Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference

Syndication

Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
dgnr818
New Forum Member
New Forum Member


Joined: Nov 17, 2005
Posts: 4
Location: Las Vegas, NV

PostPosted: Thu Nov 17, 2005 1:30 am    Post subject: Can you re-activate an old vonage router? Reply with quote Back to top

I signed up for Vonage service a month ago and originally had the Linksys RTP300. Service was great, no problems. But then I decided I wanted to set up a wireless network for some cameras I have around the house to watch the kids, etc so I ordered the WRTP54G. For the past couple of days I've had a few incidents with no dial tone and interruptions in internet access (while my modem is fine) and had to reset the router several times which undid all the network settings I had previously set. Its also not working well with my cameras. So I figured I'd call Vonage to re-activate my RTP300 and I would take the WRTP54G back to the retailer and get a regular wireless router for the other stuff. However Vonage customer service tells me they cannot re-activate an old router. Is this true? I can't imagine so. If that's the case, how can retailers take them back once they've been used? Also on the Vonage FAQs website it says (regarding a returning customer using an old Vonage router) "Unfortunately Vonage cannot re-activate terminated or closed accounts. You will need to sign up for a new account and contact Customer Care at 1-VONAGE-HELP (1-866-243-4357) to use your old Phone Adapter on your new account." Totally disgusted and confused at this point. Is my RTP300 useless now? Confused
View user's profile Send private message
reebok
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Thu Nov 17, 2005 7:11 am    Post subject: Reply with quote Back to top

people have had both experiences. some get them to reactivate, some don't. usually it's someone else's adapter though (i.e. ebay). it's pretty bad they won't do it for your own adapter. either way though, I believe it's a level 3 issue to get it done.

_________________
John
Webmaster
www.FileFlash.com
View user's profile Send private message Visit poster's website AIM Address
dgnr818
New Forum Member
New Forum Member


Joined: Nov 17, 2005
Posts: 4
Location: Las Vegas, NV

PostPosted: Thu Nov 17, 2005 11:30 am    Post subject: Reply with quote Back to top

Any recommendations on how to convince them to reactivate the old one? If its a level 3 issue - who do I need to speak to or what do I need to say for it to be handled accordingly? When I was on the phone with them last night I wanted to quote back the FAQs response but I couldn't find the question at the time. I figure worst case I will try again today and hopefully speak to someone else and I'll read it back to them to see what they can do. Sad
View user's profile Send private message
DallasFlier
Vonage Forum Master
Vonage Forum Master


Joined: Mar 03, 2005
Posts: 277
Location: Dallas, TX

PostPosted: Thu Nov 17, 2005 12:06 pm    Post subject: Reply with quote Back to top

I'm one of the ones who has successfully activated a used adapter (which I bought on eBay.) Based on my experience, what I'd recommend is be polite, but be firm and be persistent. Don't take no for an answer, remind them you're the customer, quote the FAQ, and escalate, escalate, escalate. As has been mentioned, its a level 3 issue by the time you get them to do it, but I was able to get it done - less than 60 days ago.

_________________
TWC 20M/2M w/Moto DOCSIS 3 --> WRT54G v2 (Tomato F/W) --> 4 PC's, 2 wireless; 4 networked DirecTV boxes; PS3 (powerline wired) & Wii (wireless) VT2442 (routing OFF), RTP300 (routing OFF) & V-Portal - Total of 4 Vonage lines
View user's profile Send private message
dgnr818
New Forum Member
New Forum Member


Joined: Nov 17, 2005
Posts: 4
Location: Las Vegas, NV

PostPosted: Thu Nov 17, 2005 12:22 pm    Post subject: Reply with quote Back to top

Thanks, I will try again later and be more persistent with them. I might even go so far as to say I want to cancel my account so I can open a new one since it says on their website they'll be able to reactivate an old device that way.

Its unfortunate b/c I'm on the west coast so by the time I am able to call them from home (about 6pm) the east coast reps are all long gone. Yesterday I was on hold for 45 minutes before I got an Indian rep whose accent made it difficult to understand anything he was saying.
View user's profile Send private message
ColdGin
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Oct 03, 2005
Posts: 423

PostPosted: Thu Nov 17, 2005 3:45 pm    Post subject: Reply with quote Back to top

As long as the device in question is only on your account and no one elses, the problem shoud be simple, it is a tier3 issue though.
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Thu Nov 17, 2005 7:50 pm    Post subject: Re: Can you re-activate an old vonage router? Reply with quote Back to top

dgnr818 wrote:
I signed up for Vonage service a month ago and originally had the Linksys RTP300. Service was great, no problems. But then I decided I wanted to set up a wireless network for some cameras I have around the house to watch the kids, etc so I ordered the WRTP54G. For the past couple of days I've had a few incidents with no dial tone and interruptions in internet access (while my modem is fine) and had to reset the router several times which undid all the network settings I had previously set. Its also not working well with my cameras.


I know this isn't your question, but are you using a cordless phone? If you are, or if a neighbor is, it might be interferring with the wireless router. Eliminating a problem like that might make the wireless router usable and avoid the whole issue of re-activating the RTP300.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
dgnr818
New Forum Member
New Forum Member


Joined: Nov 17, 2005
Posts: 4
Location: Las Vegas, NV

PostPosted: Thu Nov 17, 2005 10:13 pm    Post subject: Reply with quote Back to top

Finally! I called Vonage this evening when I got home and of course they gave me the "we can't do that..." speech. But then I quoted their FAQs response from the website and they immediately transferred me to the Advanced Installation Dept who was able to help me in under 5 minutes.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.33 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum