Incoming callers getting fast busy

Posts: 5 · New Forum Member Joined: Dec 07, 2005 Posts: 5

For a business line this is horrible. People tell us they get it often and have to try 3-4 times before getting through.

Anything we can do?

K

Posts: 423 · Vonage Forum Evangelist Joined: Oct 03, 2005 Posts: 423

Can you duplicate this problem? Are people dialing 11 digits or 7? Is the number involved with LNP? Do you have house wiring connected to your Vonage device?

Posts: 5 · New Forum Member Joined: Dec 07, 2005 Posts: 5

Yes, I've tried to call in and got the busy signal. At the time, I thought someone was using all lines (but then it should have gone to VM).

People are dialing 11 digits (646 number -- in NY we have to always dial with 11 digits).

Not sure what LNP is...and house wiring? This is a home-base office. We have two Vonage lines and 3 computers using wireless.

Posts: 13 · Posted: Wed Dec 07, 2005 6:55 pm Post subject:

We had a similar problem after we switched to Vonage. When my wife would call home from work she would always get a busy signal, even when no one was home. I think it was a fast busy.
She was able to go next door to another business and get through to VM fine. I think it was the LD company their business was using. About 3 weeks later the calls started going through and she hasn't had any problems since..