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TommyDale
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Joined: Jun 28, 2005
Posts: 58

PostPosted: Thu Nov 17, 2005 1:05 pm    Post subject: If you once had an unlisted number... Reply with quote Back to top

...here's a bit of distressing information. I had Sprint local telephone service in North Carolina for years. I always paid the extra fees to keep my number unlisted. Earlier this year, I began to receive calls from sales people, despite being on the national "do not call" registry.

Meanwhile, I switched to Vonage, but the unwanted calls continues, since I kept my old telephone number. I finally asked one caller how they obtained my number. She said "In the phone book!". I said that I was NOT listed in the phone book, and she informed me that it was in fact listed in the VERIZON TALKING PHONE BOOK.

Sprint had sold my number information, even though I had paid for an unlisted number for years, to Verizon. Does anyone else think this is an unethical action, if not outright illegal? I called the NC Utility Commission to complain, but they offered no support. Since I am not a Sprint customer any longer, I have no recourse.

I am furious about this type of invasion of privacy.
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Thu Nov 17, 2005 1:14 pm    Post subject: Re: If you once had an unlisted number... Reply with quote Back to top

TommyDale wrote:
...here's a bit of distressing information. I had Sprint local telephone service in North Carolina for years. I always paid the extra fees to keep my number unlisted. Earlier this year, I began to receive calls from sales people, despite being on the national "do not call" registry.

Meanwhile, I switched to Vonage, but the unwanted calls continues, since I kept my old telephone number. I finally asked one caller how they obtained my number. She said "In the phone book!". I said that I was NOT listed in the phone book, and she informed me that it was in fact listed in the VERIZON TALKING PHONE BOOK.

Sprint had sold my number information, even though I had paid for an unlisted number for years, to Verizon. Does anyone else think this is an unethical action, if not outright illegal? I called the NC Utility Commission to complain, but they offered no support. Since I am not a Sprint customer any longer, I have no recourse.

I am furious about this type of invasion of privacy.


Every time I moved from one telco to another, I grumbled when I paid the $50-75 to sign up for new service, but I always knew I would get one major thing out of it. A brand new phone number that the telemarketers wouldn't know about for weeks. Wink

Yes, selling or transferring phone number information for an unlisted number is unethical. I don't know about illegal, but if it is you WOULD have recourse with Sprint, current customer or no. It would be in the form of a lawsuit, though.

One suggestion. I know it's a pain, but why not get a virtual number from Vonage and relegate your current one to voicemail duty? That would give any callers who know your new number a way to reach you immediately, and anyone with the old number would leave you a message and you could get them the new number when you called them back. $5 a month, peace and quiet again... Wink
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TommyDale
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Joined: Jun 28, 2005
Posts: 58

PostPosted: Thu Nov 17, 2005 1:19 pm    Post subject: Reply with quote Back to top

Rather than spend even more money, I think I will hold out with the hope of call blocking.

I just find it amazing that a company could do that to a customer, then the responsibility of the cleanup is on the customer. It just isn't right.
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Thu Nov 17, 2005 1:30 pm    Post subject: Reply with quote Back to top

TommyDale wrote:
Rather than spend even more money, I think I will hold out with the hope of call blocking.

I just find it amazing that a company could do that to a customer, then the responsibility of the cleanup is on the customer. It just isn't right.


Another option for you, just an idea, might be one of the new phones with built-in distinctive ring. I looked at a Panasonic model once that spoke the name of the person calling in a synthesized voice once Caller ID information came in.

It wouldn't save the rings, but at least you'd know when the call was someone you knew, and you could let it go to voicemail without getting up and looking at the caller ID data if it wasn't.

Put the "blocking", or at least differentiation, on your phone, as it were, and not on your service.
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Thu Nov 17, 2005 7:26 pm    Post subject: Re: If you once had an unlisted number... Reply with quote Back to top

TommyDale wrote:
Earlier this year, I began to receive calls from sales people, despite being on the national "do not call" registry.


I certainly hope you're registering complaints against them. A few hefty fines might slow them down a bit.

_________________
Steve Gray
Orlando, FL
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TommyDale
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Joined: Jun 28, 2005
Posts: 58

PostPosted: Thu Nov 17, 2005 7:34 pm    Post subject: Reply with quote Back to top

I filed an official complaint today with the FCC and will follow that up tomorrow with a complaint to the NC Public Utilities Commission, although they aren't exactly efficient.
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