New Vonage setup but 1 problem

Posts: 34 · Vonage Forum Junior Joined: Oct 27, 2005 Posts: 34

The problem as I understand it...

When he dials his phone number (which is assigned at the present time to both Vonage and his SBC lines) from a Vonage phone, it rings on the Vonage line. When he dials the same phone number from a non-Vonage phone he gets his original SBC line and the call is answered by SBC voicemail.

This is normal when the same phone number is assigned to both services. Vonage will ring within its own system a number that Vonage has assigned. The POTS system will ring the old SBC line. This will resolve itself when SBC ports his old number to Vonage.

In the meantime, one solution if you have call forwarding on the SBC line is to forward all calls to the temp Vonage number you were assigned at sign-up. The only way you can ring your Vonage line from a non-Vonage line before porting is to be called at the temp number.

Posts: 19 · Vonage Forum Associate Joined: Dec 06, 2005 Posts: 19

I still think its a BUG with Vonage and Number Portability and someone need to fix it.

Trust me I do this for Living.