Busy signal after dialing

Posts: 4 · New Forum Member Joined: Mar 13, 2005 Posts: 4

I had Vonage change my phone number so I could now have a local number. They did this promptly and put my old number as a virtual number for 7 days. Since then whenever I dial any number I get a busy signal. Have sent Customer care a couple of emails (as I have no phone) and have not received a response. I'm wondering if the virtual number has anything to do with the problem.

Posts: 5 · New Forum Member Joined: Oct 15, 2005 Posts: 5

suggestion.....You should be able to call Vonage Cust Care Center. Off-network call are a problem. The gateway router to the PSTN is not recognizing your new number. Vonage Tech Supt is very poor in getting back to users in a timely (<24 hrs) manner. Too much growing pains.

Posts: 2 · Posted: Fri Dec 30, 2005 12:02 am Post subject:

This happened to me.

Spent about half an hour on my cell phone to tech support. They eventually gave up and had to ship me a new VoIP adapter.

Not that impressed as I had to then pay $35 to ship the old one back to them,

Chris