Dashboard Down?

Posts: 13 · Vonage Forum Associate Joined: Nov 10, 2005 Posts: 13

Well it's almost 5 PST and I still can't log in to the dashboard - I don't get any errors it just loads for like eternity. ERGH any word on when it'll be fixed? Rolling Eyes

Posts: 101 · Vonage Forum Senior Joined: Jun 05, 2005 Posts: 101

At first it was funny, but now, almost 8 HOURS later, it is becoming an inconvenience and annoying.....

Posts: 2 · New Forum Member Joined: Nov 10, 2005 Posts: 2

Well I got on last night when I got home from work (1:30am), I just signed up and got my phones working yesterday. But it seems to be down again. Is this a common thing? (I sure don't remember reading about it in the adds.)

Posts: 11 · Vonage Forum Associate Joined: Jun 15, 2005 Posts: 11

I also had problems last night; we're traveling and I need to change my forwarding number. I thought for sure it would be working this morning.... Any ETA?

Posts: 2

Vonage your killing me!!!!! Why is it so difficult to keep the loggin up and running??? If its going to be down so often then allow us to unforward the line with a phone call. Even CS cant unforward the line for me. I love the rates but the service is killing us! This is getting old!

Posts: 82 · Posted: Fri Nov 11, 2005 9:52 am Post subject:

The bloody thing is still down. Have to change some settings too, but havent been able to do it yesterday, and it still down today.

Posts: 1389 · Posted: Fri Nov 11, 2005 10:08 am Post subject:

Hmmm..I was able to get in this am....

Posts: 2257 · Posted: Fri Nov 11, 2005 10:12 am Post subject:

It's been down for me all morning, but I was just able to get in 5 minutes ago.

Posts: 75 · Vonage Forum Senior Joined: Sep 06, 2005 Posts: 75

i was trying to login since yesterday to setup call forwarding to a land-line, since i'm having some bad ISP issues, and i was totally unsuccessful until a little while ago. i managed to get in and setup forwarding... so at least my immediate crisis is over.

as a side-note, are there alternate ways of setting up features, like call forwarding, other than in the dashboard? if i login to my voicemail via another phone, can forwarding be changed via a menu option there (and if not, why? seems like a fairly handy thing). are customer service agents able to tweak things for you over the phone if you're unable to reach the dashboard? i'm just looking ahead to tonight when i'll need to remove the forwarding i've setup just now, and if the dashboard goes down again i don't want my calls to continue being forwarded.

Posts: 2257 · Posted: Fri Nov 11, 2005 10:44 am Post subject:

blutarsky wrote:

i was trying to login since yesterday to setup call forwarding to a land-line, since i'm having some bad ISP issues, and i was totally unsuccessful until a little while ago. i managed to get in and setup forwarding... so at least my immediate crisis is over.

as a side-note, are there alternate ways of setting up features, like call forwarding, other than in the dashboard? if i login to my voicemail via another phone, can forwarding be changed via a menu option there (and if not, why? seems like a fairly handy thing). are customer service agents able to tweak things for you over the phone if you're unable to reach the dashboard? i'm just looking ahead to tonight when i'll need to remove the forwarding i've setup just now, and if the dashboard goes down again i don't want my calls to continue being forwarded.

Not that I know of, but I'd heavily recommend that you set up your "Network outage number" so you don't have to depend on the dashboard (which ALSO depends on your ISP) when you lose your internet connection. The "Network outage number" automatically forwards all of your calls to the number you specify if Vonage cannot contact your Voip adapter for ANY reason.