I want anonymous call blocking

Posts: 188 · Vonage Forum Master Joined: Mar 07, 2004 Posts: 188

Sounds like the same old, same old.... Checks in the mail.... They are really beginning to bore me. Bored

But hey, cool commercials..

Posts: 9 · New Forum Member Joined: Dec 30, 2006 Posts: 9

I just though I would share my recent findings on this matter with the Vonage community. These are strictly my personal findings and opinions, and not Vonage's.

As mentioned earlier in this thread and also in a few previous posts, it turns out that the ACR functionality DOES EXIST but it is simply not turned on by default for customers.

It appears that it is controlled by the Vonage device itself, and not at the switch level. Hence the reason for it not so support more complex configurations such as white list, selective routing, etc.

I can't (and won't) go into details as to how I have been able to turn it on myself, as the forum rules do not allow it. But what I can tell you is that ANY properly trained Vonage support representative (or maybe only Tier II's ?) know of this functionality and how to turn it on - quite easily I might add. CSR's themselves may not be privy of this information, but any technical person at Vonage that can configure devices knows that this setting exists.

Another user mentioned earlier that "anonymous calls are being routed to the network availability number when this feature is turned on", however according to the many tests I have conducted, this is not the case. Anonymous callers are in fact sent directly to voicemail.

One could speculate as to why Vonage is not enabling this feature... The first thing that comes to mind for me is that they wish to implement the feature at the switch level to allow for better user configurations and allow us to manage this from the web portal instead of through a star-code.

There are also other neat features that exist but are not turned on, such as Do-Not-Disturb as well as several Call Forwarding options that could be programmed straight from the phone using star-codes.

In a nutshell, I am sure that users who are saying they managed to have the ACR feature turned on by Vonage are telling the truth. They were just "lucky" and got a hold of the right person at the right time.

That was just my $0.02...

Posts: 1 · New Forum Member Joined: Jan 09, 2007 Posts: 1

I am having too many marketing calls. It is NOW time for Vonage to offer call blocking as a feature. If not, there will soon be a revolt as Vonage customers leave for other service providers with that feature. Does Vonage value the customer? I hope so. We will see.