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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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sranson
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PostPosted: Tue Nov 29, 2005 7:22 am    Post subject: Newbie question-phone cutting out Reply with quote Back to top

Hi, might be a frequently asked question, but I can't find it anywhere.
Had my Vonage UK line for a couple of months, but for the last couple of weeks have had the line cutting out after maybe 30 seconds of call. No real pattern to the cut off, sometimes works great for as long as the call, other times it seems to have really poor quality voice and then gives up.
What is my first port of call to get this sorted. I've tried the helpdesk before and got really cheesed off with it so was wondering if there was a pool of accumulated knowledge anywhere.

Stuart
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bassplayer
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Posts: 76

PostPosted: Tue Nov 29, 2005 7:52 am    Post subject: Reply with quote Back to top

Could be down to you not having QOS or it not behaving correctly. Is your Vonage adapter the first thing connected to your Internet connection?
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sranson
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PostPosted: Tue Nov 29, 2005 8:58 am    Post subject: Reply with quote Back to top

No it isn't.
I've got a Draytek V2600 router/modem beastie acting as the main link to the ADSL connection with the freebie box that Vonage throw out plugged into the house network.
I know that this means that there is no prioritisation of voice over data, but I'm fine with this. When the problems occur there is nothing else using the bandwidth Sad

The Draytek box has loads of features that I use which the cheapie Vonage box doesn't, hence its place at the front of the queue.

Stuart
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bassplayer
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Posts: 76

PostPosted: Tue Nov 29, 2005 9:12 am    Post subject: Reply with quote Back to top

Mmm - not sure then. Does it happen when all your PCs are turned off? You'd be amazed how much traffic a Windows machine can create downloading automatic updates and the like.

Call quality can vary a little on Vonage in my experience. How bad does the quality get? Have you tried the speed test on this site? (Click on 'Vonage Information')

Also, did you setup port forwarding on the Draytek router?

Perhaps the 30 seconds thing is just the call giving up because it realises not enough data is getting through....?
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bassplayer
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Joined: Oct 17, 2005
Posts: 76

PostPosted: Tue Nov 29, 2005 9:24 am    Post subject: Reply with quote Back to top

Just another thought - does your Draytek have a stateful firewall? Perhaps this could be interfering with Vonage traffic?
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alick
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Joined: Nov 30, 2005
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PostPosted: Wed Nov 30, 2005 11:19 am    Post subject: CALLS CUTTING OFF AFTER 30 SECONDS Reply with quote Back to top

Hi,

I've been with Vonage for about a month. I had the same problem with the calls dropping out after 30 seconds. I got in touch with my broadband provider (Tiscali Support) and they explained that the speed of DSL wasn't high enough. I increased the speed to 2 MB and then they told me what to type in the "commands" and Vonage has worked OK ever since.

Hope this helps

Jim
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ACMaverick
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PostPosted: Wed Jan 03, 2007 12:49 pm    Post subject: Phone Cutting Out - Disconnect Some Phones in the House Reply with quote Back to top

I had this problem as well and disconnected a few phones which seemed to help.

Also if the distance is too great in between phone lines this can cause signal drop.

I wonder if they make a LINE AMPLIFIER or something?
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