Problem with VoiceMail?

Posts: 7 · Posted: Wed Nov 16, 2005 5:29 pm Post subject: Problem with VoiceMail?

All,

Since 1 month, I have a strange behaviour when trying to access my VoiceMail from my Vonage phone.
Before then, I just had to type *123 to be asked for my PIN and then access my messages.

Now, after typing *123, I have to enter my 11-digits phone number.

I first called the technical service: they told me this is for security reasons. I am sorry but, when I am using my voicemail from home, why should I have to enter my phone number to access my messages???

Two weeks later, I called the customer service. They told me this was because there is a system upgrade in progress. I am just wondering what is being upgraded, and how long this will last (yesterday, I still had to entered my phone number).

Am I the only one having this problem in Montreal? Any hint/idea of what could cause this issue?

Let me know

Thanks

Pat

Posts: 508 · Posted: Wed Nov 16, 2005 6:59 pm Post subject:

it's working fine for me here in London, it always has worked fine.. altho, today the internet went down for about 4 hours, and there were 6 Vm's left and there is no studder tone, or flashing light.. but I did get txt msg's to my cell, and the VM's are all there..

Vonage's VM system is very strange, lots of silly little issues with it..