Loss of VoIP in Qatar

Posts: 12 · Vonage Forum Associate Joined: Dec 10, 2005 Posts: 12

bmardini

I have the linksys RT31P2 as well. I can place calls, but quality on the receiving end (my voice heard by those called) is terrible to non-existent.

Vonage customer support tried to help me adjust my settings on my router. That simply made my adapter incapable of making calls at all. I then restored the factory settings. I am able to make calls, but the quality is still as poor as before.

Customer support seemed to think that, based on their communication with my device, that ports were still blocked.

Should we inform the QTel and the Ambassador that the problem has not been solved? What do you guys think? I hope this does not classify as a call to action. I actually do want to stay within the guidelines of this forum.

Posts: 12 · Vonage Forum Associate Joined: Dec 13, 2005 Posts: 12

stratis63 wrote:

hI Gyus

The truth is that QTEL is still blocking a lot of areas.
Hamad hospital owhere my office is VOIP works fine thought Xlite

Old Airport area where my house is nothing works, I get a time out error and ATAS cannot register. I called QTEL and complined that my line is slow and had my ports blocked.

Their answer was ofcourse its BLOCKED BECAUSE WE (QTEL) BLOCKED IT LAST WEEK.

when I complained that I was not informed. answer was that we will call you sometime in the future.

lets focus on the issue again

I wonder do you have same type of equipment at home and the office,
did you try to swap to see if its really an area related or it is equipment related ?

Posts: 1715 · Posted: Mon Dec 19, 2005 11:44 am Post subject:

Have you guys tried setting your bandwidth saver down to the lowest setting? I've even gotten Vonage to work over dial-up using the 30kbps setting. Sounds like a cell phone at that point, but was still usable.

Posts: 3 · New Forum Member Joined: Dec 15, 2005 Posts: 3

VoiP is open now, but the other party can not hear us. Port 5060 is blocked, but port 443 is open and this is what I am using. Our problem is not yet resolved. QTel is still playing with us. Actually it’s making fun of us.

Please keep on signing the petition. I suggest we raise a new petition directly to the government of Qatar for asking QTel to respect its customers. QTel as a state agency is given the monopoly to create and protect enhanced image for the State of Qatar and not to distort it for some pennies. It’s usually the private companies that do not care about the reputation or image but are only interested in the $.

Posts: 16 · Vonage Forum Associate Joined: Dec 11, 2005 Posts: 16

Hi guys.
Reporting a faulty line today I got the official answer by QTEL.
1. Qtel measured the line and found it ok

2. Qtel admited that all VOIP was blocked and have no plans of reverting decisiosn

3.In my office due to certain relations with QTEL we had nothing blocked.I got the equipment I have at home (grandstream/sipura) in the office. Everything worked fine

Please keep up signing the petition and communicate the ambassador to make a second call to the minister.

QTEL HAS NOT REVERTED DECISION

Posts: 22 · Vonage Forum Associate Joined: Dec 11, 2005 Posts: 22

stratis63 wrote:

QTEL HAS NOT REVERTED DECISION

But "many" Vonage users are enjoying the service. So it could be specific VoIP ports which are let through, and others are not.

This is a major problem for us, as no one can tell QTel to fix somthing that is not broken for many.

I did try to swap hardware at bmardini house, but the results were inconclusive. I must go again today, and do more work (and enjoy more the pastry he offered me)

Question 1:Anyone here know of any Vonage user whose service is perfectly back and using the Linksys RT13P2 ?

Question 2:Regardless of your Vonage hardware, if your system is working, kindly call Vonage and ask what is your "RTP Packetization Value", it is a setting that dictate the size and the number of packets during transmission, and Vonage have to "play" with that until find the one that works for a particular ISP.

Posts: 5 · New Forum Member Joined: Dec 19, 2005 Posts: 5

I am new to this forum. My Vonage (VoIP) is not working. I lost my dial tone on December 8. Now I have a dial tone but it goes away after making one call. In addition to this the quality on the receiving end is terrible to non-existent.

I do not understand why I keep loosing dial tone after making one call. Last time it took three days before I got back my dial tone. Today it took 2 hours before I got back my dial tone. I am sure Qtel hardware is deducting VoIP and blocking the packets.

I have the Linksys RT31P2 and I am using Panasonic Plain Paper Fax & Copier equipment to make calls.

I am still going through all the posting. The forum is loaded with information and I have no idea where to start.

Posts: 19 · Vonage Forum Associate Joined: Dec 09, 2005 Posts: 19

My vonage is still operating flawlessly on a Linksys RT31P2. My setup is a bit different though as I use a DLink DSL router for connectivity and the Linksys connects as a router to the first router.
I then set the DLink to make the Linksys the DMZ and port forward as needed to my LAN and servers...
Such wonderful people though, we didn't piss on their cheerios before Eid...

Posts: 19 · Vonage Forum Associate Joined: Dec 09, 2005 Posts: 19

Interesting! I went into the router to see what I could regarding the VOIP settings.
Every entry on my RT31P2 for Voice shows:
Router is synchronizing services. Please wait a moment.

Perhaps the router has to "Call home" before it reports it's settings?
I know that the VOIP *IS* working well though.
Voice Setup page shows the sync services as does Administration Voice.

Posts: 19 · Vonage Forum Associate Joined: Dec 09, 2005 Posts: 19

Well, now I'm garbled it seems. I discovered it when I called Vonage to ask for the RTP Packetization value. I never *DID* get that from the drone who insisted on all sorts of ping tests, upload tests, etc.
Even when I repeatedly (5 times in the call) told him what was going on and the request for information this went on. When I told him I know where the majority of the problem is, just let me know the VTP value, he drove on with his script. Even when I explained with decreasing patience that I'm a LAN/WAN Administrator and wanted specific information.
Soooo, now I'll keep the drone happy with a 4 hour ping test and dump.
I rather doubt I'll waste the time calling the drone desk again, if I can't get a network guy on the horn, I'll not waste my time with it.
Anyone have their NOC number?