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Bruafekkay Posted:
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The devices are
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ar1506
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Joined: Nov 13, 2005
Posts: 23

PostPosted: Sun Nov 13, 2005 11:00 pm    Post subject: WRTP54G has crippled my Comcast Speed Reply with quote Back to top

I'm a new Vonage customer. Connected the new WRTP54G router friday and my broadband speed is crippled.

Previously, I was using a Dlink router connected to my cable modem and got fantastic internet speed.

I replaced the Dlink with the Linksys WRTP54G and my internet is unbelieveably slow. It also takes a second or two to get a dial tone when I pick up the phone.

I need some help or I won't be able to keep the Vonage - my speed is more important.

Talked with Linksys support. They has me change my MTU setting from 1500 to 1492. No difference.

The I added my physical address to the MAC address. No difference.

Please help.
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Steve48
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PostPosted: Sun Nov 13, 2005 11:14 pm    Post subject: Reply with quote Back to top

Please give us some more details. Who provides your internet service? Is it cable, DSL, or what? What are your upload and download speeds with the old router and with the Vonage router? Have you looked at the setup on the old router? Is there anything unusual about it that you haven't duplicated on the new router?

Whether you find a solution here or via Vonage customer support, you'll need the answers to these questions.

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Steve Gray
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brownizs
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PostPosted: Sun Nov 13, 2005 11:40 pm    Post subject: Reply with quote Back to top

There has been talk of Comcast crippling Voip from being used on their networks. Check you DNS server settings on the Router, also, make sure that you have reboot your modem and router to try and get the Router to refresh its settings.

Also, it is possible that there are problems on Comcasts end also.
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ar1506
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PostPosted: Mon Nov 14, 2005 8:53 am    Post subject: Reply with quote Back to top

I'm using Comast Broadband.

I haven't measured my upload and download speeds. But, It takes on average at least 30 seconds for any web page to load. With the old router, they load instantly. With my old router, I used the default settings that loaded automatically when I installed it.
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versatek
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PostPosted: Mon Nov 14, 2005 9:22 am    Post subject: Reply with quote Back to top

This is exactly the problem I've been having. I have a linksys wrt54g router and a Vonage motorola adapter. When I plugged the motorola adapter into the mix, my internet became extremely slow and unstable. I also use comcast. I had comcast come out and check the lines. But it wasn't until yesterday that I put 2 and 2 together and realized it was the Vonage adapter screwing things up.

I've been looking at the other forums, and it seems a lot of people are having similar problems with Vonage eating their bandwidth.

One solution I saw posted was to hook up the phone adapter to your router instead of the other way around. you lose Voip priority queuing but it seems that may be whats screwing with the internet in the first place, so thats a good thing.

Also, check this thread
http://www.vonage-forum.com/ftopic9411.html


So try hooking up in this order. Cable modem > Router > Phone Adapter.
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ar1506
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PostPosted: Mon Nov 14, 2005 9:28 am    Post subject: Reply with quote Back to top

Here's my speed test results:

Linksys WRTP54G Old router
Download: 159 2,138,198
Upload 346 345,536
OOS: 6% 34%
RTT: 0 0
Max Pause 2750 875


Last edited by ar1506 on Mon Nov 14, 2005 11:47 am; edited 1 time in total
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ar1506
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PostPosted: Mon Nov 14, 2005 9:32 am    Post subject: Reply with quote Back to top

versatek wrote:
This is exactly the problem I've been having. I have a linksys wrt54g router and a Vonage motorola adapter. When I plugged the motorola adapter into the mix, my internet became extremely slow and unstable. I also use comcast. I had comcast come out and check the lines. But it wasn't until yesterday that I put 2 and 2 together and realized it was the Vonage adapter screwing things up.

I've been looking at the other forums, and it seems a lot of people are having similar problems with Vonage eating their bandwidth.

One solution I saw posted was to hook up the phone adapter to your router instead of the other way around. you lose Voip priority queuing but it seems that may be whats screwing with the internet in the first place, so thats a good thing.

Also, check this thread
http://www.vonage-forum.com/ftopic9411.html


So try hooking up in this order. Cable modem > Router > Phone Adapter.


