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You can recollect
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The devices are
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Hi these are most
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DrGamut
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Joined: Nov 22, 2005
Posts: 4

PostPosted: Tue Nov 22, 2005 2:48 am    Post subject: Intolerable voice quality on and off. Reply with quote Back to top

1. Bonney Lake, Washington, USA
2. Comcast Cable
3. 7300/350
4. D-Link DCM 202 (problems also experienced on an older surfboard modem)
5. Type of adapter? Where do I find this out? The only hardware from Vonage I have says vt1005 on it.
6. Modem -> Linksys BEFW11S4 Router -> PCs & Vonage Adapter
7. Calls cut out in terrible rolling audio on one side, occasionally our side occasionally the other's side.
8. Test Failed

Your computer couldn't call our location on the standard SIP port (5060), but did successfully communicate over a commonly available port (6000).

I tried powering off the Vonage adapter, and I enabled DMZ on my PC, but this test always comes up as failed.

I have not configured my router in any way to compliment the Vonage adapter as I do not know how. I did look for QoS settings, but this model router does not seem to have any. I also don't know how to configure the voice terminal via browser when it's set up in the "home network configuration".

According to my mother, the calls have a tendency to get bad after 5 PM, and usually on our side - much less often on their side.

I can post more information on request, thanks.
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bassplayer
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Joined: Oct 17, 2005
Posts: 76

PostPosted: Tue Nov 22, 2005 4:47 am    Post subject: Reply with quote Back to top

I have to say, I've seen a huge variation in call latency too. At certain times of the day their is none and at others it can be quite noticeable. I did some traceroutes a while back though and for my setup it seems to just be delays in the Internet. Looking at your setup, I think the problem is more likely to be that you should have the Vonage adapter connected straight to the modem:

Modem -> Vonage Adapter -> Linksys BEFW11S4 Router

That assumes that your Vonage Adapter is of the Router variety. One way or another though, you have to have some sort of QOS to stand a chance.
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DrGamut
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PostPosted: Tue Nov 22, 2005 4:51 am    Post subject: Reply with quote Back to top

bassplayer wrote:
I have to say, I've seen a huge variation in call latency too. At certain times of the day their is none and at others it can be quite noticeable. I did some traceroutes a while back though and for my setup it seems to just be delays in the Internet. Looking at your setup, I think the problem is more likely to be that you should have the Vonage adapter connected straight to the modem:

Modem -> PCs & Vonage Adapter -> Linksys BEFW11S4 Router


Do I connect the modem to the WAN port and the router to the PC port on the voice terminal?

I've tried removing the router completely to solve some other connectivity issues I've been having here (most notably with a game called Rakion which is also UDP based), but to no avail. I am wondering if the problems are related.

Also, what is this stuff with routers that say Vonage on them? I went to Office Depot today to get a new cable modem and I saw what looked like regular routers, except they had Vonage stamped on them. What's this about?
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bassplayer
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Posts: 76

PostPosted: Tue Nov 22, 2005 6:10 am    Post subject: Reply with quote Back to top

Unless you can provide your own QOS solution you'll need a Vonage box thats also a router. These boxes are routers with all the features you'd expect but also include a phone adapter. More importantly, it knows that the Voip traffic to and from its in-built phone adapter takes preference over other Internet traffic. I'm not completely familiar with the US hardware as we mostly have the router type boxes here in the UK.

Having said all this, you can implement your own QOS although its not the easiest thing in the world. I use IPCOP:

http://www.ipcop.org

With the following add-on:

http://en.wikibooks.org/wiki/QoS_2.5_-_Advanced_Traffic_Shaping_for_IPCop

So to summarise, your options are:

1) Find / buy a router that supports QOS and use it to replace your current one. No guarantees how well this will work though as QOS on a router doesn't always do what you need.

2) Go and get the router style Vonage box and connect it directly to your cable modem.This is what I'd recommend.

3) Find an old PC and install IPCOP, QOS on it then use it to replace your existing router. This is the most technically difficult option.

