Problems with callback

Posts: 37 · Vonage Forum Junior Joined: Apr 09, 2003 Posts: 37

Has anyone else been having problems using the 5 feature for auto call back lately?

This used to work for me but now when I get a busy signal and then hit 5, I hear the beep. However once I hang up, I immediately have the phone ring but then I get a dial tone. I can trying calling the number again but it is still busy.

Any suggestions?

Thanks,
Dean

Posts: 23 · Vonage Forum Associate Joined: Apr 06, 2003 Posts: 23

Thats because you're using the repeat dialing feature. When a number is busy you can hit the 5 button. Hang up. When the phone number you're trying to call is free, Vonage will ring your phone and it will ring.

The auto-call back feature is started by hitting *69. When you miss an incoming call you have the option of hitting *69. This tells you the number of the person who called you and gives you the option of calling them back.

I think this feature is outdated since most phones have caller ID on them already. You can go through your calls logs and call them back this way. Its much easier.

I just tried the repeat dialing feature and the autocall back feature.. Both work great for me..

Satguy

Posts: 37 · Vonage Forum Junior Joined: Apr 09, 2003 Posts: 37

Sorry I mean to say repeat dialing. I hit the 5 and then it rings my number back. Vonage tech support said to call them to troubleshoot.

Dean

Posts: 23 · Vonage Forum Associate Joined: Apr 06, 2003 Posts: 23

You're right.. I just tried it again and I got what you were talking about.. I'd definately call Vonage and submit a trouble ticket. Its not just you!

Posts: 37 · Vonage Forum Junior Joined: Apr 09, 2003 Posts: 37

I did call email Vonage and they said to call to troubleshoot. I just haven't gotten around to it.

Dean