I just signed up for Vonage service requesting a brand new number (not a port). The number Vonage assigned to me belongs to someone else! When I call my number I get "Joanne" who explained to me that she used to have Vonage, but ported her number to Qwest several months ago.
(1) Can I change my primary Vonage number online, or do I need to go through a customer service rep?
(2) I would like to pick my new number (not just the area code). Has anyone had success convincing Vonage to allow this?
j-card Vonage Forum Senior
Joined: Nov 23, 2005 Posts: 119
Location: Victoria, British Columbia, Canada
I work for amobile phone provider in the US, and I deal with several ports a day. We have experienced some issues similar to this. It is not due to Vonages systems, but the Porting Administrations Group (PAG) Systems forcing current numbers into recycle status. They are working to resolve this issue, and it is known.
_________________ J-Card ------------------------------------------------- "If you can't dazzle with brilliance, baffle with bull$&!#" Please vote on how you would rate your service! Lets see what people really think! Canada UK US
Trowski Vonage Forum MVM
Joined: May 16, 2005 Posts: 1389
Location: Putnam, CT
I just signed up for Vonage service requesting a brand new number (not a port). The number Vonage assigned to me belongs to someone else! When I call my number I get "Joanne" who explained to me that she used to have Vonage, but ported her number to Qwest several months ago.
(1) Can I change my primary Vonage number online, or do I need to go through a customer service rep?
(2) I would like to pick my new number (not just the area code). Has anyone had success convincing Vonage to allow this?
You can change it online but there is a fee. Best bet would be to call Customer Service and see if they can do it free of charge. As for picking the number, I am almost sure you can't, but it can't hurt to try.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
All times are GMT - 5 Hours
Vonage Service Plans
Vonage VoIP Members
Members New Raniinody New Today 3 Yesterday 3 Total 64297 Who Is On Site Visitors 156 Members 0 Total 156
1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.
2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.
HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 300), all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
Thinking of signing up for Vonage but have questions? Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074 No Vonage Promotional Codes or Coupon Codes are required at www.vonage.com.
The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal as a means to offset
our cost. If you are considering signing up for Vonage and have found our Vonage
News, Customer Reviews, Forums & all other parts of this site useful, please
use our Vonage FREE Month sign up offer Deal Coupon.
Vonage VoIP Phone Service is redefining communications by offering consumers & small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.40 Seconds and 279 Pages In The Last 60 Seconds The Vonage VoIP Forum
Members
New 
New Today 3
Yesterday 3
Total 64297
Who Is On Site
Visitors 156
Members 0
Total 156
-0.03