Hope this helps.

Darren.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Nov 22, 2005 8:07 pm    Post subject: Reply with quote Back to top

DrGamut wrote:
Do I connect the modem to the WAN port and the router to the PC port on the voice terminal?

I've tried removing the router completely to solve some other connectivity issues I've been having here (most notably with a game called Rakion which is also UDP based), but to no avail. I am wondering if the problems are related.

Also, what is this stuff with routers that say Vonage on them? I went to Office Depot today to get a new cable modem and I saw what looked like regular routers, except they had Vonage stamped on them. What's this about?


I agreed with Bassplayer's original advice, but if you've already tried removing the router completely and it didn't help, then putting the router after the Vonage adapter is unlikely to help either. But to answer your question, yes, you would cable it as you've indicated.

The routers at Office Depot that have Vonage stamped on them have had their MAC numbers registered with Vonage and the phone sections locked to Vonage. If you want to use one with Vonage, then that's what you should buy. After you get it, you call Vonage and give them the MAC number, and they'll activate it and de-activate your VT1005.

Getting to your primary problem, I'm very concerned that the test at testyourvoip won't work. I'd call your ISP and see if they have the indicated port blocked. Have you tried it when you had your router removed?

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Steve Gray
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DrGamut
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PostPosted: Wed Nov 23, 2005 1:38 am    Post subject: Reply with quote Back to top

Hi Steve.

I've never tried my Vonage service without a router, I tried to solve a potentially unrelated connectivity problem by removing my router to no avail. Yesterday, as suggested by bass, I moved the voice terminal in front of the router. Today, my mother reported that she had no troubles with the phone. So that's reason to be hopeful, at least.

Hmm, I have not tried the test without a router yet. But I have tried port forwarding the ports the site suggests to my PC, and that did not help. I've also ran it under DMZ, but Vonage's site notes in its router help sections that, for the Vonage service at least, DMZ features do not behave as expected.

Thank you for your replies.

EDIT: My provider, Comcast, does offer their own Voip service. However, Comcast is a very large provider over here, and they're always competing for more customers. It seems unlikely to me they would take such bold moves. I've been with them for a long time and they've had no apparent history with dirty schemes.
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bassplayer
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Joined: Oct 17, 2005
Posts: 76

PostPosted: Wed Nov 23, 2005 6:01 am    Post subject: Reply with quote Back to top

Glad that helped DrGarmut. When you are fully setup, another test you can do is this (assuming you have a second phone available):

1) Sit at your PC and call your Vonage line from the second phone (or vice-versa - doesn't matter who initiates it really.)
2) Tap on the mouthpiece of each phone and get a feeling for how much delay there is between hitting one phone and hearing it in the other earpiece. Do it for each phone.
3) Start a huge upload and download. Maybe upload a big file to an FTP site while downloading something big at the same time.
4) Repeat steps 1 & 2. If you're QOS isn't doing what it should you will notice a marked increase in the delay.

It might seem a bit basic but I found it useful.


Last edited by bassplayer on Wed Nov 23, 2005 7:41 am; edited 1 time in total
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DrGamut
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Joined: Nov 22, 2005
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PostPosted: Wed Nov 23, 2005 6:25 am    Post subject: Reply with quote Back to top

bassplayer wrote:
Glad that helped DrGarmut. When you are fully setup, another test you can do is this (assuming you have a second phone available):

1) Sit at your PC and call your Vonage line from the second phone (or vice-versa - doesn't matter who initiates it really.)
2) Tap on the mouthpiece of each phone and get a feeling for how much delay there is between hitting one phone and hearing it in the other earpiece. Do it for each phone.
3) Start a huge upload and download. Maybe upload a big file to an FTP site while downloading something big at the same time.
4) Repeat step 2. If you're QOS isn't doing what it should you will notice a marked increase in the delay.

It might seem a bit basic but I found it useful.


I don't have any QoS capable hardware.
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