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ajay
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PostPosted: Sat Nov 26, 2005 10:17 am    Post subject: Need additional ethernet port Reply with quote Back to top

I have a Vonage RT31P2 and use all 3 ports for networked pc's. I need an additional port for next alarm to monitor my alarm system, and have an extra Linksys 4 port router sitting idly by. How do I connect?

Everything is working well and I don't want to chance fouling up a working setup.

I am unable to get my alarm system to seize the Vonage line and am now in the process of signing up with next alarm for internet alarm monitoring. I have purchased an adaptor which requires hookup to my network, hence the need for an additional port.

Sorry for the long message.

ajay
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Steve48
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PostPosted: Sat Nov 26, 2005 11:30 am    Post subject: Reply with quote Back to top

You should be able to just disconnect one PC from the adapter, plug the WAN port of the router you have to the freed-up port on the adapter, then plug the PC and alarm interface into the new router. There are other ways- see for example http://www.vonage-forum.com/ftopic6451.html , but if that works for you it's quick and easy. If it doesn't, there are network experts here who will help.

We might be able to help with the alarm issue as well. Why can't you get the alarm to seize the Vonage line?

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Steve Gray
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ajay
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PostPosted: Sat Nov 26, 2005 11:53 am    Post subject: Reply with quote Back to top

Hi Steve:

Thanks for the quick reply. While I haven't tried your suggestion yet, I thought I'd respond to you about the alarm "seize" issue. I have ADT and apparently there is a problem with Voip phones. It can't call out to do a weekly test for example and I can't stop the beeping at my end. I constantly get a phone fault message even though I know the hookup is proper, ie the Vonage line goes directly (first) to the alarm panel and the other phone feeds (whole house) come after the isolated Vonage/alarm input. It's exasperating and I've been fooling with it for a couple of weeks now to no avail. ADT recommends I purchase a cell phone kind of thing (expensive) from them and all my problems will go away. Not what I want to do.
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Steve48
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PostPosted: Sat Nov 26, 2005 12:10 pm    Post subject: Reply with quote Back to top

Are you sure that the Vonage line is hooked to the correct side of the alarm system cutout? Is the polarity correct? Is the alarm system set for tone (not pulse) dialing? Can you manually call the same number that the alarm unit calls from your Vonage phone and get a good connection?

You solved your biggest problem when you got the Vonage connection wired to the alarm panel. You have disconnect all house wiring from the old phone company land line haven't you? There's really no reason why this shouldn't be workable.

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Steve Gray
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ajay
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PostPosted: Sat Nov 26, 2005 12:28 pm    Post subject: Reply with quote Back to top

I got it working as you suggested. The connection from the RT adapter port has to go to lan port 1 on the router. If I plug it into any of the other 3 router ports, it doesn't work. Strange, but who cares at this point.

Steve, I am certain the Vonage line is hooked up to the correct side of the alarm panel. I've disconnected completey from the NIC box and brought the adapter phone connection directly to the "phone in" connection on the alarm panel. I don't know the phone number which is dialed by the panel so I haven't tried a direct phone call to the monitoring point. When I first disconnected the phone line, ADT called, so I know the system can dial through. However, at my end, I cannot get the alarm to arm because it detects a phone fault.

ADT was consumer friendly to me and one of their technicians told me many folks switching over to Voip were experiencing problems. In fact, ADT will not accept new customers with only Voip phones.
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jnuzzi
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PostPosted: Sat Nov 26, 2005 1:57 pm    Post subject: Reply with quote Back to top

I moved into my new home back in April and I have an ADT alarm system. I also have only Vonage for my phone service. What I have is a cellular system from ADT. It costs a little more per month, but I KNOW it will work when I need it. Very Happy

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Steve48
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PostPosted: Sat Nov 26, 2005 2:38 pm    Post subject: Reply with quote Back to top

ajay wrote:
Steve, I am certain the Vonage line is hooked up to the correct side of the alarm panel. I've disconnected completey from the NIC box and brought the adapter phone connection directly to the "phone in" connection on the alarm panel. I don't know the phone number which is dialed by the panel so I haven't tried a direct phone call to the monitoring point. When I first disconnected the phone line, ADT called, so I know the system can dial through. However, at my end, I cannot get the alarm to arm because it detects a phone fault.


The reason I ask about trying to dial directly is that the monitor number on some systems is an 800 number. There are some issues with 800 numbers and Voip, so it would be good if we can eliminate that with a direct test. (The issue is that some 800 numbers will not accept calls from outside a certain area, and the point of origin of a Voip call sometimes is misidentified.) Perhaps ADT could give you the number and let you try it. If it won't connect, then perhaps they could load the alarm system with a non-800 number to use. Unlike most of their customers, you wouldn't be worried about long distance charges.

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Steve Gray
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ajay
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PostPosted: Sat Nov 26, 2005 9:18 pm    Post subject: Reply with quote Back to top

I gave it one last try before deciding to give up on it. There are way too many people with voip/alarm system problems for me to think it's only me and my incompetence. ADT would not provide me the number, but did say it was an 800 number. Now that I have the other router/switch/hub working I have the extra port I will need when the alarm adapter arrives.

I really appreciate your assistance and offers of advice. Hopefully, I won't run into a snag trying to tie my alarm system into the adapter for internet monitoring.

Regards,

ajay
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Steve48
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PostPosted: Sat Nov 26, 2005 11:06 pm    Post subject: Reply with quote Back to top

OK, good luck with it. It's a shame that ADT doesn't want to work the problem to a satisfactory solution. As more and more people go to Voip, it's an issue that they're going to have to fix sooner or later.

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