Recent Service Degradation (November)

Posts: 7 · New Forum Member Joined: Apr 28, 2005 Posts: 7

sluscher wrote:

ButchHandy wrote:

It seems to have started shortly after I was upgraded to 1.30.01 on my WRT54GP2.

Interesting Butch... I wasn't aware of a point release update on my router. I wish I had the opportunity to accept or deny such an upgrade!

That said, I have no way of telling what my original router firmware was, but I'll take your word that it's new and that I was likely involved in an upgrade recently.

I don't have time right now to call Vonage and have it out, but if anyone learns anything new about this .01 update, or if anyone has any information on reverting to version 1.30.00, please post it here!

Yeah, I wish I could deny them, or at least have the ability to go back a release or two an my leisure, if I think there are problems with a new version.

Sometime around 9/12/05 is when I got the 1.30.00 release. That is when some other problems I was having cleared up. I was discussing it in another thread.

I had been very happy with 1.30.00 until this past Thursday when I started noticing problems and looked and saw that I had been upgraded again. That is the only change I am able to point my finger at to blame for the recent problems.

Hopefully someone can let us know more info about this .01 release.

Keep us up to date on your progress, and I will do the same from my end.

Later!
Butch

Posts: 51

dcongrav
Vonage Forum Associate

I think you live in Delta, are you having the same probelms as us.

Please advise us, need help or other trouble shooting suggestings re DCCNET and Vonage. Today, we do not even have a phone line unable to get any form of connection. Wrote a posting to you on Vonage Canada Customer Service, will wait for your reply. Thanks.

Posts: 105 · Vonage Forum Senior Joined: Nov 19, 2005 Posts: 105

I seriously doubt the problems described in this thread has anything to do with firmware. I am 99.99999% sure it is something to do with the handoff from the Vonage network to the PSTN network. At least for the problems I am having.

A Vonage rep told me the other day that others were having problems similar to mine in BC. I think it's a bad gateway or card in a gateway wherever the gateways that handle BC PSTN calls are located. Maybe Vonage in NJ. Since BC is probably a very small part of Vonage's business maybe we got an old hand me down Gateway or something.

Posts: 60 · Full Forum Member Joined: Apr 21, 2005 Posts: 60

Mustardman, I agree that it's unlikely that firmware is to blame. I don't even have a Linksys WRT54GP2 but a RT31P2. Your hypothesis should be added to the soup and see what comes out Smile

Posts: 51 · Posted: Sun Nov 20, 2005 8:27 pm Post subject: No Vonage connection using DCCNET

dcongrav
Vonage Forum Associate

Thank you and others for advising us and suggesting different programes, I have dowloaded and used Line Speed Meter, so will take all my information with me to DCCNET tomorrow. It is becoming very technical and a little beyond me although I am computer savvy up to a point and printed out all relevant information. Thanks, will continue to monitor these forums for further suggestions. Pauline

Posts: 6 · New Forum Member Joined: Nov 15, 2005 Posts: 6

Not sure what symptoms 1, 2 or 4 are caused by, but symptom 3 might be....

I haven't noticed this problem yet, but my mother (who's on almost the same type of connection as me) gets and makes tons of calls between 6 and 8pm Pacific Time. This is the time period fondly known as Internet Rush Hour, as we all get home and start surfing the web.

She complains during those hours call quality can be horrible, she also can redial or have the person call her back and the call quality improves.

Is everyone else finding that this is when their call quality degrades? (internet rush hour starts at 3pm Pacific Time (6pm ET) and ends at 8pm Pacific Time. Or is it a more general problem?

Posts: 105 · Vonage Forum Senior Joined: Nov 19, 2005 Posts: 105

trax27 wrote:

Not sure what symptoms 1, 2 or 4 are caused by, but symptom 3 might be....

I haven't noticed this problem yet, but my mother (who's on almost the same type of connection as me) gets and makes tons of calls between 6 and 8pm Pacific Time. This is the time period fondly known as Internet Rush Hour, as we all get home and start surfing the web.

She complains during those hours call quality can be horrible, she also can redial or have the person call her back and the call quality improves.

Is everyone else finding that this is when their call quality degrades? (internet rush hour starts at 3pm Pacific Time (6pm ET) and ends at 8pm Pacific Time. Or is it a more general problem?

Nope! Defininitely not my problem. I get the problem at ALL times of day as I make lot's of business calls during business hours. Vonage to Vonage calls are ALWAYS perfect. It's only Vonage to PSTN calls. My ping times are quite consistently below 200ms to Vonage NJ at all times of day and night. My d/u are consistently better than 1500/200 so no bottlenecks either. This is after I switched from a Terayon modem to a Motorola Modem which uses a different network on the Shaw system. Had the problem with the crappy speeds and pings I was getting with the Terayon and I still have the problem with my VASTLY improved speeds and pings with the Motorola.

It's not bandwidth or ping time. I am quite sure of that.

Posts: 3 · New Forum Member Joined: Nov 23, 2005 Posts: 3

I've been having the same problem with my g/f (in Surrey) and myself (Kelowna). We're both on Shaw, using PAP2's and have the problems any time of the day, but only when hitting POTS lines - calling between our Vonage phones still works perfectly.

My setup:
Terayon -> m0n0wall router (w/ QoS) -> Catalyst 1924 -> PAP2

G/F's setup:
Moto SB5101 -> WRT54GS (w/ QoS enabled) -> PAP2

Also been having some issues with outgoing caller ID not hitting POTS lines either. Anyone else notice that?

Posts: 105 · Vonage Forum Senior Joined: Nov 19, 2005 Posts: 105

Damen wrote:

I've been having the same problem with my g/f (in Surrey) and myself (Kelowna). We're both on Shaw, using PAP2's and have the problems any time of the day, but only when hitting POTS lines - calling between our Vonage phones still works perfectly.

My setup:
Terayon -> m0n0wall router (w/ QoS) -> Catalyst 1924 -> PAP2

G/F's setup:
Moto SB5101 -> WRT54GS (w/ QoS enabled) -> PAP2

Also been having some issues with outgoing caller ID not hitting POTS lines either. Anyone else notice that?

I sounds like you are having the exact same problem as me. Happened again to me several times yesterday. I phone Vonage almost daily and I hope you are doing the same. The squeaky wheel get's the grease and all that. I am convinced it has nothing to do with end user equipment or internet connection. It's something in the Vonage system. I don't make a lot of calls anywhere else in North America but the ones I have made have been clear. Probably a bad PSTN gateway for calls to BC. I think Vonage uses Group Telecom for their Canadian PSTN calls so that is basically another (4th party) that needs to be dealt with. Such are the disadvantages of Voip.