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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
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sluscher
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Joined: Jul 07, 2005
Posts: 5

PostPosted: Thu Nov 17, 2005 3:58 pm    Post subject: Recent Service Degradation (November) Reply with quote Back to top

I have had excellent luck with my Vonage service (save for the whole 1-800 number fiasco – don't get me started) until this month. Service seems to be going downhill fast, and I would no longer describe the phone as reliable.

Symptoms:
1) Dial a number, get one ring tone, get dead air, wait a long time, voice comes on the phone and says "please dial the number you are calling", oblige and dial the number a second time, call is placed, after 1h 59m of talk time voice returns and says "you have one minute", at 2h 00m of talk time call is disconnected.

2) Dial a number, get ring tones, other side picks up, begin conversation, other side stops being able to hear you after a while even though you can hear them.

3) Dial a number, get really gritty ring tones, other side picks up, conversation is gritty as hell, redial, connection is clear.

4) Dial a number, get one ring tone, line goes dead.

These symptoms have only started appearing this month (November 2005). Have any of you been experiencing a similar degradation of service?

I live in East Vancouver (604 area code), and I am running the system with Shaw HS Internet and a Linksys WRT54GP2 (Firmware 1.30.01).

Steve...
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Kev26
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Joined: Nov 14, 2005
Posts: 7

PostPosted: Fri Nov 18, 2005 12:19 am    Post subject: Reply with quote Back to top

Yes, I've had the issue you are describing in point #2. I've only been with Vonage for about a month but within the last few days I've had a few staticy calls. Service prior to these few calls has been perfect
I'm in New West, have Shaw xtreme and the Linksys WRT54G - firmware v3.03.6
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dcongrav
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Joined: Apr 21, 2005
Posts: 60

PostPosted: Fri Nov 18, 2005 12:25 pm    Post subject: Reply with quote Back to top

Same here. I use Delta Cable here in Delta, BC (area code 604) and have a Linksys RT31P2-VD and suffer from "Point 2" above. There have also recently been errors on the Dashboard which never happened before.
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Kev26
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PostPosted: Fri Nov 18, 2005 2:38 pm    Post subject: Reply with quote Back to top

dcongrav wrote:
Same here. I use Delta Cable here in Delta, BC (area code 604) and have a Linksys RT31P2-VD and suffer from "Point 2" above. There have also recently been errors on the Dashboard which never happened before.


Hey dcongrav,
I'm moving to Delta next month, how do you find the internet speeds of Delta cable? I'm a bit worried about going from Shaw xtreme to Delta Cable.
Thanks,
Kevin
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dcongrav
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Joined: Apr 21, 2005
Posts: 60

PostPosted: Fri Nov 18, 2005 2:51 pm    Post subject: Reply with quote Back to top

Delta Cable had a good reputation as a small private company who cared but recently it seems that they are either over saturated or have not done maintenance on their lines.

I called them regarding upload speed drops based on monitoring by "Line Speed Meter v3.0 and they admitted that they were experiencing problems and were working on it. Now it's worse and casual monitoring with "LiveCon" show 7" to 60" (7 second to 60 second) outages in the late afternoon and nights which is a pain.

They do not offer specified download/upload speeds but when they're running well, their average speeds over 7 days are: 1909.07 KBits/sec/383.24 KBits/sec (Based on Line Speed Meter 3.0 from tcpIQ.com)

Good luck
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Kev26
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Posts: 7

PostPosted: Fri Nov 18, 2005 3:08 pm    Post subject: Reply with quote Back to top

dcongrav wrote:
Delta Cable had a good reputation as a small private company who cared but recently it seems that they are either over saturated or have not done maintenance on their lines.

I called them regarding upload speed drops based on monitoring by "Line Speed Meter v3.0 and they admitted that they were experiencing problems and were working on it. Now it's worse and casual monitoring with "LiveCon" show 7" to 60" (7 second to 60 second) outages in the late afternoon and nights which is a pain.

