Issue with the voice mail - sutter tone

Posts: 6 · New Forum Member Joined: Nov 10, 2005 Posts: 6

Hai

I been a Vonage customer for more than a year. I never had any issues with the service -of course i need to reboot the device whenever i have no dial tone. But right now i have a problem with the voice mail. Whenever i try to access the voice mail thro the phone - im getting a 'stutter tone ' - even when i clear all the messages in my voice mail i have the same stutter tone. i even enabled / disabled the voice mail - power cycled - tried with different phones - still the same problem - may be there could be some problem with the firmware 1.00.55 - is there any solution for this. it's really frustrating man. have any one come across this lind of issue ......................any remedy for this ............pl............ let me know. i called up to the cs all they want me to do is power cycle.....................deactivate/ activate the vm

Posts: 4777 · Vonage Forum **MVM** Joined: Aug 30, 2005 Posts: 4777

Other people have said that you should try leaving yourself a message and then deleting it.

Posts: 282 · Posted: Sun Nov 13, 2005 6:56 pm Post subject:

Steve48 wrote:

Other people have said that you should try leaving yourself a message and then deleting it.

The two ways that have worked for me are:

1 - Leave yourself a new message and then dial into vm (*123) and delete it or...

2- The disable/enable voicemail from your Vonage Dashboard

Just leaving a new message and deleting it has always worked for me and is simpler than resetting the VM in Dashboard

YMMV Razz

Posts: 20 · Vonage Forum Associate Joined: Nov 03, 2005 Posts: 20

If I listen/delete a voicemail using the phone, the stutter tone goes away as it should. But if I delete the vm using the web interface the stutter tone doesn't stop. Shouldn't this work?

Posts: 282 · Posted: Mon Nov 14, 2005 6:34 pm Post subject:

Leebo wrote:

If I listen/delete a voicemail using the phone, the stutter tone goes away as it should. But if I delete the vm using the web interface the stutter tone doesn't stop. Shouldn't this work?

It should work when you delete from your web account but doesn't always. Sad

One suggestion is to delete the VM from you inbox on the web, and then select from the pull down menu to view your deleted messages, and delete them from the trash (like deleting from your recycle bin in Windows). This seems to help when simply deleting doesn't reset the message waiting indicator.

As with all things Voip - Good Luck!! Smile