun Dec 11, 2005 11:15 pm    Post subject: Reply with quote Back to top

I'll get a splitter and try what you suggested and post an update tomorrow.

To answer your question about the phone light, the light light flashes once every two seconds when it's directly plugged into the phone or the jack. If I'm talking on the phone it flashes more rapidly.
View user's profile Send private message
bg4
Vonage Forum Master
Vonage Forum Master


Joined: Aug 04, 2005
Posts: 164
Location: Long Island NY

PostPosted: Mon Dec 12, 2005 8:22 pm    Post subject: Reply with quote Back to top

I am sorry if this sounds simplistic but I want to go back to disconnecting POTS from NIC.

Sometimes there are more than one pair connected at the NIC. There may be one pair to the POTS service but the other wires go to jacks in the house. Those should stay connected. Double check that only one pair (hopefully the correct one) was disconnected. If other pairs are disconnected the situation you describe will happen becuase jacks are not connected. Just my two cents (worth about half that because of inflation).

_________________
Bob-Long Island NY
Vonage Customer since August 8, 2005
ISP: Optimum Online
Router Motorola VT2442
Setup: SB4200>VT2442>Linksys WRT54G v2.2 (running WRT) wifi enabled-port 1 to switch>two PC's-
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Mon Dec 12, 2005 9:17 pm    Post subject: Reply with quote Back to top

lazymk wrote:
I'll get a splitter and try what you suggested and post an update tomorrow.

To answer your question about the phone light, the light light flashes once every two seconds when it's directly plugged into the phone or the jack. If I'm talking on the phone it flashes more rapidly.


This definitely suggests that there is something connected to the line that you're unaware of, or a short of some sort. With the adapter plugged into the house wiring, but all of the phones on-hook, you should be getting a constant light, without flashing.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
lazymk
Vonage Forum Associate
Vonage Forum Associate


Joined: Sep 28, 2005
Posts: 12

PostPosted: Tue Dec 13, 2005 2:21 am    Post subject: Reply with quote Back to top

I got a splitter today and I hooked up the house phone jack and one line into the telephone and I get a dial tone on the telephone but still no dial tone on the rest of the phones in the house.

The other thing about the light is that it's flashing once every 2 seconds when it is directly connected to a phone, I think it should be a steady light when I'm not speaking on the phone. I wonder why the light is flashing even when it is directly connected to the phone instead of the house jack.

I've posted two pictures showing the POTS line after I removed the line going into the house and the actual red/green wire that I disconnected.

http://lazymk.tripod.com/wires/index.album?i=0
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Dec 13, 2005 8:27 pm    Post subject: Reply with quote Back to top

OK, we know now that the adapter is working when it's plugged into the house wiring, because the phone plugged directly into the splitter works. However, you're correct about the flashing of the phone light when you're not using the phone. The light should be steady. Let's be sure that I understand though- it does this with just one phone plugged directly into the adapter, correct? But it's on steady with no phones plugged in?

If the light is steady with no phone plugged in, but flashes with one phone plugged in and on-hook, then you should try another phone. If that fixes it, you've got a problem with the phone that you've been using to test. If it still flashes with the phone on-hook, then I think it's time for a call to Vonage to see if the adapter has a problem.

Getting back to your house wiring, we know that you get a tone on the phone plugged right into your splitter, but not on the rest of the house phones. That suggests an open in the wiring to the plug that you're using for the adapter. If you can, try to plug the adapter into a different jack. However, I think the focus at this point should be in trying to understand the flashing light issue.

By the way, we are talking about the phone 1 light, not the internet data light, right? The internet data light is on the far right and flashes almost always.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
lazymk
Vonage Forum Associate
Vonage Forum Associate


Joined: Sep 28, 2005
Posts: 12

PostPosted: Wed Dec 14, 2005 12:21 am    Post subject: Reply with quote Back to top

The phone light above "Phone 1" flashes every 4 seconds when I've got the phone connected directly to the phone port, the light fashes even if I don't have any phone line plugged into the phone port.

It flashes more rapidly like the "internet light" when I'm speaking on the phone which I assume is the right behaviour.

I spoke to Vonage about this and the customer support guy said that shouldn't matter at all because I'm able to make and receive calls when the phone is directly connected to the adapter. He said that they get a lot of calls about the flashing phone light but it doesn't really matter. I'm not quite sure if that's true. He wasn't able to shed any light on the home wiring issue, besides telling me that everything at the Vonage end was fine.

So I'm still scratching my head trying to figure out what could possibly be the problem.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 1
Total 2


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value:
Change:   
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.74 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum