Long Transfer Proces

Posts: 2 · New Forum Member Joined: Dec 08, 2005 Posts: 2

Looks like there are several instances where the number transfer process has taken much longer than the minimum 20 days.

Mine's been going on now since September. I filled out the eLOA when I activated my account. I even offered to fill out a new eLOA. Still no luck. I get the same old responses from a CSR.

At this point I'm still paying two phone bills.

Is there not a way to formally complain or someone else to contact other than the CSR folks?

Posts: 44 · Full Forum Member Joined: Dec 22, 2004 Posts: 44

Not sure if it still works or will help, but there is a special number (i think (1-866-496-6359)) that gets you directly to their LNP group. If they tell you that they will request a status update and call you back in a day or two, start worrying... when i was trying to port in a number they said this 3-4 times and not once was i even called back. That was a while ago however. My port was in progress for more than a year (12mos) before it was eventually killed and I gave up.

Posts: 2 · New Forum Member Joined: Dec 08, 2005 Posts: 2

I've been in contact with the LNP group as well.

Since my original post, I've written the FCC and filed a formal complaint against Vonage.

Perhaps if more customers in this situation do this, Vonage will step up and take notice.

Here's the FCC complaints e-mail address: fccinfo@fcc.gov.

Posts: 73 · Posted: Sun Dec 11, 2005 2:54 pm Post subject: Re: Long Transfer Process

mainstreet wrote:

I've been in contact with the LNP group as well.

Since my original post, I've written the FCC and filed a formal complaint against Vonage.

Perhaps if more customers in this situation do this, Vonage will step up and take notice.

Here's the FCC complaints e-mail address: fccinfo@fcc.gov.

I'm all for compalining...but do re really know that the problem is with Vonage. Considering Vonage the common factor among all of us, and the variety of experiences Vonage customers are having with the LNP process, isn't it more reasonable to conclude that the problem is on the end of the Teleco that the number is being transfered from?

Perhaps I'm bias because the Vonage end of my LNP went flawlessly. It was the teleco I transfered from taht screwed everything else up.

Posts: 44 · Full Forum Member Joined: Dec 22, 2004 Posts: 44

I think the system **** and there's plenty of blame to go around.

Vonage's system isn't great, their main weakness is following up on problems. They submit the port to their carrier and wash their hands of it. If there is a problem, there is no system (that i know of) in place to follow up on the problem proactively. You can call their LNP group and ask them to work on it, but to the best of my knowledge, there is nothing that pops up a flag 'this guys port has been running for two months, look into it' and has an agent proactively start working on the problem. When I called, every rep I talked to said they'd 'ask the carrier for a status update and call me back when it came in' but no update ever came or at least I was never called back.

Vonage's carriers aren't great either. Depending on which one they use for your port it can be easier or harder. This **** if you get one of the harder ones.

And finally the ILECs (baby bells) aren't exactly playing fair either. Every line lost is lost revenue for them, so they will drag their feet as much as possible.