Sign up

Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Tomekaxali Posted:
Czy wiesz, co to
jest druk
banerowy? Jest to
rodzaj nadruku

In The Forum:
Rollupy reklamowe na czas u nas
On Apr 23, 2017 at 09:03:53

xing33 Posted:
In The Forum:
Vonage UK
On Apr 22, 2017 at 12:49:38

xing33 Posted:
In The Forum:
Vonage Canada
On Apr 22, 2017 at 12:45:21

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
In The Forum:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have

In The Forum:
Hard Wiring - Installation
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with

In The Forum:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
Scarborough, Onta

In The Forum:
Vonage Canada
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.


Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal

Vonage UK Review
Vonage UK Review

Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006

Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review

Salt Lake City: impressions after several months
Salt Lake City: impressions after several months

Vonage Reviews

Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
New Forum Member
New Forum Member

Joined: Feb 27, 2004
Posts: 1

PostPosted: Fri Feb 27, 2004 10:31 am    Post subject: many calls just not getting through Reply with quote Back to top

I have read a lot through these forums trying to find a similar problem. My issue is not dropped calls, or poor quality. Many calls just never ring. People get one ring and straight to voice mail. I have to keep unplugging the ATA, it works for a while, then starts doing this again. I have had Vonage for almost 6 months, and this has occurred over and over again. I have never had a problem making a call accept on rare occation. My ISP Adelphia cable seems to be pretty good where I am. The problem is more consistent when heavily using the internet, so I was thinking of dumping the LS BEFSR81 and switching to that wirless g one everyone is using with the updated firmware. Never being able to get through to Vonage has brought me to you all. I hope someone has some ideas.
It is really annoying missing phone calls, and my wife is driving me nuts complaining about it. Smile
View user's profile Send private message
Vonage Forum Senior
Vonage Forum Senior

Joined: Jan 31, 2004
Posts: 104

PostPosted: Thu Mar 04, 2004 8:19 pm    Post subject: Reply with quote Back to top

Welcome to the World of VoIP!!!

This is a well known issue and one likely to have Vonage already scratching their head and it has nothing to do with your MOT or Cisco box, so leave it alone - it's not at fault.

I've done some pretty extensive digging trying to find the cause. Basically, your call is NEVER being presented to your MOT or Cisco box. Thus the problem lies further up the food chain.

Here's my best guess ...

Your incoming call is initially handed by an INBOUND 'softswitch' (or software based switch) by Vonage. The INBOUND switch figures out what softswitch YOU are actually REGISTERED with (which may change). If the INBOUND switch can't dump the inbound call to your REGISTERED switch, then it sends the call to voicemail.

What wouldn't the REGISTERED switch be able to handle the call. Perhaps it's already handling too many other calls (meaning it's close to overloading). My guess again -- this is an engineering load balancing issue they're trying to work thru.

Unplugging and resetting your Cisco or MOT box DOES in fact force it to re-register and perhaps you'll be dynamically moved to a less busy REGISTERED softswitch. I am NOT sure if your box is preconfigured for a specific softswitch address or simply load balanced across any number of available resources.

In any event -- this is unacceptable and no doubt a BIG issue that Vonage has to fix or allocate MORE resources so that overload doesn't happen.

BTW ... no big surprise this problem rears it's head during the BUSY HOUR typically 10-12 and again after lunch with a final surge at the close of business day.
View user's profile Send private message
Vonage Forum Senior
Vonage Forum Senior

Joined: Jan 31, 2004
Posts: 104

PostPosted: Thu Mar 04, 2004 8:41 pm    Post subject: Reply with quote Back to top

With a little more thought, here's is the other possibility.

At each CLEC POP where Vonage has local telephone numbers terminating. Your incoming call is handed off by the CLEC's traditional PSTN switch to Vonage's Voip Gateway.

The interface between the PSTN switch and the Gateway is normally via T-1 lines supporting 24 calls per T-1 (with potential for multiple T-1's into the Vonage Gateway).

If all of the interfaces between the PSTN and Gateway are busy (meaning handling calls for other Vonage customers). There is no way for your call to get thru.

Thus it's likely that on an ALL TRUNKS BUSY situation, the CLEC switch has been told to forward calls (using the normal PSTN) to Vonage's voicemail system.

In either case, I believe, the issue is related to traffic engineering.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

All times are GMT - 5 Hours

Vonage Service Plans

Vonage VoIP Members
Members List Members
New susangw18
New Today 3
Yesterday 5
Total 100330

Who Is On Site
Visitors 168
Members 0
Total 168

Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.41
Change:   N/A
Up to 15 Minute Delay

Site Search

†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

** Certain call types excluded. is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.

Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.87 Seconds and 293 Pages In The Last 60 Seconds
The Vonage VoIP Forum