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Trowski
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Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Sat Dec 03, 2005 10:03 am    Post subject: Reply with quote Back to top

myrddin wrote:
ColdGin wrote:
The possibility of getting 4 defective routers is remote in the extreme. 2, or even 3, I could see maybe

Are you doing something wacky that you aren't telling us, like connecting to your home wiring without having disconnected the Demarc point first?

Continually replacing routers is not a very good solution. After the second route I would start asking what is making these devices go bad. Bad modem, house wiring, pet weasels chewing through cords, kids spilling grape soda into the device when you aren't looking...lightning storms, poltergeists...anything


Maybe the fact that Vonage provides cheapass routers for their customers.
Also, it's very BAD practice when they push firmware updates whenever they feel like it. What if I don't want an update and I'm happy with the way my device is functioning?

If I want an update, I'll call and **** at the poor Tier 1 tech to do something. Otherwise, leave my damn router alone.


And you will be the person who will complain that you didn't get the update. Most major Voip providers push firmware. Get over it.

_________________
-------------------------------------
Eastern Connecticut Cable--WRT54G---RTP300--Uniden True 8866
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myrddin
Vonage Forum Associate
Vonage Forum Associate


Joined: Aug 04, 2005
Posts: 23

PostPosted: Sat Dec 03, 2005 9:47 pm    Post subject: Reply with quote Back to top

Trowski wrote:
myrddin wrote:
ColdGin wrote:
The possibility of getting 4 defective routers is remote in the extreme. 2, or even 3, I could see maybe

Are you doing something wacky that you aren't telling us, like connecting to your home wiring without having disconnected the Demarc point first?

Continually replacing routers is not a very good solution. After the second route I would start asking what is making these devices go bad. Bad modem, house wiring, pet weasels chewing through cords, kids spilling grape soda into the device when you aren't looking...lightning storms, poltergeists...anything


Maybe the fact that Vonage provides cheapass routers for their customers.
Also, it's very BAD practice when they push firmware updates whenever they feel like it. What if I don't want an update and I'm happy with the way my device is functioning?

If I want an update, I'll call and **** at the poor Tier 1 tech to do something. Otherwise, leave my damn router alone.


And you will be the person who will complain that you didn't get the update. Most major Voip providers push firmware. Get over it.


Thanks for your constructive reply.

and no, I won't get over it.
If I want an update, I will ask for it.
If everyone else got it but me, good for them. Why would I complain about that when that's what I want in the first place?
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paul248
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 25, 2004
Posts: 644
Location: Mountain View, CA

PostPosted: Sun Dec 04, 2005 1:27 am    Post subject: Reply with quote Back to top

If you don't like it, go switch to a Voip provider with a bring-your-own-device plan.
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myrddin
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Vonage Forum Associate


Joined: Aug 04, 2005
Posts: 23

PostPosted: Sun Dec 04, 2005 1:46 am    Post subject: Reply with quote Back to top

First of all, let me be clear. If I had a choice, I would throw Voip right back where I got it from. It's a great technology, but it needs to be refined much further. Living with my parents gives me little choice in this matter (although that will all change in the course of the next few months if I play my cards well).

Actually, it is the Dad who thinks Voip is the best thing since sliced bread, and decided to put it in place of all landlines.

Now, I still stand by what I said about pushing firmware updates.
Yes, they do it, and have been doing it for quite some time. But I disagree with it, and will disagree until the end of time.

It's been said many times by knowledgeable people when someone asks if they should upgrade the firmware on their router/modem/optical device, etc.
"If it works, don't mess with it".

The same applies here. If it works, there's really no need to mess with it. It's not like Vonage upgrades all of their equipment to the point where without a firmware upgrade everyone won't be able to make phone calls.

Firmware upgrades can fix things, but they can also break things in the process, adding new bugs.

Not to mention, what if a firmware upgrade goes bad?
It's not impossible. Accidents happen.

Boy wouldn't it look bad if Vonage bricked a whole range of customer's routers/adapters.
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Trowski
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Sun Dec 04, 2005 6:52 am    Post subject: Reply with quote Back to top

myrddin wrote:
First of all, let me be clear. If I had a choice, I would throw Voip right back where I got it from. It's a great technology, but it needs to be refined much further. Living with my parents gives me little choice in this matter (although that will all change in the course of the next few months if I play my cards well).

Actually, it is the Dad who thinks Voip is the best thing since sliced bread, and decided to put it in place of all landlines.

Now, I still stand by what I said about pushing firmware updates.
Yes, they do it, and have been doing it for quite some time. But I disagree with it, and will disagree until the end of time.

It's been said many times by knowledgeable people when someone asks if they should upgrade the firmware on their router/modem/optical device, etc.
"If it works, don't mess with it".

The same applies here. If it works, there's really no need to mess with it. It's not like Vonage upgrades all of their equipment to the point where without a firmware upgrade everyone won't be able to make phone calls.

Firmware upgrades can fix things, but they can also break things in the process, adding new bugs.

Not to mention, what if a firmware upgrade goes bad?
It's not impossible. Accidents happen.

Boy wouldn't it look bad if Vonage bricked a whole range of customer's routers/adapters.


Ahh, living with Mom and Dad, I remember those days. If it's Dad's account and adapter you shouldn't be messing with his stuff anyways.

_________________
-------------------------------------
Eastern Connecticut Cable--WRT54G---RTP300--Uniden True 8866
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myrddin
Vonage Forum Associate
Vonage Forum Associate


Joined: Aug 04, 2005
Posts: 23

PostPosted: Sun Dec 04, 2005 7:00 am    Post subject: Reply with quote Back to top

Trowski wrote:
myrddin wrote:
First of all, let me be clear. If I had a choice, I would throw Voip right back where I got it from. It's a great technology, but it needs to be refined much further. Living with my parents gives me little choice in this matter (although that will all change in the course of the next few months if I play my cards well).

Actually, it is the Dad who thinks Voip is the best thing since sliced bread, and decided to put it in place of all landlines.

Now, I still stand by what I said about pushing firmware updates.
Yes, they do it, and have been doing it for quite some time. But I disagree with it, and will disagree until the end of time.

It's been said many times by knowledgeable people when someone asks if they should upgrade the firmware on their router/modem/optical device, etc.
"If it works, don't mess with it".

The same applies here. If it works, there's really no need to mess with it. It's not like Vonage upgrades all of their equipment to the point where without a firmware upgrade everyone won't be able to make phone calls.

Firmware upgrades can fix things, but they can also break things in the process, adding new bugs.

Not to mention, what if a firmware upgrade goes bad?
It's not impossible. Accidents happen.

Boy wouldn't it look bad if Vonage bricked a whole range of customer's routers/adapters.


Ahh, living with Mom and Dad, I remember those days. If it's Dad's account and adapter you shouldn't be messing with his stuff anyways.


heh.
I run our network. All the equipment is in my room. I have all the passwords, I have all the control.

When something goes wrong, I fix it.
When he gets a new laptop, I make sure it can get onto the internet.

When Voip is being sucky, I tell the family it's Vonage and the bad routers they supply.

EDIT:
Most of the routers and modems that run our network are bought from money out of my pocket.
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PoppaJohn
Vonage Forum Senior
Vonage Forum Senior


Joined: Mar 08, 2005
Posts: 91

PostPosted: Sun Dec 04, 2005 6:18 pm    Post subject: Hopefully Fixed Problem Reply with quote Back to top

Great input from a fantastic forum!

I had a Time Warner cable guy out on Saturday AM. According to TW, there was no need for a Docxis (?) firmware update.

The signal strength here was too great, and the cable guy said that too strong of a signal can cause attenuation and some echos with the Rt. Therefore, he put a small in-line filter that brought down signal strength to the RT.

Looks as if the CS people at Vonage were right this time.

I just went to www.Testyourvoip.com, and called San Diego again. They rated the call at 3.9, much improved, now between "As good as a decent cell phone call" and "Like calling next door"

I am satisfied. And this great forum has been tremendous.
Thanks, y'all!

_________________
Shalom,
Poppa

Vonage member since Jan03
ISP: Time Warner
Southern Tier NY
Set up: Surfboard SB5100 Cable Modem to Linksys RT31P2 to PC
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Trowski
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Sun Dec 04, 2005 7:46 pm    Post subject: Reply with quote Back to top

myrddin wrote:
Trowski wrote:
myrddin wrote:
First of all, let me be clear. If I had a choice, I would throw Voip right back where I got it from. It's a great technology, but it needs to be refined much further. Living with my parents gives me little choice in this matter (although that will all change in the course of the next few months if I play my cards well).

Actually, it is the Dad who thinks Voip is the best thing since sliced bread, and decided to put it in place of all landlines.

Now, I still stand by what I said about pushing firmware updates.
Yes, they do it, and have been doing it for quite some time. But I disagree with it, and will disagree until the end of time.

It's been said many times by knowledgeable people when someone asks if they should upgrade the firmware on their router/modem/optical device, etc.
"If it works, don't mess with it".

The same applies here. If it works, there's really no need to mess with it. It's not like Vonage upgrades all of their equipment to the point where without a firmware upgrade everyone won't be able to make phone calls.

Firmware upgrades can fix things, but they can also break things in the process, adding new bugs.

Not to mention, what if a firmware upgrade goes bad?
It's not impossible. Accidents happen.

Boy wouldn't it look bad if Vonage bricked a whole range of customer's routers/adapters.


Ahh, living with Mom and Dad, I remember those days. If it's Dad's account and adapter you shouldn't be messing with his stuff anyways.


heh.
I run our network. All the equipment is in my room. I have all the passwords, I have all the control.

