Getting the service set up and going to 192.168.15.1

Posts: 5 · New Forum Member Joined: Nov 30, 2005 Posts: 5

I order Vonage service on Oct 17th and was only able to make outbound calls for one week. I sat on the phone with a support rep 2 times and neither time was able to get the serve running. I don't have a dial tone and the phone light wont come on on the router. the internert, ethernet, and power lights are on but not the phone light. I was on the phone with the last service tech for 2 hours and I don't know what to do.

Help me please someone.

Posts: 101 · Vonage Forum Senior Joined: Jun 05, 2005 Posts: 101

Are you using a router?

Here is an example. Minus the switch if you dont have one.

Posts: 5 · New Forum Member Joined: Nov 30, 2005 Posts: 5

yes I am using a router I have the linksys broadband router, and the motorola router from the Comcast cable. I have everything hooked up like they have on the set up installation page.

No matter what the phone line button is not lit and there is no dial tone.

Posts: 101 · Vonage Forum Senior Joined: Jun 05, 2005 Posts: 101

So, the light on the Vonage box will not come on at ALL? Or it just will not stay solid?

Maybe your box is bad.

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

Give us details please- model numbers of all equipment and how you have it cabled together. What are your upload and download speeds? What detailed results do you get on a test call at www.testyourvoip.com? See the stickies at the top of the forum for guidance on what to post.

Posts: 5 · New Forum Member Joined: Nov 30, 2005 Posts: 5

the router from Vonage is the Linksys RTP 300
The router from Comcast is the Motorola Surfboard SB5120

I have the internet cord plugged into the motorola and then to the linksys. I have the phone cord plugged into the linksys then to the phone. I have the ethernet plugged into the computer.

Download speed is 3.63 Mbps
Upload speed is 299 kbps

upload Burst : 612 kbps
Quality of Service 87%
Round Trip Time 25ms
Max Pause 31 ms

On Test you ip I recieved 4.2

Posts: 101 · Vonage Forum Senior Joined: Jun 05, 2005 Posts: 101

So, the light on the Vonage box will not come on at ALL? Or it just will not stay solid?

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

And please give us details on your test call.

Posts: 15 · Vonage Forum Associate Joined: Nov 25, 2005 Posts: 15

I'm a Vonage noob, and don't have the Linksys router, but some other questions may help fixing this.

1. Assuming you have internet through the router on the compuer, but the Vonage service is dead, did you change anything in the Vonage configuration?

2. Have you tried resetting the Linksys router settings to default, then cold-booting?

3. Did you have to spoof the Comcast recorded MAC address on the router? Did it change/ is it correct? Does the Vonage part of the router need the MAC address too?

4. Have you done anything unusual like flashing firmware, forward ports, or set up a DMZ?

Posts: 5 · New Forum Member Joined: Nov 30, 2005 Posts: 5

The light will not come on the Linksys router at all for the phone input. The three lights that are on are for the ethernet, internet and the power. I don't know how to do a test call.

And this is the second box I've been sent