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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

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Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
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mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

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Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
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Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
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Topic:
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

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venusfan
Vonage Forum Associate
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Joined: Nov 18, 2004
Posts: 20

PostPosted: Fri Nov 11, 2005 9:04 am    Post subject: My Calls always get dropped Reply with quote Back to top

Okay I'm not someone who complains about everything but as of late I don't or will ever use my Vonage phone to make any calls anymore. Right now I'm just researching to find an option to replace Vonage.

My problem is that EVERY single calls on the phone of lenght incoming or outgoing gets dropped. I will be in a deep conversation and next thing I know I hear a tick, dead sound then dial tone. I've been a Vonage customer for over a year and I have never once called customer service. I just assume that it's what happens with this broadband phone so I just let it be.. however right now I cant take it anymore.

I'm to the point right now where if I need to make a phone call that will last more than a couple of mins I use my cellphone. I checked the dashboard on my account and last month I used less than 100 mins and I have the unlimited plan.

I guess my reason for posting this would be to find out if the service I'm getting is the norm.

I'm not over exaggerating but at least 95% or even more of calls I make with Vonage lasting over 3 mins are dropped. My broadband service is through roadrunner in NYC.
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NateHoy
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Fri Nov 11, 2005 10:25 am    Post subject: Reply with quote Back to top

Vonage is my primary phone. I use it on multi-hour conference calls to work almost daily. I have found the voice quality to be consistently excellent as long as I'm not running heavy uploads at the same time. In the course of a week, with 6-8 hours on the phone, I *might* get one drop. They are very rare, and now that I've turned off QoS on my WRTP54G, I haven't even seen one.

Vonage even survives momentary Internet glitches that take down my IM clients and other connections, with just a brief silence while it recovers.

Is it a POTS line? No. But I depend on it for work, and so far so good.

I would run some bandwidth and Voip quality tests. Also check with fewer/one phone or a non-wireless phone if you are using cordless in case it's interference.

If all of that checks out, you may have a defective adapter. Vonage should replace it if that seems to be the case.
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venusfan
Vonage Forum Associate
Vonage Forum Associate


Joined: Nov 18, 2004
Posts: 20

PostPosted: Fri Nov 11, 2005 1:03 pm    Post subject: Reply with quote Back to top

I have a VTech phone with the two handset... I'm not sure if that could be the problem. I have the Linksys adapter and my regular Linksys wireless router. I don't use any of the eternet ports on the adapter it's just there for the phone.

It's not really about call quality as my call quality is actually good. I've never been able to get 3 way calling to work. My only problem seems to be dropped calls. I have a very good connection to the internet and my wireless signal is security enabled so people and not using my signal.

I don't know.. I may just order from another service provider and do a 30 day trail then decide if I wanna keep Vonage.
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Steve48
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Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Nov 11, 2005 9:12 pm    Post subject: Reply with quote Back to top

So how about running a test at www.testyourvoip.com and posting the detailed results. Run a bandwidth test as well. Maybe we can spot something to account for your troubles.

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Steve Gray
Orlando, FL
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venusfan
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Vonage Forum Associate


Joined: Nov 18, 2004
Posts: 20

PostPosted: Sat Nov 12, 2005 10:06 am    Post subject: Reply with quote Back to top

I did the test and I just copy and paste here.


Test Details
The information below explains why your call quality score (MOS) was less than perfect.

Find the results that you want more quickly...
Jump to: Media Quality Signaling Quality

MOS Analysis from You TO Sydney

Media Quality MOS 4.0 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.57 60.3%
Latency 0.09 9.1%
Packet Discards 0.29 30.5%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 343 ms
Packet Discards 1.1%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss

Jitter Min: 0 ms
Avg: 7 ms
Max: 41 ms

Signaling Quality Post-Dial Delay 421 ms
Call Setup Time 437 ms
Media Delay 750 ms
MOS Analysis FROM Sydney To You

Media Quality MOS 4.3 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 86.1%
Latency 0.07 10.3%
Packet Discards 0.02 3.4%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 343 ms
Packet Discards 0.1%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 4 ms
Avg: 8 ms
Max: 27 ms

Signaling Quality

Post-Pickup Delay 450 ms
Call Setup Time 442 ms
Media Delay 480 ms
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essdeek
Vonage
Representative
Vonage<br>Representative


Joined: Nov 09, 2005
Posts: 28

PostPosted: Sat Nov 12, 2005 10:10 am    Post subject: Reply with quote Back to top

call CS first.. you sound like a little kid that doesnt want to fight a bully at lunch time so you hide in the janitors closet.. there's a number of different factors that could lead to consistent dropped calls, and apparently you have no idea.. so ask someone who does heh.
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venusfan
Vonage Forum Associate
Vonage Forum Associate


Joined: Nov 18, 2004
Posts: 20

PostPosted: Sat Nov 12, 2005 10:34 am    Post subject: Reply with quote Back to top

Thanks.. Well, I just called Vonage and I spoke to a really nice guy in tech service and he was helpful. We basically went though my setup and my cordless phone and he said it's my phone's fault why I'm getting dropped calls.. I guess the phone and my wireless router use the same frequency 2.4 ghz. So I guess It's time to hit up walmart for a new phone.
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sat Nov 12, 2005 10:52 am    Post subject: Reply with quote Back to top

Now you know why the first response that many people get in this forum is "please post your upload and download speeds, details of a test call at www.testyourvoip.com, and complete details of your setup and all the equipment in it".

_________________
Steve Gray
Orlando, FL
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