Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
n8ster
New Forum Member
New Forum Member


Joined: Nov 20, 2005
Posts: 6

PostPosted: Sun Nov 20, 2005 9:30 am    Post subject: Lost dialtone after 4th day of service Reply with quote Back to top

Had great service for first four days. Everything worked perfect right out of the box. Suddenly one morning no dial tone, no phone light. I think the problem is with my ISP ( Local cable company ) but when I call I get the " Contact Vonage" Syndrome. I call Vonage and they have the same syndrome "call your ISP".

More Details:
My ISP uses NAT so I get a 10.X.X.X ip for my Linksys. Vonage stated this will not work, however I have always recieved a 10.X.X.X address and as stated above it worked well for the first fours days.

- Other details: Even though Vonage stated that my number was port forwarded from Bellsouth I still was sending and recieving with my virtual number. Vonage sent me an email and said at midnight your port forwarded number will be live. Just do the reboot process. The next morning is the morning I had no dial tone. Still dont. Coincedental????

My equipment details
Router - Linksys RTP300 Firmware 1.00.55
Cablemodem - Motorola SB5100 Surfboard Firmware Unknown
ISP - Covington Cablenet - 4.0mb down / 512kb up

Thanks for any insight

Nate
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sun Nov 20, 2005 10:13 am    Post subject: Reply with quote Back to top

It would be a good idea at this point to run a test at www.testyourvoip.com and see if that works. Assuming that it does, it certainly sounds like a Vonage issue, given that it was working until Vonage implemented the number change.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
n8ster
New Forum Member
New Forum Member


Joined: Nov 20, 2005
Posts: 6

PostPosted: Sun Nov 20, 2005 10:47 am    Post subject: Test returned a 4.0 rating Reply with quote Back to top

Thanks Steve 48. I ran the test and if I understand the results they came back great. 4.0 out of 5.0. Any ideas on what path to take from here?/

Thanks Much

Nate
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sun Nov 20, 2005 11:26 am    Post subject: Reply with quote Back to top

Assuming that you've done the reboot, I'd say it's time for a call to customer support. It sounds as if something went wrong during the forwarding of your number. Let us know what happens.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
macbilly
Vonage Forum Associate
Vonage Forum Associate


Joined: Oct 19, 2005
Posts: 16

PostPosted: Sun Nov 20, 2005 11:38 am    Post subject: Same problem, cust sup was no help Reply with quote Back to top

I have the same issues. My Vonage router works for anywhere from hours to days. Then the phone light goes off and no dial tone.

I have called cust service 3 times, even got to level 2. They say the problem is that my Vonage router is plugged into my main router. Actually they don't say it is THE problem, they just suggest trying it plugged directly into my cable modem. The Vonage router gets a private ip address (one on my network) just like your router does. I do not understand the problem (and apparently they don't either) If it works at all, it should work all the time. I am not in a position to put the Vonage router in front of my network. I have tried that and it degrades my entire network bandwidth. Not much but any is unacceptable.

Everything works fine after a reboot. I do not use my phone much and if the router is down it forwards calls to my cell phone.

I will probably limp along and see if they ever figure it out.
Current setup:
Cable Modem->Linux router->Dell switch->Vonage router (IP 192.168.0.xxx)
View user's profile Send private message
n8ster
New Forum Member
New Forum Member


Joined: Nov 20, 2005
Posts: 6

PostPosted: Sun Nov 20, 2005 12:23 pm    Post subject: Reply with quote Back to top

Sorry to hear you too are having diffuculties. I am plugged directly into cable modem. I would like to install a hardware firewall but as this point I am afraid it will cause even more crap. Thanks for info and I will keep you posted.

Nate
View user's profile Send private message
n8ster
New Forum Member
New Forum Member


Joined: Nov 20, 2005
Posts: 6

PostPosted: Sun Nov 20, 2005 4:08 pm    Post subject: Resolution Found Reply with quote Back to top

My problem has been resolved folks. Thanks to a good tech and a little ( actually alot ) of patience.

See, what I failed to mention before is that Vonage sent me two routers upon my initial order. The one thats problematic was coded for my virtual number. Since I was waiting for my old number to be port forwarded from Bellsouth It never occured to me or Vonage that the other duplicate router was coded for the port forward number. I would think Vonage would know the MAC address of my problematic router didnt match my port forward number. But hey, what do I know! Anyway, plugged in other router and BAM, I have service. Seems fine now. Thanks to Siva the Vonage tech for helping me for 2 hours. After we were about to give up I remembered the other router was in the closet. Thanks again for hanging in there with me Siva.

What have we learned here:
1) Vonage will work over NATed connections. Doesnt matter if your router IP is private or not.
2) Use the forum - Live tech support is a joke in its current state.
3) Put your Vonage device in the DMZ if you use firewall. Mine works great this way. Just be sure to use another device as your route to the internet.
4) Use this site ( thanks steve48 ) www.testyourvoip.com to test your Voip before thinking it is your network setup.

Thanks to all that tried to help

Nate
View user's profile Send private message
macbilly
Vonage Forum Associate
Vonage Forum Associate


Joined: Oct 19, 2005
Posts: 16

PostPosted: Sun Nov 20, 2005 5:28 pm    Post subject: Reply with quote Back to top

I did not get two routers. I had a virtual number to begin with and my original phone number was ported over. I have had the problem from day one. I did have a tech support guy who had me reload the voice settings on the router. That seemed to work at the time. But about 2 days later the router was down again. I have to reboot the router about every 1-2 days.
Did the test at the testyourvoip site. I had 4.4
I might try one more call to tech support.
View user's profile Send private message
n8ster
New Forum Member
New Forum Member


Joined: Nov 20, 2005
Posts: 6

PostPosted: Sun Nov 20, 2005 5:57 pm    Post subject: Reply with quote Back to top

I have forwarded your comments to a friend of mine that is a network engineer. He responded with the theory that Vonage is the problem. He didnt go into detail but I will see him on wednesday this week and will post what he says.

Good Luck
View user's profile Send private message
macbilly
Vonage Forum Associate
Vonage Forum Associate


Joined: Oct 19, 2005
Posts: 16

PostPosted: Sun Nov 20, 2005 6:23 pm    Post subject: Reply with quote Back to top

I am also a network engineer. I am fairly sure it is vonage's problem. My network is never down and my internet connection is never down. I have a server that accesses a web server on the internet to upload files every 30 min. It logs any errors and there have not been any in the last 4 months.

The tech support said the router is losing its registration. For some reason it is not able to access the Vonage server to see if I am a legit user. He said it access that server every 18 secs. They want me to put the router on the outside of my network and I won't. I have other people using me as the guinea pig to see if Vonage works before they try it. They have the same network setup and can not put the router on the outside. Unless Vonage solves this problem they are going to lose business.

Thanks for your input.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value:
Change:   
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.27 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum