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iravick
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Joined: Nov 29, 2005
Posts: 3

PostPosted: Sat Dec 03, 2005 6:19 pm    Post subject: Cannot seem to get going Reply with quote Back to top

At this point, I'm really frustrated. I've been trying to get this working for about a week now.

I like to think I know a little bit about networking, I maintain my dedicated server and whatnot. But I know nothing about Voip, so I have no idea how to troubleshoot problems.

Here is my information, according to the sticky:

1. Location - Indiana
2. ISP - InsightBB
3. Speeds - They're fine
4. Cable modem - Linksys BEFCMU10
5. Vonage adapter - Linksys WRTP54G
6 . Network -

Cable -> Cable Modem -> HOMEBUILT ROUTER -> Hub -> Linksys from Vonage

7. Issues - No dial tone, no incoming, no nothing
8. TestYourVoIP - Says I'm fine (low 4s)

Not knowing any better, I didn't read any instructions or use the install CD. I figured I could figure it out. So I hooked up the Vonage Linksys router to my network, logged in to get it on the proper subnet, and reset. I tried to activate through Vonage's site, but it was asking me to sign up for a new plan. I already have a plan paid for! I then tried to activate through the "retail subscribe" link. Error on both my router's MAC address and the Linksys MAC address. Frustrated, I decided to leave it be and watch TV.

A few hours later, I called my Vonage number from my cell phone. To my surprise, my phone rang! I could recieve calls, but I could not dial out. No dial tone.

I decided to dismantle my network, and put the Vonage router first, just to make sure it worked. Unfortunately, InsightBB is not very forgiving on MAC address changes, and their website told me I would have to call them to change my account. Forget that! I decided I would put things back they way they were, with the Vonage adapter BEHIND my home build router, and fix it later. I want things behind my router; everything I've read seems to suggest this is a common scenario.

Tonight I called technical support. As soon as I said "home built router," the guy told me to put the Vonage router first. That was that, not helpful at all.

I want my Linksys Router from Vonage BEHIND my existing router. Why? Because I *am* going to use the new Linkys' wireless, and I want centralized firewall, DHCP, etc. configuration. Also, I like using a terminal window, rather than a web interface. For reference, I am using ClarkConnect on an old PC as my router. Though as I mentioned, I use the command line more than anything.

So what do I do? How do I troubleshoot this problem? I can't recieve calls, I don't have a dial tone, and the "Status" page on the Vonage router keeps saying "Provisioning failed..."

Edit: Possible questions:

1. Do I need to activate?

2: Do I need to forward ports other than UDP 5060-5063/10000-20000?

3. Did resetting and changing my settings 234098 times confuse Vonage?

4. Is there some magic "reconfigure my account" command I can use to force the Vonage-issued Linksys to try to reconnect?

5. ...?
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sat Dec 03, 2005 6:29 pm    Post subject: Reply with quote Back to top

As painful as it may be, I can't see you fixing this problem without first doing the troubleshooting step that you wanted to do- getting the Vonage adapter first. Can you do that without hassle from your ISP if you put a clone MAC number in the WRT?

_________________
Steve Gray
Orlando, FL
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iravick
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Joined: Nov 29, 2005
Posts: 3

PostPosted: Sat Dec 03, 2005 6:31 pm    Post subject: Reply with quote Back to top

Steve48 wrote:
As painful as it may be, I can't see you fixing this problem without first doing the troubleshooting step that you wanted to do- getting the Vonage adapter first. Can you do that without hassle from your ISP if you put a clone MAC number in the WRT?


That's a great idea... I'll try that when I get back from a meeting.
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reebok
Vonage Forum MVM
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Sat Dec 03, 2005 6:31 pm    Post subject: Reply with quote Back to top

what firmware is on the wrtp? .20 something?
and of course there's a mac clone function on the wrtp you could use to put the wrtp first. if your homebuilt router is locked down hard, you should forward port 69 for firmware updates. once you get the latest firmware on it, it will be a little easier to troubleshoot (maybe). provisioning failed is one of the issues in an early version of the firmware. you also may have to "disable wireless" on the wrtp to get it to take the first firmware update (another bug in early versions). current version is 1.00.55

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Webmaster
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Last edited by reebok on Sat Dec 03, 2005 6:39 pm; edited 1 time in total
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PhoneEar
Vonage Forum Junior
Vonage Forum Junior


Joined: Mar 01, 2005
Posts: 39
Location: Minnesota

PostPosted: Sat Dec 03, 2005 6:39 pm    Post subject: Reply with quote Back to top

Can you provide more info on the homebuilt router? Is is a Linux box with router/firewall?

Have you considered just using the WRTP54G? It included decent security features and would put Vonage where it doesn't have to worry about QoS fro mthe homebuilt guy.

Just a suggestion...

_________________
Dave Field

Sprint DSL (1.5M down, 256K up)
Sprint 645 Series DSL modem
Linksys BEFW11S4 router
Linksys PAP2 TA behind router
Download 1,290,808 bps, Upload 158,072 bps
QOS 41%, RTT 56 ms, MaxPause 219ms
-----------------------------------------------------------------
Visit my Web site www.firethephoneco.com for information on my current projects which include Home Networking and Voip for home users.
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iravick
New Forum Member
New Forum Member


Joined: Nov 29, 2005
Posts: 3

PostPosted: Sun Dec 04, 2005 12:50 am    Post subject: Reply with quote Back to top

Cloning the MAC address allowed me to get online. Vonage then worked like a champ.

It seems that I am, in fact, an idiot. I had attached the Linksys Vonage provided by one of its Ethernet ports, not it's internet port. I bet that I hooked it up properly the first time around, but my firewall rules were blocking outgoing calls. Or something.

In any case, it seems to be working now, and I'm sorry to waste everyone's time! Embarassed
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PhoneEar
Vonage Forum Junior
Vonage Forum Junior


Joined: Mar 01, 2005
Posts: 39
Location: Minnesota

PostPosted: Sun Dec 04, 2005 2:02 pm    Post subject: Reply with quote Back to top

Glad to see it turned out all right. You'd be surprised how many times my mere presence fixes things on my day job!

Eek

_________________
Dave Field

Sprint DSL (1.5M down, 256K up)
Sprint 645 Series DSL modem
Linksys BEFW11S4 router
Linksys PAP2 TA behind router
Download 1,290,808 bps, Upload 158,072 bps
QOS 41%, RTT 56 ms, MaxPause 219ms
-----------------------------------------------------------------
Visit my Web site www.firethephoneco.com for information on my current projects which include Home Networking and Voip for home users.
View user's profile Send private message Visit poster's website
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