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diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
...
In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03


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BOBatMRG
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Joined: Nov 20, 2005
Posts: 5

PostPosted: Fri Nov 25, 2005 1:40 pm    Post subject: Re: Cable TV and Broadband Reply with quote Back to top

j-card wrote:
How fat is your pipe? How much of that is taken up with the Digital TV on? I would suggest getting Line Speed Meter V3.0 from tcp/IQ and checking what your up/down speeds are with the box off, and then the box on...

How is your network set up? Are the broadband and digital cable from the same drop?

Let us know how it goes...


Mr Trowski, Thanks for your reply....
I checked the Download/Upload speed with and without the CATV turned on, and they are pretty much identical at 2.46Mbps down and 373Kbs up. It seems that the speed is not affected, but still appears that I only lose calls when the CATV is on.
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Ellison
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Joined: Nov 26, 2005
Posts: 2

PostPosted: Sat Nov 26, 2005 11:44 pm    Post subject: unable to receive calls Reply with quote Back to top

Evil or Very Mad Going into angry customer mode Evil or Very Mad

My phone has been unable to receive calls now since the 21st. It's now the 26th. Calls come in from within the Vonage network, but the rest of the world can't get through. Worse off...those calls are not going to voicemail, but rather callers are getting "the number you reached is not in service at this time"

This is a business line on one of the busiest weekends of the month. Think I am a happy camper? Think I will be recommending Vonage to others?

When a service call gets raised to level 1 priority I expect that at the very least customer service is dropping me a note daily as to why and where we are with things.

Perhaps since I can make calls using the phone, the next call should be to packet8?

What do you think it will take to get this fixed? Vonage has been great up until now. But 5 days down is not acceptable!

Evil or Very Mad Angry Customer Mode Off Evil or Very Mad
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Trowski
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Sun Nov 27, 2005 2:07 pm    Post subject: Reply with quote Back to top

And what does tech support tell you the issue is?

_________________
-------------------------------------
Eastern Connecticut Cable--WRT54G---RTP300--Uniden True 8866
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Ellison
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Joined: Nov 26, 2005
Posts: 2

PostPosted: Sun Nov 27, 2005 2:38 pm    Post subject: Can't Receive calls Reply with quote Back to top

Well, the half dozen calls I have made always results in the same thing. Nothing. They claim they have turned the call over to the engineering group and have raised the call level to priority 1. It is now the 27th and still no email status, no phone call and the problem still exists.

I have worked in the information technology industry for over 15 years and have delt with the finger pointing of isp/telcos etc. when things go bad on a network level. I am afraid that I am now in the lost pit.

This is extremely problematic for me in that it looks like I will need to get a new phone number, new provider, new business cards etc. I simply can't wait a year (like some of the provisioning requests I have seen) for this to get taken care of. Vonage needs to figure this out and resolve it immediately.

I have had Vonage for well over a year now and it has worked flawlessly. I wake up one morning and POOF phone nightmare!

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Trowski
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Sun Nov 27, 2005 5:07 pm    Post subject: Reply with quote Back to top

I would just have them overnight you a new router. Easy fix.

_________________
-------------------------------------
Eastern Connecticut Cable--WRT54G---RTP300--Uniden True 8866
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