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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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James96GT
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Joined: Aug 11, 2005
Posts: 9

PostPosted: Tue Nov 29, 2005 9:20 am    Post subject: Suddden loss of Internet and poor call quality Bad RTP300??? Reply with quote Back to top

Comcast Internet with Motorlola Modem
Connected to Linksys RTP300
Connected to PC through NetGear GA311 PCI Card
Dell Dimension PC with Windows XP
2 Phones connected through Line 1 on House Wiring with street line disconnected...

No real problems for about 3 months then:
All of the sudden this past weekend I started up my pc and was having issues connecting to the Internet. I have Comcast and login through an AOL account. Initially AOL said there may be a Firewall issue and to check for permissions. Tried logging in again and got past any Firewall issues but it was a very slow connection never fully loading the Welcome page and finally a message appeared saying "Delayed Internet Response etc." I tried opening Internet Explorer and it barely started loading my homepage. I decided to check the Phone and it had really bad sound quality with alot of crackling. So I decided to power cycle everything. After waiting the proper amount of time and turning the components back on in the proper order I still had the same issues. I decided to connect my PC direct to my Comcast Modem to verify if my Comcast connection was ok. I did this and had Internet with Lightning Speed!!! So, I called Vonage. The first thing they had me do is try and connect directly to the RTP300 through http://192.168.15.1 etc... No luck. He had me power cycle, push the rest button and wait, switched the phone to line 2. No luck. He determined since we could not connect to the RTP300 that the hardware is no good and I need a new one and are sending me out one. Well, in the few days I have been waiting I tried my old RTP300 again. The very 1st time I powered it on I was able to connect to the admin page. Call quality was still poor. After about 5 min of browsing through the router pages things started to slow down and I basically lost the connection again like before. I did notice that the Internet light comes on solid on the RTP300 then begins to blink so fast almost looking solid. If I unplug the cable to my PC The power light and Internet light blink like crazy.
Does anyone know of anything else that could be wrong other than a bad RTP300? I have had almost flawless performance of Vonage for 3 months now and all of the sudden this.... I have noticed some Internet slowness over time, especially comparing it to the speed I got when connecting directly back to the Comcast modem... In the beginning I was told about the "10Mbps/Full Duplex" setting on my GA311 which solved a losss of connectivity issue.
I just don';t want to be disappointed if my new RTP300 arrives and I still have the same issues.....
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Nov 29, 2005 7:06 pm    Post subject: Reply with quote Back to top

Anything's possible- and I can believe two impossible things before breakfast these days- but in this case my guess is that the service rep got it right and a new RTP will fix things.

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Steve Gray
Orlando, FL
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James96GT
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Joined: Aug 11, 2005
Posts: 9

PostPosted: Tue Nov 29, 2005 7:40 pm    Post subject: Reply with quote Back to top

Thanks Steve48. You just never know what level of expertise you may be getting with customer service these days and how far they will go before they default to some solution like replacing equipment. With so many variables here that could be changed I don't blame them for throwing in the towel in some cases, but from reading through this forum I can see there is alot of knowledgable people out there using this service and it can't hurt to ask a few questions. Thanks again. I'll post whether the ne router solves my problem.
I usually have very little patience with these situations and would just drop the service but I must say up until now I have been very satisfied... the cost is worth a little aggravation once in a great while.. so far...
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James96GT
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Joined: Aug 11, 2005
Posts: 9

PostPosted: Thu Dec 01, 2005 6:27 pm    Post subject: Reply with quote Back to top

Update: I received my new RTP300 today and hooked it. All is now back to normal (for 3 hrs now.). Seems I did need a new RTP300.....So, if you have the above symptoms I describe you may well need a new RTP300..
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