When something goes wrong, I fix it.
When he gets a new laptop, I make sure it can get onto the internet.

When Voip is being sucky, I tell the family it's Vonage and the bad routers they supply.

EDIT:
Most of the routers and modems that run our network are bought from money out of my pocket.


Sucky, could you be a bit more general? Maybe post your www,testyourvoip.com detailed results? Sucky just doesn;t help us out any.

_________________
-------------------------------------
Eastern Connecticut Cable--WRT54G---RTP300--Uniden True 8866
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myrddin
Vonage Forum Associate
Vonage Forum Associate


Joined: Aug 04, 2005
Posts: 23

PostPosted: Mon Dec 05, 2005 1:54 am    Post subject: Reply with quote Back to top

Trowski wrote:
myrddin wrote:
Trowski wrote:
myrddin wrote:
First of all, let me be clear. If I had a choice, I would throw Voip right back where I got it from. It's a great technology, but it needs to be refined much further. Living with my parents gives me little choice in this matter (although that will all change in the course of the next few months if I play my cards well).

Actually, it is the Dad who thinks Voip is the best thing since sliced bread, and decided to put it in place of all landlines.

Now, I still stand by what I said about pushing firmware updates.
Yes, they do it, and have been doing it for quite some time. But I disagree with it, and will disagree until the end of time.

It's been said many times by knowledgeable people when someone asks if they should upgrade the firmware on their router/modem/optical device, etc.
"If it works, don't mess with it".

The same applies here. If it works, there's really no need to mess with it. It's not like Vonage upgrades all of their equipment to the point where without a firmware upgrade everyone won't be able to make phone calls.

Firmware upgrades can fix things, but they can also break things in the process, adding new bugs.

Not to mention, what if a firmware upgrade goes bad?
It's not impossible. Accidents happen.

Boy wouldn't it look bad if Vonage bricked a whole range of customer's routers/adapters.


Ahh, living with Mom and Dad, I remember those days. If it's Dad's account and adapter you shouldn't be messing with his stuff anyways.


heh.
I run our network. All the equipment is in my room. I have all the passwords, I have all the control.

When something goes wrong, I fix it.
When he gets a new laptop, I make sure it can get onto the internet.

When Voip is being sucky, I tell the family it's Vonage and the bad routers they supply.

EDIT:
Most of the routers and modems that run our network are bought from money out of my pocket.


Sucky, could you be a bit more general? Maybe post your www,testyourvoip.com detailed results? Sucky just doesn;t help us out any.


I didn't ask for help, otheriwse I would have said "I need help with [issue]", and would have supplied the proper tests.
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navydavy2001
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Mon Dec 05, 2005 6:31 am    Post subject: Reply with quote Back to top

myrddin wrote:
Trowski wrote:
myrddin wrote:
Trowski wrote:
myrddin wrote:
First of all, let me be clear. If I had a choice, I would throw Voip right back where I got it from. It's a great technology, but it needs to be refined much further. Living with my parents gives me little choice in this matter (although that will all change in the course of the next few months if I play my cards well).

Actually, it is the Dad who thinks Voip is the best thing since sliced bread, and decided to put it in place of all landlines.

Now, I still stand by what I said about pushing firmware updates.
Yes, they do it, and have been doing it for quite some time. But I disagree with it, and will disagree until the end of time.

It's been said many times by knowledgeable people when someone asks if they should upgrade the firmware on their router/modem/optical device, etc.
"If it works, don't mess with it".

The same applies here. If it works, there's really no need to mess with it. It's not like Vonage upgrades all of their equipment to the point where without a firmware upgrade everyone won't be able to make phone calls.

Firmware upgrades can fix things, but they can also break things in the process, adding new bugs.

Not to mention, what if a firmware upgrade goes bad?
It's not impossible. Accidents happen.

Boy wouldn't it look bad if Vonage bricked a whole range of customer's routers/adapters.


Ahh, living with Mom and Dad, I remember those days. If it's Dad's account and adapter you shouldn't be messing with his stuff anyways.


heh.
I run our network. All the equipment is in my room. I have all the passwords, I have all the control.

When something goes wrong, I fix it.
When he gets a new laptop, I make sure it can get onto the internet.

When Voip is being sucky, I tell the family it's Vonage and the bad routers they supply.

EDIT:
Most of the routers and modems that run our network are bought from money out of my pocket.


Sucky, could you be a bit more general? Maybe post your www,testyourvoip.com detailed results? Sucky just doesn;t help us out any.


I didn't ask for help, otheriwse I would have said "I need help with [issue]", and would have supplied the proper tests.


So, your basically happy with "sucky" quality, than maybe to get some advice here on how to make it "not sucky." If I've learned anything about being a network engineer, it's that other people have great ideas, and often times can help out when the ole brain freezes. There's lots of smart people here that are willing to help. "Cheapass" routers are a burden on us all, but with good support (ie. this forum), they can work too.

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