Joined: Nov 18, 2005 Posts: 51
Location: South Delta
Posted:
Sat Nov 19, 2005 11:12 am Post subject: Having big problems with DCCNET- Delta Cable - no conn.
I am new to this chat site so if this is a duplicate post, please ignore and just reply with advice. II would appreciate hearing from anyone who has Vonage and who lives in the Delta area which is covered by DCCNET. We are Vonage customers who in the beginning were very happy, but after one month the connection and the clarity is simply terrible. Is this normal for the Delta area and for us who are using DELTA CABLE. When I phone New Jersey Vonage to Vonage the connection is great but when I phone local or BC number the connection is so bad, noisy and cuts in and out, I am getting terribly unhappy, please let me know if this is normal or just while DCCNET is upgrading their lines. Thanks for any help.
As the problems with DCCNET have to be resolved before laying all the blame on Vonage, I decided to reply in this thread instead of: http://www.vonage-forum.com/ftopic9023.html" where this problem initially started.
As you can see, you and I (and other users I suppose) are in limbo.
Xxxxxx,,
At the moment DCCNet is aware of but does not have an estimated time of correction for this issue you are experiencing. We will add these details to your account for future troubleshooting but at this time are unable to correct issues regarding upload transfer speeds.
----- Original Message ----- From: "Xxxxxx Xxxxxxxx" <xxxxxxxxx@dccnet.com> To: "DCCNet Technical Support" <help@dccnet.com> Sent: Monday, November 21, 2005 9:25 PM Subject: Connection problems
In followup of my original message to you and your reply of Oct. 12, 2005. My connection is still deficient especially in the late afternoons and evenings. The following is a report over 24 hours from monitoring pings from my PC to DCCNET.com.
Period Length of Time % of Total % of Accounted **************************************************************************** *********************** Total time 1 day, 0 hours, 0 minutes, 0 seconds 100.0% Unaccounted time 13 hours, 41 minutes, 12 seconds 57.0% Accounted time 10 hours, 18 minutes, 48 seconds 43.0% 100.0% Connected time 9 hours, 20 minutes, 29 seconds 38.9% 90.6% Disconnected time 58 minutes, 19 seconds 4.0% 9.4% # of Instant Disconnections 532
decongrav, thanks for email and update. Today Tuesday, DCCNET DOWN most of the day, at least since 6:00 a.m. and it's now 3:00 p.m.!! Also no phone line since Friday, new adapter on it's way from Vonage. I ran a VonageVoip Speed Test (plus others)on Sunday evening and Monday as suggested, here are the results: Your download speed is 2.06 Mbps, Upload speed is 33.6 kbps. Given your current Internet speeds, we estimate that your internet connection can support a max. of (0) simultaneous high quality VonageVoip connection. QOS 20%. You probably know how to read that better than I. I am using a brand new Toshiba Sat. P30, so I can't blame it onto the equipment. I am also not pointing fingers at Vonage, but rather towards my internet provider who has not had the curtesy to email their customers and let them know in advance when they will be working on the lines or system will be down. As of today's date still no email from them to their Internet customers re their down time and lack of upload speed for Voip users. When my bill arrives shall I say to them, here is a check for 50% of bill as we have had only 50% of your service, if that!!!!! Yes, I am mad!!! We want a clear and fast Vonage line and a constant internet connection, thats why we are paying $40.00 per month, right! Have tried numerous times to submit this posting.
Nannyof8 Full Forum Member
Joined: Nov 18, 2005 Posts: 51
Location: South Delta
Hi, we received an email from DCCNET GM Larry Boulé last Wednesday, unfortunately we were on the Island so didn't read it until this Sunday, explaining the problems they were having in our area. Yesterday, a young man called from DCCNET and explained the situation again, it was a hardware problem he said, but now everything is back to normal. Anyway,fellow Delta resident, he said I would be getting a credit for the inconvenience regarding my Voip connection and the internet down time. I hope you have received the same phone call from them giving you and other customers the credit also. Thanks again for all your help. Pauline
I have had Vonage for years and delta cable. Delta cable is too slow moving the packets.. I have hated it for years and I am waiting to get Delta cable phone which should be better than Vonage. Echoes, lines that cannot be put through, people not hearing me but I can hear them.. all old news as far as I am concerned.. I will change from Vonage in a heartbeat as soon as something better is out there.. but because delta cable is the only game in town.. I have to use them.
Nannyof8 Full Forum Member
Joined: Nov 18, 2005 Posts: 51
Location: South Delta
I have had Vonage for years and delta cable. Delta cable is too slow moving the packets.. I have hated it for years and I am waiting to get Delta cable phone which should be better than Vonage. Echoes, lines that cannot be put through, people not hearing me but I can hear them.. all old news as far as I am concerned.. I will change from Vonage in a heartbeat as soon as something better is out there.. but because delta cable is the only game in town.. I have to use them.
Hi, well Delta Cable has improved 100% over the past two years we find, they have been upgrading constantly, probably due to its being sold twice now to a Nova Scotia Co. Anyway, my Vonage through Delta Cable works great most of the time for local calls, we have the basic package 500 mins. $20.00 per month all of Canada and the States, however for Long Distance we are using the magicjack which if you travel lots it's a no brainer we think, small and purse size. To Germany and UK only 2cents a minute much cheaper than Vonage and we call those two countries twice a week because of elderly family members so a 50-60 minute call to Germany is $1.00. Making LD calls through MJ are much clearer, the clarity and quality we find is better than our Vonage line which is through Delta Cable. MJ must have a great long distance provider and for only $20.00 per year we cant go wrong. Yes, we have a Seattle area code number and get all of Canada and the States included, so we are covered now, we only use MJ for calling LD of course Canada and the States, it enhances our Vonage pacakge. However, we heard about the Delta Cable digital phone system coming out soon and will investigate it at that time. But for us right now its, Vonage AND MAGICJACK and we are HAPPY with both.
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