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bdcothran
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PostPosted: Thu Dec 08, 2005 9:32 pm    Post subject: Poor evening results on WISP Reply with quote Back to top

I chose to try this on a WISP and have decent quality in the mornings and early afternoons. I have poor quality (unusable) in the evenings. Choppiness and dropped words are the biggest issue. It has seemed to get worse over time. Here are my numbers. I have complained to my WISP for inconsistent and low upload speeds. I usually get T1 or a little less down and a third of that or much less up. It is very inconsistent. I expect them to call. What should I tell them? Is that my problem with my Vonage?
From me to Boston
Media Quality MOS 1.1 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 14.6%
Latency 0.77 19.5%
Packet Discards 1.69 42.8%
Packet Loss 0.91 23.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 572 ms
Packet Discards 10.4%
Packet Loss 5.6%
Loss Periods Min: 220 ms
Avg: 480 ms
Max: 840 ms
Burst Loss

Jitter Min: 0 ms
Avg: 25 ms
Max: 559 ms

Signaling Quality Post-Dial Delay 110 ms
Call Setup Time 110 ms
Media Delay 440 ms

Boston to me
Media Quality MOS 3.6 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.57 40.2%
Latency 0.68 47.3%
Packet Discards 0.03 2.4%
Packet Loss 0.14 9.9%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 572 ms
Packet Discards 0.1%
Packet Loss 0.5%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss

Jitter Min: 20 ms
Avg: 25 ms
Max: 200 ms

Signaling Quality Post-Pickup Delay 270 ms
Call Setup Time 206 ms
Media Delay 314 ms
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scerruti
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PostPosted: Thu Dec 08, 2005 9:42 pm    Post subject: Reply with quote Back to top

Sounds like a textbook case of congestion. Your dropped and discarded outgoing packets are unacceptable for Voip. Afternoon and evening are peak hours for residential use.

I would suggest running Ping Plotter when you are having problems to determine exactly where it is happening. If it is happening on the first hop (the wireless one) then it is unlikely that the WISP can do anything in the near term to correct the problem. They will need to add more wireless hardware to handle the number of customers. If it is happening on a subsequent hop then there is more that the ISP can do to alleviate the problem.

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bdcothran
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PostPosted: Thu Dec 08, 2005 11:16 pm    Post subject: Reply with quote Back to top

Thanks for the reply. It was very informative. I ran ping plotter many times. It appears the the first and second hops are excellent almost always. It sounds like the WISP may be OK. The third and subsequents hops( Cox.net - is that the backbone?) seem to have some random latency issues, but usually not severe. Then some of the later hops(closer to destination) may have random issues. I don't really understand what is normal. I am going by the green, yellow, red legend at the top and assuming that is for each hop; not all added together.
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scerruti
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PostPosted: Fri Dec 09, 2005 8:42 am    Post subject: Reply with quote Back to top

Does your WISP have a website?

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bdcothran
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PostPosted: Fri Dec 09, 2005 12:03 pm    Post subject: Reply with quote Back to top

www.pixius.com
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scerruti
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Location: Carlsbad, CA (finally)

PostPosted: Fri Dec 09, 2005 4:37 pm    Post subject: Reply with quote Back to top

Thanks, I just wanted to see how your WISP was wired into the Internet.

Pixius uses Cox and SBC for their connection to the Internet. Backbone is a tricky term here because Pixius maintains its own wireless backbone.

You may experience occasional problems from the Cox equipment on up, but in general if you are regularly having problems it is likely coming from closer to home. The reason that I can make this statement is that the farther you get away from your computer the more possible paths to reroute your data exist. This is one of the key features of the Internet, the ability to route traffic around trouble spots.

Ping Plotter

So the first thing we need to do is make sure you are running the right test in ping plotter. This means using UDP packets with a Vonage destination. I have been telling people
Quote:
You will want to configure it to use UDP packets (Advanced Options -> Packet Options -> Packet Type) and try using 64.210.19.18 as your destination address.


In a previous thread, 'WISP and VoIP incompatability?' I gave a brief overview of how to interpret Ping Plotter results. I hope that will help some.

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bdcothran
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PostPosted: Sun Dec 11, 2005 12:10 am    Post subject: Reply with quote Back to top

Thanks for the good information. I talked to Pixius customer service yesterday and they were very helpful. He made a few changes to my settings and I am now getting much improved service. I don't think he understood why the changes should be made. He could not explain it to me, but it appears to have worked. I just hope it lasts.
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