Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Lusinvar Posted:
По
76;ск&
#1072;жl
0;те
...

In The Forum:
Hard Wiring - Installation
Topic:
Кулин&
On Apr 28, 2017 at 03:29:00

Saimonicax Posted:
Side effects of
lyrica 150mg
http://lyrica.preg
abalinhelpyou.top
Communal
...

In The Forum:
Hard Wiring - Installation
Topic:
Side effects of lyrica 150mg cax152
On Apr 27, 2017 at 20:58:11

Kennetisa Posted:
...
In The Forum:
Hard Wiring - Installation
Topic:
Crown Je sais quoi sandstein mauersteine
On Apr 27, 2017 at 19:03:24

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
...
In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
markaren99
New Forum Member
New Forum Member


Joined: Dec 06, 2005
Posts: 2

PostPosted: Tue Dec 06, 2005 7:16 pm    Post subject: Choppy Calls similar to poor cellular service Reply with quote Back to top

We are new Vonage customers and for the most part enjoy our service. However, at different times our phone calls become so choppy that we can no longer continue our conversation and are forced to hang up. Those who we are speaking too say we sound fine and they don't hear any choppiness, but it's so bad on our end that we can't use the phone. If someone could please help us resolve this, we'd greatly appreciate it as we would like to use our phone. Smile Thanks

Location: Colorado
ISP: Comcast Broadband Cable
Upload speed: 368 kbps
Download speed: 3.75 Mbps
Vonage Adapter: refurbished Motorola VT1005V
Setup: Comcast Cable--->Vonage Adapter--->PC
Issue: Choppy/Distorted Audio, only on our side of the conversation

Test: Us to Boston

MOS 4.4 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 93.0%
Latency 0.00 0.0%
Packet Discards 0.04 7.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 188 ms
Packet Discards 0.3%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 0 ms
Avg: 7 ms
Max: 50 ms

Signaling Quality Post-Dial Delay 140 ms
Call Setup Time 156 ms
Media Delay 296 ms

Boston to Us:

MOS 4.4 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.57 96.8%
Latency 0.00 0.0%
Packet Discards 0.02 3.2%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 188 ms
Packet Discards 0.1%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 4 ms
Avg: 8 ms
Max: 27 ms

Signaling Quality Post-Pickup Delay 159 ms
Call Setup Time 170 ms
Media Delay 191 ms
View user's profile Send private message
theMotoMan
New Forum Member
New Forum Member


Joined: Apr 06, 2005
Posts: 4

PostPosted: Tue Dec 06, 2005 9:23 pm    Post subject: Reply with quote Back to top

I'm using Comcast in Colorado and I am having the same problem. Can you call them back and it sounds fine? I'm convinced this is a Vonage issue and not a Comcast issue.
View user's profile Send private message
markaren99
New Forum Member
New Forum Member


Joined: Dec 06, 2005
Posts: 2

PostPosted: Tue Dec 06, 2005 10:34 pm    Post subject: Reply with quote Back to top

No, we have not tried calling them back. We'll try that, thanks for the suggestion. I'm glad to hear that we aren't the only ones having the same trouble. It really is frustrating trying to have a conversation when you can't understand anything they are saying.

Thanks again!
View user's profile Send private message
avmba
New Forum Member
New Forum Member


Joined: Mar 23, 2005
Posts: 1

PostPosted: Thu Dec 08, 2005 1:55 pm    Post subject: This is a bigger problem... Reply with quote Back to top

Apparently this is a big problem for Vonage right now. I've had this same problem for the past month or so.

Vonage says it is related to a "hop" somewhere in the routing of traffic on the internet, and only appears to occur to folks with Comcast in the West (generally in the evening) with incoming calls.

You should call Vonage and log the issue with them - they are tracking the issue and developing a workaround now...
View user's profile Send private message
ColdGin
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Oct 03, 2005
Posts: 423

PostPosted: Thu Dec 08, 2005 3:56 pm    Post subject: Reply with quote Back to top

From my email today: (excerpt)

"Lately we have seen a large increase with inbound calling issues report for choppy garbled audio. This was mainly report by west coast Comcast customers. We have located a pattern with certain hops on the internet in the evening hours to these customers.

Earlier today, Net. Eng. changed the way we broadcast the routes from the denver and san jose POPs. Please be on the look out for any choppy or garbled audio issues specifically for west coast Comcast customers."

it's not a "Vonage problem". I can't control Comcast's network or their routes, or their peering arrangements. (Or can I...) But thanks for being quick to point fingers.
View user's profile Send private message
Mr_Sorento
Vonage Forum Senior
Vonage Forum Senior


Joined: Sep 19, 2005
Posts: 122
Location: Illinois

PostPosted: Fri Dec 09, 2005 4:26 pm    Post subject: Reply with quote Back to top

ColdGin,

Question for you. How does Vonage handle their outbound calls. Once the Voip packets leave my phone adapter, do they go to a central voice switch and then get handed off to a phone line and a call is made (whether local or long distance) OR are my Voip packets routed over the Internet to the nearest VOIP-to-phone line switch based on wherever I'm calling and then converted over to a phone line and the call is made? The reason I'm asking is because I keep having problems with making calls out to family in Montana. If we call our audio is very garbled and choppy, but if they call us, our audio is clear and just fine. It seems to be intermittent (better at times) and I'm running the fastest speeds available with Comcast (8M/768K) and I'm not running any other network services while talking on the phone (surfing the net, etc.).

_________________
Mr. Sorento Smile
ISP: Charter Cable - 30 Mbps Down / 4M Up

Cable Modem
---------|--> Linksys WRT54GL Firewall Router --> PC
-----------------------| --> Vonage V-Portal --> Phone line


Vonage customer since August 2005
View user's profile Send private message
wtingalls
Vonage Forum Associate
Vonage Forum Associate


Joined: Apr 09, 2005
Posts: 15

PostPosted: Wed Dec 14, 2005 1:33 pm    Post subject: Reply with quote Back to top

ColdGin wrote:
From my email today: (excerpt)

"Lately we have seen a large increase with inbound calling issues report for choppy garbled audio. This was mainly report by west coast Comcast customers. We have located a pattern with certain hops on the internet in the evening hours to these customers.

Earlier today, Net. Eng. changed the way we broadcast the routes from the denver and san jose POPs. Please be on the look out for any choppy or garbled audio issues specifically for west coast Comcast customers."


I'm on Comcast in LA and I experience the same thing. However I have two routers, the RPT300 for home, and the RT31P2 for work. This only happens on the RPT300, I don't have this issue on the other router.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New MikrokCof
New Today 3
Yesterday 4
Total 100365

Who Is On Site
Visitors 140
Members 0
Total 140


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.71
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.90 Seconds and 169 Pages In The Last 60 Seconds
The Vonage VoIP Forum