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Peterac
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Joined: Dec 03, 2005
Posts: 7

PostPosted: Tue Dec 06, 2005 10:53 am    Post subject: Why do I have cut-outs(can't hear me on long distance calls) Reply with quote Back to top

Have Vonage (PAP2 Linksys device) connected to a Linksys Wireless Router. The PAP@ is then connected to my wall outlet and can cover all the phone outlets.

Am using Time Warner RoadRunner and even increased the speed of RoadRunner to their 1mb package.

On long distance calls that last over 30 minutes I have had cut-outs (I will call them) where the other person cannot hear me for about 10-20 seconds.

This has occurred 3 days in a row on these long distance calls but not on all of them.

When I first set up Vonage I did have it completely cut off the line and I received the fast busy signal.

Anything I can or should do b4 I call Vonage?
Other people ever experience this?

Note: I am not running anything else at the time except 1 PC and it is really sitting idle.

Thank you very much in advance
Peter
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Tue Dec 06, 2005 11:01 am    Post subject: Reply with quote Back to top

Please do the test at www.testyourvoip.com and post your detailed results. Also, do the speed test located here or on the Vonage site, or go to www.dslreports.com/tools and run their speed test.

Connection speed is a factor of two directions: Upload speed and download speed. Voice problems from you to a remote are related to your upload speed, and upgrading your service to 1MB (which usually indicates download speed if they only quote one number) from whatever it was before may or may not affect your upload speed.

Upload speeds are generally a lot lower than download speeds on almost all connections.

Also, things like dropped packets and latency won't make a noticeable difference to browsing speed but will make a *HUGE* difference in Voip. The "testyourvoip" tests will take that into account.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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Peterac
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Joined: Dec 03, 2005
Posts: 7

PostPosted: Tue Dec 06, 2005 11:23 am    Post subject: Reply with quote Back to top

From Charlotte, NC to San Jose using : http://www.testyourvoip.com/details.html?id=NB2RX0

MOS 4.4 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.57 96.8%
Latency 0.00 0.0%
Packet Discards 0.02 3.2%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 177 ms
Packet Discards 0.1%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 0 ms
Avg: 6 ms
Max: 36 ms

Signaling Quality Post-Dial Delay 125 ms
Call Setup Time 125 ms
Media Delay 281 ms
____

Download speed 967KB(byte)/sec
11.4mb in 12 seconds
Another test 4464 bps down = 557KB
Upload = 383kbs uploading
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Tue Dec 06, 2005 11:31 am    Post subject: Reply with quote Back to top

Daaaang. Those are some pretty good numbers. Repeated tests will tell you if you have an intermittent problem, but those numbers are pretty darned good on that test.

A problem happening intermittently as you are experiencing could still be bandwidth related, of course, if your connection drops for a second or your ISP can't provide enough bandwidth.

OK, next question (and I don't have a PAP2, so I don't know what it should be) - what is the firmware level of your PAP2?

Internally, is there anything that could account for it? Are you using a cordless phone or a corded one? How many phones are hooked up? Are you 100% sure you've eliminated the telephone connection from your local carrier? Factors like that?

Tracking down intermittents is the toughest, but it's worth tracking down ANY possible problems internally. Try a few calls on one wired phone connected directly to the Vonage adapter.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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Peterac
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Joined: Dec 03, 2005
Posts: 7

PostPosted: Tue Dec 06, 2005 11:36 am    Post subject: Reply with quote Back to top

I cut the wires to my BellSouth phone-so there is no signal coming in.


I am using a corded phone when this occurs..sits right next to computer and router and PAP2.

Firmware level of PAP2 is the most current, 3.36 or 3.16 I think.

Router has the most current software firm level and is the most current HW firmware level on the shelves.

Must be Vonage or RoadRunner.

If this keeps occurring I may try a switch to RoadRunners more expensive Voip service.

Thanks so much for trying to assist my. I really appreciate it.
Peter
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NateHoy
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Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Tue Dec 06, 2005 11:43 am    Post subject: Reply with quote Back to top

Well, having your Voip and your connection be from the same company may give you some advantages, not the least of which is a single point of responsibility. Wink

I think your next step, though, is to call CS. They may or may not be able to help you, but it can't hurt to try. You may also want to make a long test call to someone, and IMMEDIATELY when you run into problems, hang up and run a speed test right then. It may help isolate an intermittent problem. Then again, the problem might go away before you can run the test.

Keep a log of when it happens (time of day, how long into the call, how long it lasts, etc). Run some speed tests around the same time of day the problems occur (if you get any consistency at all) and see if your ISP just gets overloaded, which happens.

Sounds like you're doing everything right. Unfortunately, the weather in the Internet isn't always clear. It's also possible you have a defective PAP2 unit, or a problem with the Vonage-POTS gateway. But I'd place my money on an intermittent connection problem/slowdown.

The other thing to check is your router. What type of router is it? What firmware? Have you tried hooking ONLY the PAP2 into your modem directly and doing a few test calls?

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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