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theMotoMan
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Joined: Apr 06, 2005
Posts: 4

PostPosted: Mon Dec 05, 2005 11:16 pm    Post subject: Garbled voice with static on incoming calls Reply with quote Back to top

1. Brighton, CO (Denver area)

2. Comcast cable

3. 4.83 Mbps download
350 kbps upload
QOS: 83%
RTT: 35 ms
Max Pause: 270 ms

4. Motorola Surfboard SB4100

5. RTP300

6. Modem--->Vonage Adapter--->PC

7. I am receiving garbled voice with static, mostly on incoming calls, but it has happened on a few outgoing calls. The calling party retains decent voice quality while the receiving Vonage party experiences severe garbled voice with static. If you hang up and call the person back, it usually sounds fine. This has gotten a lot worse in the last 2 or 3 weeks.

8. Boston Voip Test Details taken during a call that was experiencing problems

Test Details
The information below explains why your call quality score (MOS) was less than perfect.

MOS Analysis from You TO Boston

Media Quality
MOS 4.4 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.57 89.7%
Latency 0.04 6.7%
Packet Discards 0.02 3.3%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 205 ms
Packet Discards 0.1%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss
Jitter
Min: 0 ms
Avg: 3 ms
Max: 38 ms
Signaling Quality
Post-Dial Delay 155 ms
Call Setup Time 206 ms
Media Delay 433 ms

MOS Analysis FROM Boston To You

Media Quality
MOS 4.2 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.57 68.1%
Latency 0.05 6.3%
Packet Discards 0.11 12.7%
Packet Loss 0.11 12.7%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 205 ms
Packet Discards 0.4%
Packet Loss 0.4%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss
Jitter
Min: 0 ms
Avg: 2 ms
Max: 39 ms
Signaling Quality
Post-Pickup Delay 257 ms
Call Setup Time 271 ms
Media Delay 292 ms
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Mon Dec 05, 2005 11:27 pm    Post subject: Reply with quote Back to top

The thing that strikes me is the 12.7% lost packets on the signals coming to you, with 0% on outgoing. This seems to match the problem you're having. It looks like an ISP issue to me.

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Steve Gray
Orlando, FL
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theMotoMan
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Joined: Apr 06, 2005
Posts: 4

PostPosted: Mon Dec 05, 2005 11:58 pm    Post subject: Reply with quote Back to top

OK, what is the next step? How do I pin point this to the ISP vs. the RTP300 or my wiring or something else?

I also have run the testyourvoip test a few more times and the packet loss is much better (1.3%), so I don't know how random this high packet loss is.
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dazzle
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Joined: Dec 02, 2005
Posts: 5
Location: Blaine, WA

PostPosted: Tue Dec 06, 2005 12:10 am    Post subject: Same problem Reply with quote Back to top

I, too am having exactly the same problem - garbled incoming calls. I also use Comcast but have the Motorola VT1000 adpater. My problem seems to only occur between 4:00 and 6:30 pm every day. All incoming calls during that time are affected but if we hang up and call back it is clear as a bell.
What details/ammo do I need to go to Comcast?
Any help appreciated.
Thanks

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Colin
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j-card
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Joined: Nov 23, 2005
Posts: 119
Location: Victoria, British Columbia, Canada

PostPosted: Tue Dec 06, 2005 1:12 am    Post subject: The ammo for the big guns Reply with quote Back to top

Just load up tcpIQ's Line Speed Meter 3.0, and get it to test 48 times/day (the maximum) and review your results... After a week or so, you should have pretty accurate daily results, but the longer you run it, the better they will be...
It does a nice job of mesuring latency and up/down speeds, which is a good thing to have.

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theMotoMan
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PostPosted: Tue Dec 06, 2005 9:21 pm    Post subject: Reply with quote Back to top

I have some updated information. Just about every incoming call that I get is garbled and extremely bad quality. I can always hang up and then call them back and it is fine. I don't really see how this can be my ISP since almost all outgoing calls sound fine.

I'm convinced this is a Vonage issue.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Dec 06, 2005 9:50 pm    Post subject: Reply with quote Back to top

You could be right. I assume that you've rebooted your equipment at least once during all this. If you haven't then you should do that. Then call customer service. Even if it is an ISP issue, Vonage support should be able to help pin that down.

Since quality is now bad all the time, are you also getting bad test call results all the time? If so, try temporarily removing the Vonage adapter and trying again. If the situation improves notably, then you're almost certainly right about it being a Vonage issue- in the adapter.

_________________
Steve Gray
Orlando, FL
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csnet
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Joined: Sep 17, 2005
Posts: 86
Location: Northern California

PostPosted: Tue Dec 06, 2005 10:38 pm    Post subject: Reply with quote Back to top

I am having the same problem.

1. Poor incoming call quality between 4 and 6 PM.
2. My calling the party back results in a good connection.

One was a call from a block away, the other from 1500 miles away, both had the same attributes.

I suspect this is a network issue that has nothing to do with our local systems. Could there be a log jam routing POTS calls into the Vonage system when this problem is occurring?

_________________
ISP: Comcast - 15 Mbps Down / 1.6 Mbps Up
Ambit V10C018.80 Cable Modem
Linksys WRT54G Wireless Router
w/QOS Manual 1440, High to VT2442 port only
Motorola VT2442 using 1 phone jack
Vonage customer since August 25, 2005
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GinBoy
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Joined: Mar 14, 2005
Posts: 1

PostPosted: Wed Dec 07, 2005 2:33 am    Post subject: Reply with quote Back to top

Glad (in an ironic kinda way) to hear that other people are experiencing the same issue as me.

Bay Area
Comcast 6M Cable
All ISP tests appear nomal, speed, latency etc
Garbled Incoming/Outgoing Fine
Only occurs between 5-8pm

Was on the verge of buying a new adapter, but looks like this is something happening with Vonage generally.
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bassplayer
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Joined: Oct 17, 2005
Posts: 76

PostPosted: Wed Dec 07, 2005 6:01 am    Post subject: Reply with quote Back to top

I've seen call quality degrade at peak times also and I'm in the UK!
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