Can't receive calls

Posts: 5 · New Forum Member Joined: Nov 20, 2005 Posts: 5

j-card wrote:

How fat is your pipe? How much of that is taken up with the Digital TV on? I would suggest getting Line Speed Meter V3.0 from tcp/IQ and checking what your up/down speeds are with the box off, and then the box on...

How is your network set up? Are the broadband and digital cable from the same drop?

Let us know how it goes...

Mr Trowski, Thanks for your reply....
I checked the Download/Upload speed with and without the CATV turned on, and they are pretty much identical at 2.46Mbps down and 373Kbs up. It seems that the speed is not affected, but still appears that I only lose calls when the CATV is on.

Posts: 2 · New Forum Member Joined: Nov 26, 2005 Posts: 2

Going into angry customer mode Evil or Very Mad

My phone has been unable to receive calls now since the 21st. It's now the 26th. Calls come in from within the Vonage network, but the rest of the world can't get through. Worse off...those calls are not going to voicemail, but rather callers are getting "the number you reached is not in service at this time"

This is a business line on one of the busiest weekends of the month. Think I am a happy camper? Think I will be recommending Vonage to others?

When a service call gets raised to level 1 priority I expect that at the very least customer service is dropping me a note daily as to why and where we are with things.

Perhaps since I can make calls using the phone, the next call should be to packet8?

What do you think it will take to get this fixed? Vonage has been great up until now. But 5 days down is not acceptable!

Evil or Very Mad

Angry Customer Mode Off Evil or Very Mad

Posts: 1389 · Posted: Sun Nov 27, 2005 2:07 pm Post subject:

And what does tech support tell you the issue is?

Posts: 2 · New Forum Member Joined: Nov 26, 2005 Posts: 2

Well, the half dozen calls I have made always results in the same thing. Nothing. They claim they have turned the call over to the engineering group and have raised the call level to priority 1. It is now the 27th and still no email status, no phone call and the problem still exists.

I have worked in the information technology industry for over 15 years and have delt with the finger pointing of isp/telcos etc. when things go bad on a network level. I am afraid that I am now in the lost pit.

This is extremely problematic for me in that it looks like I will need to get a new phone number, new provider, new business cards etc. I simply can't wait a year (like some of the provisioning requests I have seen) for this to get taken care of. Vonage needs to figure this out and resolve it immediately.

I have had Vonage for well over a year now and it has worked flawlessly. I wake up one morning and POOF phone nightmare!

Posts: 1389 · Posted: Sun Nov 27, 2005 5:07 pm Post subject:

I would just have them overnight you a new router. Easy fix.