Can't receive calls

Posts: 29 · Vonage Forum Junior Joined: Nov 17, 2004 Posts: 29

In Wilmington, DE. Can't receive calls... you hear three short beeps when calling. Cell phone says "Unassigned Number". Can place calls just fine.

Tried forwarding my number to a cell phone but it doesn't work either. Still get the three beeps (Unassigned Number).

Currently on hold with Vonage but have to go out shortly.

Posts: 1389 · Posted: Wed Nov 23, 2005 12:43 pm Post subject:

Look to your left....Vonage Service Status

Customers may experience intermittent issues with incoming calls. Our Engineers are aware of the situation and are working to resolve the issue as quickly as possible. We apologize for any inconvenience and thank you for your patience in this matter. As part of our ongoing efforts to improve our customer service, we will be upgrading our internal customer service systems on Saturday 11/26/2005 approximately between 1AM and 4AM Eastern Time. During the course of this maintenance our customer service center may not be available by telephone. In the interim, you may be able to find answers to your question online. Please click the "help" tab on the home page of our web site, or log in to your web account for access to details regarding your account. During this period, your telephone service will be fully functional; none of your account features will be affected by this upgrade. We apologize for any inconvenience caused by this brief service interruption, and look forward to providing you with improved service at the conclusion of this maintenance.

Posts: 73 · Posted: Wed Nov 23, 2005 1:00 pm Post subject:

Yup...service is not fuctioning properly here in Minneapolis as well.

Interestingly, this is the same day that my POTS line was finally disconnected. Fun.

Posts: 216 · Posted: Wed Nov 23, 2005 2:03 pm Post subject:

I too am having issues receiving calls.

And just when I was going to recommend Vonage to all of my family and friends this Thanksgiving. Wink

Posts: 1389 · Posted: Wed Nov 23, 2005 2:11 pm Post subject:

jnuzzi wrote:

I too am having issues receiving calls.

And just when I was going to recommend Vonage to all of my family and friends this Thanksgiving. Wink

Ha! that was a good one.
Mine works which is a blessing as FINALLY my cars will be deilvered today from the move.

Posts: 1389 · Posted: Wed Nov 23, 2005 2:13 pm Post subject:

Watch out for Dan, I heard he was a Hells Angel and eats babies for breakfast. Wink

Posts: 5 · New Forum Member Joined: Nov 20, 2005 Posts: 5

I'm losing many if not most of my incoming calls. I'm on BrightHouse / Roadrunner in Bradenton FL , and it seems if I have my TV/Cable running or I am playing digital music through the cable box, most of my incoming calls are dropped as soon as I pick up the phone. I''m at wits end, and Vonage Cust support tried a couple things to no avail. I''ve got the Brighthouse Toshiba PCX2500 Cable modem going into a Motorola WR850G router and have the Linksys PAP2 connected to it. Anyone got any ideas what it might be? I may have to buy a landline again.

Posts: 1389 · Posted: Thu Nov 24, 2005 11:16 am Post subject:

They had an issue yesterday but it should be resolved by now. I would powercycle your modem and router.

Posts: 119 · Posted: Thu Nov 24, 2005 11:19 am Post subject: Cable TV and Broadband

How fat is your pipe? How much of that is taken up with the Digital TV on? I would suggest getting Line Speed Meter V3.0 from tcp/IQ and checking what your up/down speeds are with the box off, and then the box on...

How is your network set up? Are the broadband and digital cable from the same drop?

Let us know how it goes...

Posts: 1389 · Posted: Thu Nov 24, 2005 11:24 am Post subject:

Your HSI and your Digital Cable are two totally different things.