Do all the current IP 8100s have this problem or just the ones at Best Buy? I'm wondering if the ones shipped to Circuit City were entered in the database by chance.
Also, does the problem affect existing subscribers who want to upgrade to one of these phones (and call Vonage to give them the MAC address) or just new subscribers trying activate on the Vonage website?
For what it's worth, I had to purchase a new 'vonage phone adaptor' today, as the linksys which was sent to me when I signed up flaked out and had to be swapped out.
The MAC address of my new router was given to a Vonage customer support guy, and I was up & running within 20 minutes.
The Vonage supervisor told me it was all the phones sent to Best Buy. I'm not sure if it was all Best Buys or the BB in the Madison, WI or the midwest. He also said the problem was fixed. Of course my phone still did not work (it's working now).
I did ask him if this was only with the Best Buy phones, he said it was.
It took me a week and two different phones systems to get Vonage to help me and also figure out what was wrong. How anyone is able to get one going with this company in 20 minutes amazes me, based on my experience.
I would purchased your phone from anyone else just to avoid the chance they may not work.
Trowski Vonage Forum MVM
Joined: May 16, 2005 Posts: 1389
Location: Putnam, CT
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
All times are GMT - 5 Hours
Vonage Service Plans
Vonage VoIP Members
Members New behm27 New Today 2 Yesterday 3 Total 64296 Who Is On Site Visitors 135 Members 0 Total 135
1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.
2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.
HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 300), all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
Thinking of signing up for Vonage but have questions? Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074 No Vonage Promotional Codes or Coupon Codes are required at www.vonage.com.
The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal as a means to offset
our cost. If you are considering signing up for Vonage and have found our Vonage
News, Customer Reviews, Forums & all other parts of this site useful, please
use our Vonage FREE Month sign up offer Deal Coupon.
Vonage VoIP Phone Service is redefining communications by offering consumers & small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.38 Seconds and 260 Pages In The Last 60 Seconds The Vonage VoIP Forum
Members
New 
New Today 2
Yesterday 3
Total 64296
Who Is On Site
Visitors 135
Members 0
Total 135
-0.03