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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage V-Phone & SoftPhone
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riclf
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Joined: Nov 13, 2005
Posts: 4
Location: Mill Valley, CA

PostPosted: Sun Nov 13, 2005 3:44 am    Post subject: Can 800 numbers be assigned to the SoftPhone service ? Reply with quote Back to top

I need 800 service but want to access it via compliant SIP code so would opt for the SoftPhone service. Can I get 800 service on that configuration ?

-Ric
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Pepperoni
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Joined: Mar 17, 2005
Posts: 164
Location: Ann Arbor, Michigan

PostPosted: Sun Nov 13, 2005 11:44 am    Post subject: Re: Can 800 numbers be assigned to the SoftPhone service ? Reply with quote Back to top

riclf wrote:
I need 800 service but want to access it via compliant SIP code so would opt for the SoftPhone service. Can I get 800 service on that configuration ?

-Ric


The toll free numbers forward to your main number. You can't dial out with a toll free number. If you also have a softphone account, the 800 number can be set to ring the secondary (softphone) account.

So..... with 800 service AND softphone, (your 800 number rings your softphone) your 800 calls will immediately pop onscreen when your softphone is running, and goes to voicemail when softphone is not running. Can also be set to ring both your softphone and your main (modem) number.

Remember, incoming (softphone) calls are free. (incoming 800 minutes are counted, however) I get a lot of use from the softphone (it ALWAYS runs on my machines) I have never run over the basic minutes allowance--- just train folks to call YOU.

_________________
Pepperoni
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riclf
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Joined: Nov 13, 2005
Posts: 4
Location: Mill Valley, CA

PostPosted: Sun Nov 13, 2005 2:18 pm    Post subject: Can 800 numbers be assigned to the SoftPhone service ? Reply with quote Back to top

Well, ok. If a 800 number call in is sent to my Softphone, does that mean that when I pick it up on the Softphone :

1) the 800 number is released for another call to come in on the main line ?

2) the 800#'s minutes are nolonger being counted and billed as I am technically on the SoftPhone number, nolonger on the 800# which main number ?


Finally regarding Caller-ID, if I have the 800# directed to the Softphone do I receive true ANI caller information on the SoftPhone or the simple and blockable Caller-ID which would be normal on a non-800 number ?

-Ric

PS - anybody, if you have experience with this, jump in !
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