RPT300 default gateway always at 0.0.0.0

Posts: 5 · New Forum Member Joined: Dec 07, 2005 Posts: 5

RPT300 firmware 1.00.55 and has been working fine... new T1 in office so we went into admin to change IP settings... now, the default gateway stays set to 0.0.0.0 no matter what I set it to. Anyone have this issue and if so, how did you fix it?

Obviously, without a good default gateway, there is not connectivity. Tried rebooting but to no avail.

Posts: 423 · Vonage Forum Evangelist Joined: Oct 03, 2005 Posts: 423

This may not be the best solution, but can you try to set this information statically? See if that gets you connected.

Posts: 21 · Vonage Forum Associate Joined: Nov 25, 2005 Posts: 21

try to do a factory reset, sometimes that fixes issues where values get stuck in the router. there is a little reset button on the back of the router. if that doesn't work, call Vonage and have them walk you through a factory reset using the router's interface (192.168.15.1).

S

Posts: 423 · Vonage Forum Evangelist Joined: Oct 03, 2005 Posts: 423

screw calling up for that! log into the router's configuration page, under administration, click on restore factory defaults, change from no to yes, save settings, click OK at the warning, and enter

username: user
password: tivonpw

and reset away!

Posts: 21 · Vonage Forum Associate Joined: Nov 25, 2005 Posts: 21

ColdGin wrote:

screw calling up for that! log into the router's configuration page, under administration, click on restore factory defaults, change from no to yes, save settings, click OK at the warning, and enter

username: user
password: tivonpw

and reset away!

lol i didn't know the password was the same for everyone! thanks for the info. Cool

Posts: 5 · New Forum Member Joined: Dec 07, 2005 Posts: 5

Thanks for all the replies!

I did do a reset using the button on the back... no luck. Sad

I didn't try a factory reset in the software/web interface but I will tomorrow.

I did call Vonage... got someone who upon hearing me state that we have a T1 into a T1 router into a DMZ switch into a hub and into the phone router, asked me "Can you tell me if you have a DSL or a Cable modem?" I stated very slowly and clearly that I have a T1 connection. He repeated his question... do I have a DSL or Cable modem?

Needless to say I went nuclear. I demanded to speak to his supervisor and he at first ignored me and then transferred me to a TRUE Vonage tech. Turns out that Vonage now farms out its tech support and only will take calls directly if you insist. Sigh. Seems that they have heard of this problem but have no work around. I'm waiting to hear from them about a fix or a replacement but I was hoping someone else knew of a solution.

Keep throwing the suggestions (not username/passwords) at me Smile

Posts: 3

I too am having that problem - both with my router and with the Vonage Tech support person. I have a T1 line coming into my office with a static IP address and I cannot get the router to store the Default Gateway that I keep entering. With each "save settings" all other values get saved, but the default gateway is continually reset to 0.0.0.0. Firmware is 1.00.58. I suspect it is a firmware issue, but I can't seem to get the phone tech support guys to understand that I don't have a dynamic address and that I don't have either a cable modem or a DSL modem. Have hard reset the router many times, both through the button on the back and the software interface Administrator reset (with password). Still won't work. Tried the router on my home broadband connection, a dynamic address and it worked fine. Changed the setup to Static IP and used the IP assigned dynamically and the Default gateway was "carried over" from the dynamic settings. Did a "save settings" and the Default gateway again returned to 0.0.0.0. Anyone got any suggestions?

Posts: 2257 · Last edited by NateHoy on Tue Dec 20, 2005 8:56 am; edited 1 time in total

JonP wrote:

I too am having that problem - both with my router and with the Vonage Tech support person. I have a T1 line coming into my office with a static IP address and I cannot get the router to store the Default Gateway that I keep entering. With each "save settings" all other values get saved, but the default gateway is continually reset to 0.0.0.0. Firmware is 1.00.58. I suspect it is a firmware issue, but I can't seem to get the phone tech support guys to understand that I don't have a dynamic address and that I don't have either a cable modem or a DSL modem. Have hard reset the router many times, both through the button on the back and the software interface Administrator reset (with password). Still won't work. Tried the router on my home broadband connection, a dynamic address and it worked fine. Changed the setup to Static IP and used the IP assigned dynamically and the Default gateway was "carried over" from the dynamic settings. Did a "save settings" and the Default gateway again returned to 0.0.0.0. Anyone got any suggestions?

