Vonage troubles with CS and LNP

Posts: 3 · New Forum Member Joined: Nov 11, 2005 Posts: 3

I've been with vonage for my business lines for about 8 months now. The actual phone service has been quite reliable, but, as I'm sure most of you have experienced, the customer service is lacking in a big way.

I have 7 phone numbers for my business. I have 4 of the Linksys PAP2 boxes. 3 of my verizon phone numbers ported without any problems besides it taking way longer than I would have thought (about 3-4 months as I recall). To make a long story short - the last number was let go by verizon and not picked up by vonage. Verizon says it was ported out to another carrier (They don't know who) and they (verizon) can't legally touch the number anymore. Vonage says that the phone number has been disconnected and that they can't get it until it's been reconnected or 'won back'. At least that was their story at first. Then I got the vonage CSR on the phone with verizon. The verizon CSR explained what vonage should have already known.

That is when I started taking notes. 2 more phone calls to CS, at least 3 hours sitting on hold or waiting for the CSR to figure something out, talk to a super of whatever they do and the number is still disconnected....

I was hoping someone on this forum knew who or how I could elevate this with. I have called numerous times asking for a supervisor only to be brushed off. One time I talked to Wayman Gibson (wayman.gibson@vonage.com) who says he was a supervisor. He actually did call me back once the same day, but I have not had his promised email from over a month ago now.

Anyone know someone who I can call or have any other suggestion?

I hope I've been clear here. It's been going on since late august, so I don't even remember all that has happened at this point. Rolling Eyes

Thanks

Posts: 400 · Vonage Forum Evangelist Joined: May 05, 2005 Posts: 400

I had a similar problem before just giving up and keep the virtual# since I had given it out to family and freinds already. LNP transfers in my opinion are pathetic!