I honestly could not believe the response I got from V. after reporting the flaws in SimulRing. What exactly did V. think people were going to use it for?
Sad part is that V just rolled out a less stimulating feature to check local weather and traffic, instead of spending time fixing the features they currently have...
Quote:
Dear XYZ,
Thank you for contacting customer care.
In response to your email, I understand you are experiencing an issue with your features, if you call you Vonage line with your cell phone, and you have setup the cell phone number as your network availability number and simulring number, your call is going to loop back to your cellphone and it is not going to work properly. The features are designed to forward your calls to a specific number as long as you are not calling from that same number. If you have any questions now or in the future Vonage Customer Care is eager to assist you 24 hours a day, 7 days a week. Please visit our help center at http://www.vonage.com/help.php or send us an email from our Contact Us page at http://www.vonage.com/help_contactUs.php. You can also call us Toll Free at: 1-VONAGE-HELP (1-866-243-4357)
I think some of the issues w/ SimulRing have been worked out in the past few months.
I have 2 homes and I have SimulRing setup so when someone calls my primary house, it will SimulRing to the 2nd home as well. Before, if I were to call my primary house from the 2nd house I would get a "busy" and go straight to voicemail which was VERY annoying if I was trying to reach someone there.
However, a couple months ago I noticed that calls from the 2nd house to the primary house would go through as normal and not immediately get stuck in a loop, so the code has been updated to be more intelligent for SimulRing, although it may not be perfect yet.
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