I've been trying to figure out whether the WRTP54G, the RTP300, and the other Linksys router units are VXWORKS or Linux Linksys devices. Given that the problems with static IP addresses (apparently), which is a known VXWORKS bug, there's one bit of evidence....

Do yourself a huge favor. Put a WRT54GS or WRT54GL in front of that Vonage router. For $75 or so, your call quality will improve, your network stability and speed will increase, it supports static IP just fine, and you'll have a happier time. Caution: If excessive happiness lasts more than four hours, consult a physician.

Posts: 3

Thanks. I'll try it. Excessive happiness is what I'm looking for.

Posts: 5 · New Forum Member Joined: Dec 07, 2005 Posts: 5

Great information...

Here's what I have...

1. Called Vonage support - they now outsource initial support to some asian country (India or some country). They are reading from a script and database on their screen and can't understand a thing you say. Similar to above, they continually ask how your network is setup when you tell them specifically that its a router problem and it can't hold onto the default gateway. "Do you have a cable or dsl modem?" they ask. You tel them you have a T1 and the phone router needs a static ip as there are no Internet DHCP machines... the answer back? "So do you have a cable or dsl modem and why can't you use dynamic IP?". Sigh. Asking for an American tech support person got me someone who stated that its a known bug with the Vonage rtp300 and they have no fix. He'll look into it and get back to me. Never did. Sigh.

2. Call back the next day to see what's up and get the foreign morons. I immediately ask to be transferred to America. I'm put on hold for two minutes and another person with less of a heavy accent picks up. I hear the same background noise that the first foreign idiot had and ask if the person I'm talking to is in the US. He states he is so I ask him what city and state he's in and how's the weather? Mumble mumble... click. He hung up on me! Sigh.

3. Call back again and immediately ask to be transferred to America or I'll buy a ticket right now and come over to wherever they are and kick his butt! I finally get someone in the US. Would you believe, he asks the same things! I tell him I have a T1 and he demands to know whether I use a cable or dsl modem. Sigh. I ask for his supervisor. He doesn't transfer me but still attempts to know my network setup and asks why I can't use dynamic IP (by the way, we have three Vonage lines so I can't simply hide behind another router, of which we have many in our office... we need to be out on the dmz). I scream that I either talk to his supervisor or he will be fired within the day. Finally, a supervisor gets on and asks about my network... deep breaths. I explain everything and tell him its a router issue not holding the default gateway. "Did you try rebooting it? Resetting it? Hardware vs. software reset?" I did it all. Ok... we'll ship out a new one and you send back the old. FINALLY! I get the first American tech support person to arrange the shipping where he admits its his first day and he doesn't know anything about networks. Sigh.

4. Be forewarned. Vonage will ship you the replacement hardware but won't pay for shipping back to them unless you ask for a $10 credit on your account to cover their defective device shipping. It wasn't your fault but you are expected to pay shipping. All this while you have no service too! Ask for a half month credit for the downtime!

So... in conclusion, there is no known fix for this broken router issue. The latest firmware doesn't fix it and might not cause it. But the hardware is not reliable when it goes bad. What I got from the supervisor is that once the device is set and is running for a long time, re-ip-ing the box probably won't work. Knowing this ahead of time might help you out.

Also, avoid the headaches. Immediately request a transfer to Vonage in america and if you get a dunce on the American side, request a supervisor.

Hey Vonage, if you're listening, get rid of the foreign "help". They suck, they only piss us off at Vonage and make us consider alternatives. Treat us right and we'll stay with you. Abuse us and we're gone! You're a commodity so don't screw up on the customer service. Dell learned that lesson quickly.

Good luck all!