They do not offer specified download/upload speeds but when they're running well, their average speeds over 7 days are: 1909.07 KBits/sec/383.24 KBits/sec (Based on Line Speed Meter 3.0 from tcpIQ.com)

Good luck


Great, thanks a lot for the insight. That makes me feel a bit better. I can live with periodic growth issues, but overall suckage I would be worried about.
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ButchHandy
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Joined: Apr 28, 2005
Posts: 7

PostPosted: Sat Nov 19, 2005 9:14 pm    Post subject: Re: Recent Service Degradation (November) Reply with quote Back to top

sluscher wrote:
I have had excellent luck with my Vonage service (save for the whole 1-800 number fiasco – don't get me started) until this month. Service seems to be going downhill fast, and I would no longer describe the phone as reliable.

Symptoms:
1) Dial a number, get one ring tone, get dead air, wait a long time, voice comes on the phone and says "please dial the number you are calling", oblige and dial the number a second time, call is placed, after 1h 59m of talk time voice returns and says "you have one minute", at 2h 00m of talk time call is disconnected.

2) Dial a number, get ring tones, other side picks up, begin conversation, other side stops being able to hear you after a while even though you can hear them.

3) Dial a number, get really gritty ring tones, other side picks up, conversation is gritty as hell, redial, connection is clear.

4) Dial a number, get one ring tone, line goes dead.

These symptoms have only started appearing this month (November 2005). Have any of you been experiencing a similar degradation of service?

I live in East Vancouver (604 area code), and I am running the system with Shaw HS Internet and a Linksys WRT54GP2 (Firmware 1.30.01).

Steve...



Hi sluscher....I started having the #2 problem you describe. It seems to have started shortly after I was upgraded to 1.30.01 on my WRT54GP2.

Are you still having the problems? I am thinking of trying to call Vonage (Lord help me...) and see if they can move me back to 1.30.00. That has worked GREAT for me for months now!

I don't know the exact date that I was upgraded to 1.30.01, but that is the only thing I can find different. Everything else tests out within my "normal" specs I have always had.

Does anyone know how to tell when the upgrade happened to the router? My problem was first noticed Thursday night.

Thanks!
Butch
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Mustardman
Vonage Forum Senior
Vonage Forum Senior


Joined: Nov 19, 2005
Posts: 105

PostPosted: Sat Nov 19, 2005 11:02 pm    Post subject: Reply with quote Back to top

I just signed up with Vonage in Kelowna and I have been having a lot of problem #3. First ring is clear and second ring is more like a buzz which means the conversation will be very staticy/choppy/synthetic sounding. It happens randomly. Maybe every 3rd call. Same number may be bad and after a hangup and redial it is ok. These are all calls in BC. Mostly Kelowna and Vancouver. I haven't been making calls to anywhere else so I don't know if it would happen on them or not. This **** because otherwise I am quite happy with Vonage. No turning back now because I am already having them port my number. No matter how bad it's better than paying Telus more money for bad attitude and less features.
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icklemiss
Vonage Forum Associate
Vonage Forum Associate


Joined: Oct 10, 2005
Posts: 13

PostPosted: Sun Nov 20, 2005 8:54 am    Post subject: Reply with quote Back to top

I had problems with #3 in October but it actually seems to have cleared up (whether this was due to my call to Vonage or the fact we got another computer and so upgraded our internet connection I don't know)
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sluscher
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Joined: Jul 07, 2005
Posts: 5

PostPosted: Sun Nov 20, 2005 3:39 pm    Post subject: Re: Recent Service Degradation (November) Reply with quote Back to top

ButchHandy wrote:
It seems to have started shortly after I was upgraded to 1.30.01 on my WRT54GP2.


Interesting Butch... I wasn't aware of a point release update on my router. I wish I had the opportunity to accept or deny such an upgrade!

That said, I have no way of telling what my original router firmware was, but I'll take your word that it's new and that I was likely involved in an upgrade recently.

I don't have time right now to call Vonage and have it out, but if anyone learns anything new about this .01 update, or if anyone has any information on reverting to version 1.30.00, please post it here!
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