Thanks, but I don't have the phone adapter.
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NateHoy
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Joined: Nov 01, 2005
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Location: New England

PostPosted: Mon Nov 14, 2005 10:04 am    Post subject: Reply with quote Back to top

As a phone adapter, I've found the WRTP54G to be first rate. It is still affected by the Caller ID issues others have reported, but the voice quality is excellent, etc.

However, as a router, I cannot recommend the WRTP54G. It is, to say the least, "delicate". If it gets used heavily in any way (for example, P2P), it tends to slow down, then lock up, requiring a reboot. Since the firmware and SSH sections of the WRTP54G are locked down, you can't make any configuration changes to improve this like you could on a WRT54G or WRT54GS.

There are, however, a few workarounds that can make the WRTP54G work a little better. Hopefully, one of them will help you out.

1. Do not forward ports or set up anything in the DMZ for heavy load applications.

Forwarding ports on the WRTP54G is the fastest way to get it to crash and burn under heavy load. Yes, I know it's needed for gaming, and desirable for P2P. It would probably work fine for gaming, but even P2P locked down to 20 simultaneous connections will bring the WRTP54G to its knees in a few hours. Or less.

2. Disable DNS proxy

The DNS proxy on the WRTP54G is OK, but hey, you need that memory for other stuff, and it doesn't hold up very well after a few days or a week. Disable it, and while you're at it key your ISP's DNS entries into the DHCP setup on the router so your clients can get their own DNS directly.

3. Disable QoS.

Turning on QoS on a WRTP54G makes no difference on voice quality for the WRTP54G in my experience. You have to manage your other applications manually so you can "reserve" 90K for Vonage anyway (or if you have bandwidth saver turned on, whatever bandwidth you need). So you're wasting valuable WRTP54G memory having it turned on.

4. Throttle your P2P

If you must port forward, then keep your connections to below about 20, and throttle your upload bandwidth. You'll have to play with what works on your setup.

5. Get out your wallet.

Vonage's official response to me is to upgrade my cable modem to a DOCSIS 2.0 unit. That is as far as I got with Customer Service (when they discovered that my modem is DOCSIS 1.0). However, it is fair to point out, I think, that the WRTP54G worked just great on the very same DOCSIS 1.0 modem (Linksys BEFCMU10 V2), on two ISP's (Adelphia and SusCom) until I got the 1.00.52 "Firmware Release From Hell" on my WRTP54G.

Spending $75 on a new Motorola SurfBoard (which my cable company cannot upgrade because they only support an odd brand of modem) or a new modem from my cable company (which will probably be obsolete soon since my cable company is being bought out by Comcast) to replace my BEFCMU10 v2 (which my cable company cannot upgrade to DOCSIS 1.1, see above) seems unlikely to fix something that wasn't broken five weeks ago.

When I told the CS rep (a week ago) that my WRTP54G worked just fine until the firmware upgrade, he still insisted that I needed to buy a new modem. He finally agreed to send the ticket on to Engineering, but told me it would probably be rejected due to my "incompatible modem", but that I would get a call within 24 hours in either case. No calls yet.

Your other option is to purchase a WRT54G or WRT54GS or other router and place it in front of your WRTP54G, then relegate the WRTP54G to Vonage duty only.
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ar1506
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PostPosted: Mon Nov 14, 2005 12:32 pm    Post subject: Reply with quote Back to top

Ok, I tried the tricks and they didn't help.

Then, I put my old (non-Wireless) Linsys router in front of the WRTP54G.

Now, I'm surfing back to normal, but my wireless network will be slow as hell. (Not Acceptable)

Also, when I talk on the phone, my surfing times out before pages connect.

This shouldn't be this difficult.
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LMari
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Joined: Mar 08, 2005
Posts: 25

PostPosted: Mon Nov 14, 2005 6:13 pm    Post subject: Reply with quote Back to top

NateHoy wrote:

Spending $75 on a new Motorola SurfBoard (which my cable company cannot upgrade because they only support an odd brand of modem) or a new modem from my cable company (which will probably be obsolete soon since my cable company is being bought out by Comcast) to replace my BEFCMU10 v2 (which my cable company cannot upgrade to DOCSIS 1.1, see above) seems unlikely to fix something that wasn't broken five weeks ago.



I just got at Motorola SB5120 at Circuit City...I had them price match Wal-Mart's $57 price plus Circuit City had a $20 rebate...$37 after rebate.
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