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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
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Hard Wiring - Installation
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Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
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took place on the
4th and 5th of
Nov. E-mails with
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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

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On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

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Hard Wiring - Installation
Topic:
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On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
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...

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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
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Topic:
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On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
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On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
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dgnr818
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PostPosted: Thu Nov 17, 2005 1:30 am    Post subject: Can you re-activate an old vonage router? Reply with quote Back to top

I signed up for Vonage service a month ago and originally had the Linksys RTP300. Service was great, no problems. But then I decided I wanted to set up a wireless network for some cameras I have around the house to watch the kids, etc so I ordered the WRTP54G. For the past couple of days I've had a few incidents with no dial tone and interruptions in internet access (while my modem is fine) and had to reset the router several times which undid all the network settings I had previously set. Its also not working well with my cameras. So I figured I'd call Vonage to re-activate my RTP300 and I would take the WRTP54G back to the retailer and get a regular wireless router for the other stuff. However Vonage customer service tells me they cannot re-activate an old router. Is this true? I can't imagine so. If that's the case, how can retailers take them back once they've been used? Also on the Vonage FAQs website it says (regarding a returning customer using an old Vonage router) "Unfortunately Vonage cannot re-activate terminated or closed accounts. You will need to sign up for a new account and contact Customer Care at 1-VONAGE-HELP (1-866-243-4357) to use your old Phone Adapter on your new account." Totally disgusted and confused at this point. Is my RTP300 useless now? Confused
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reebok
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PostPosted: Thu Nov 17, 2005 7:11 am    Post subject: Reply with quote Back to top

people have had both experiences. some get them to reactivate, some don't. usually it's someone else's adapter though (i.e. ebay). it's pretty bad they won't do it for your own adapter. either way though, I believe it's a level 3 issue to get it done.

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dgnr818
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PostPosted: Thu Nov 17, 2005 11:30 am    Post subject: Reply with quote Back to top

Any recommendations on how to convince them to reactivate the old one? If its a level 3 issue - who do I need to speak to or what do I need to say for it to be handled accordingly? When I was on the phone with them last night I wanted to quote back the FAQs response but I couldn't find the question at the time. I figure worst case I will try again today and hopefully speak to someone else and I'll read it back to them to see what they can do. Sad
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DallasFlier
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PostPosted: Thu Nov 17, 2005 12:06 pm    Post subject: Reply with quote Back to top

I'm one of the ones who has successfully activated a used adapter (which I bought on eBay.) Based on my experience, what I'd recommend is be polite, but be firm and be persistent. Don't take no for an answer, remind them you're the customer, quote the FAQ, and escalate, escalate, escalate. As has been mentioned, its a level 3 issue by the time you get them to do it, but I was able to get it done - less than 60 days ago.

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TWC 20M/2M w/Moto DOCSIS 3 --> WRT54G v2 (Tomato F/W) --> 4 PC's, 2 wireless; 4 networked DirecTV boxes; PS3 (powerline wired) & Wii (wireless) VT2442 (routing OFF), RTP300 (routing OFF) & V-Portal - Total of 4 Vonage lines
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dgnr818
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PostPosted: Thu Nov 17, 2005 12:22 pm    Post subject: Reply with quote Back to top

Thanks, I will try again later and be more persistent with them. I might even go so far as to say I want to cancel my account so I can open a new one since it says on their website they'll be able to reactivate an old device that way.

Its unfortunate b/c I'm on the west coast so by the time I am able to call them from home (about 6pm) the east coast reps are all long gone. Yesterday I was on hold for 45 minutes before I got an Indian rep whose accent made it difficult to understand anything he was saying.
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ColdGin
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PostPosted: Thu Nov 17, 2005 3:45 pm    Post subject: Reply with quote Back to top

As long as the device in question is only on your account and no one elses, the problem shoud be simple, it is a tier3 issue though.
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Steve48
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PostPosted: Thu Nov 17, 2005 7:50 pm    Post subject: Re: Can you re-activate an old vonage router? Reply with quote Back to top

dgnr818 wrote:
I signed up for Vonage service a month ago and originally had the Linksys RTP300. Service was great, no problems. But then I decided I wanted to set up a wireless network for some cameras I have around the house to watch the kids, etc so I ordered the WRTP54G. For the past couple of days I've had a few incidents with no dial tone and interruptions in internet access (while my modem is fine) and had to reset the router several times which undid all the network settings I had previously set. Its also not working well with my cameras.


I know this isn't your question, but are you using a cordless phone? If you are, or if a neighbor is, it might be interferring with the wireless router. Eliminating a problem like that might make the wireless router usable and avoid the whole issue of re-activating the RTP300.

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dgnr818
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PostPosted: Thu Nov 17, 2005 10:13 pm    Post subject: Reply with quote Back to top

Finally! I called Vonage this evening when I got home and of course they gave me the "we can't do that..." speech. But then I quoted their FAQs response from the website and they immediately transferred me to the Advanced Installation Dept who was able to help me in under 5 minutes.
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