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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
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j-card
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Joined: Nov 23, 2005
Posts: 119
Location: Victoria, British Columbia, Canada

PostPosted: Sun Dec 04, 2005 1:54 pm    Post subject: Local Dialing Reply with quote Back to top

Heres a question for the masses!

I just had Vonage activated a few days ago, and I cannot recieve calls from people in my local calling area when they dial my seven digit number.

I can recieve calls fine when they dial the eleven digit number, and can make calls fine.

Is this going to be fixed so that they can call normally, or will they always have to dial the 11 digit number?

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Last edited by j-card on Mon Dec 05, 2005 2:21 pm; edited 1 time in total
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ChrisBoar
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Joined: Dec 04, 2005
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Location: Nanaimo, Vancouver Island, B.C

PostPosted: Sun Dec 04, 2005 4:52 pm    Post subject: Reply with quote Back to top

Yep, have the same problem here in Nanaimo. I've actually just switched over to the new Nanaimo codes released, which apparently my Linksys router can't deal with, so I am now phoneless and waiting for a new router.

I previously had a Victoria number, and our neighbours and friends found they had to dial the full long distance number including the '1' to get to us.

I'm hoping they will just need to dial the last 7 digits with our new number.

Chris

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sedin_26
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Joined: Oct 14, 2005
Posts: 12

PostPosted: Sun Dec 04, 2005 7:38 pm    Post subject: Reply with quote Back to top

I've had Vonage in Victoria(actually up by the ferries) for 9 months and have had no problems - 7 digit dialing has always worked for me, both with an RT31p2 and now with an RPT300.

My number was assigned by Vonage.

I also have a friend who ported their Telus number and they have also not had the issues you describe.
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j-card
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Joined: Nov 23, 2005
Posts: 119
Location: Victoria, British Columbia, Canada

PostPosted: Mon Dec 05, 2005 2:19 pm    Post subject: Reply with quote Back to top

I am actually in Central Saanich...
Still is an issue. My place of work tried to call me to come in early, but they got a message stating that my number was not in service, so they called another rep... There goes my overtime!

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j-card
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Joined: Nov 23, 2005
Posts: 119
Location: Victoria, British Columbia, Canada

PostPosted: Tue Dec 06, 2005 1:03 am    Post subject: Supposedly, Naniamo is in Victoria.... Reply with quote Back to top

I think I may have been talking to ColdGin, as I actually had my issue resolved!
I called in, and it turns out that the person who activated my acct gave me a Naniamo number rather than a Victoria number...
The tech checked it out, and had me do a number change online, then credited my acct... What a guy!

I reset the TA as soon as I got off the line, and made a sucsessful test call to the device from a local landline using the 7 digit number!

Now to give out another new number...

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Please vote on how you would rate your service! Lets see what people really think!
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dabones
Vonage Forum Evangelist
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Joined: Jan 31, 2005
Posts: 508
Location: London, ON (519) & Columbia, SC (803)

PostPosted: Wed Dec 07, 2005 9:11 pm    Post subject: Reply with quote Back to top

thats a frequent problem, they get the area code right, but not the rate centre exchange.. good to hear you got it fixed..

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Joined: Nov 23, 2005
Posts: 119
Location: Victoria, British Columbia, Canada

PostPosted: Thu Dec 08, 2005 1:52 am    Post subject: Reply with quote Back to top

Well, I didnt want to bring back an [almost] dead post, but you did!

I turns out, the guy said he was crediting me, and that a credit had been placed on my account. When I checked it at the time, no credit. Thought it might take a while to take effect...

Just to make sure I just checked again... NO CREDIT!

Do I have to call CS and battle it out with them? Did the guy even notate the account?

It seems like good help is hard to come by...

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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