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cust2005 Posted:
I was having
problems all
yesterday (Feb
2nd). Outbound
calls,
either: ring
...

In The Forum:
Vonage
Topic:
Inbound calls going to network availability number
On Feb 03, 2012 at 10:27:48

rebus Posted:
This morning all
inbound calls from
non-Vonage numbers
are hitting my
cellphone
...

In The Forum:
Vonage
Topic:
Inbound calls going to network availability number
On Feb 02, 2012 at 08:39:05

salytwo Posted:
Hello, I started
my VOIP system and
I need to connect
it to out site of
my country. How
...

In The Forum:
Vonage
Topic:
how to start VOIP with Vonage
On Feb 02, 2012 at 00:13:30

Stevebo Posted:
My Comcast
Internet cable
outlet is located
in a room apart
from where my
Vonage
...

In The Forum:
Vonage
Topic:
Connecting Vonage Box to Wirless Network
On Jan 31, 2012 at 20:55:18

sahabjee Posted:
Setting these
problems aside,
the FRITZ!Box is a
perfectly priced
and ideally
...

In The Forum:
Vonage
Topic:
modem/router combo and phone ports
On Jan 30, 2012 at 19:24:23

homebrews Posted:
Thanks for the
response. Here is
part of a full
page review on the
7270 which appears
...

In The Forum:
Vonage
Topic:
modem/router combo and phone ports
On Jan 30, 2012 at 15:06:45

sahabjee Posted:
Fritzbox 7390
(German company
AVM) is what you
need. It is
however not
available
...

In The Forum:
Vonage
Topic:
modem/router combo and phone ports
On Jan 30, 2012 at 14:01:29

mattlach Posted:
I have the one
that looks like
this: Not
sure what it is
called. So
...

In The Forum:
Vonage
Topic:
Caller ID Passthrough to Handset?
On Jan 30, 2012 at 12:39:38

homebrews Posted:
Thanks for the
response. Do you
recommend any
combo with the
vonage router that
...

In The Forum:
Vonage
Topic:
modem/router combo and phone ports
On Jan 30, 2012 at 10:35:24

kdf55 Posted:
Which Vonage
device do you
have? You may
have to change
some settings
either
...

In The Forum:
Vonage
Topic:
Caller ID Passthrough to Handset?
On Jan 30, 2012 at 10:03:38


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tysonfamnc
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Joined: Jan 28, 2005
Posts: 188
Location: Ft Bragg NC

PostPosted: Thu Nov 10, 2005 10:42 am    Post subject: Incoming Calls??? Reply with quote Back to top

People and myself are getting a "Please try your call again".

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tysonfamnc
Vonage Forum Master
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Joined: Jan 28, 2005
Posts: 188
Location: Ft Bragg NC

PostPosted: Thu Nov 10, 2005 10:48 am    Post subject: Reply with quote Back to top

I called Vonage...wow I have not called customer service in so long, hate that I have to listen to the functions and all but got my call answered quickly. 910 and 919 customers have incoming call problems and it is being fixed.

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Vonager
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Joined: Aug 16, 2005
Posts: 132

PostPosted: Thu Nov 10, 2005 11:57 am    Post subject: Reply with quote Back to top

As I read your post, I thought I'd scan over to the left side of this forum to the Vonage Service Status and was surprised to see it had an update!

Vonage Service Status
Customers may be experiencing problems receiving calls in area codes 910 and 919 due to a local carrier issue. Please continue to check the dashboard for updates. We apologize for the inconvenience.
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dconnor
Site Admin
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Joined: Mar 05, 2003
Posts: 2251
Location: The Beach

PostPosted: Thu Nov 10, 2005 12:10 pm    Post subject: Reply with quote Back to top

Vonager wrote:
As I read your post, I thought I'd scan over to the left side of this forum to the Vonage Service Status and was surprised to see it had an update!...


Why were you surprised? It is just one more reason to become a member of the Vonage Forum...

Smile

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Vonager
Vonage Forum Senior
Vonage Forum Senior


Joined: Aug 16, 2005
Posts: 132

PostPosted: Thu Nov 10, 2005 12:18 pm    Post subject: Reply with quote Back to top

dconnor wrote:
[
Why were you surprised? It is just one more reason to become a member of the Vonage Forum...

Smile


A dang proud member, that I am!
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tysonfamnc
Vonage Forum Master
Vonage Forum Master


Joined: Jan 28, 2005
Posts: 188
Location: Ft Bragg NC

PostPosted: Thu Nov 10, 2005 12:48 pm    Post subject: Reply with quote Back to top

I have not had to call customer service in like 6 months or so now, so apparently they made their in line to wait much better than before. So that is good to know. I have been with Vonage for almost a year now. I am not going anywhere else for my home service.

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Inmate77
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Joined: Nov 26, 2005
Posts: 5
Location: Chicago, IL

PostPosted: Thu Dec 01, 2005 8:52 pm    Post subject: Re: Incoming Calls??? Reply with quote Back to top

tysonfamnc wrote:
People and myself are getting a "Please try your call again".

I have that problem now and I am not in one of those affected areas. My LNP was completed on Nov. 18, 2005 and they have metioned something of an incomplete port. I can get calls from other Vonage customers, but not from someone that dails from a landline. Otherwise, the service works great.

By the way, I am in the 773 area code and my previous phone provider was RCN and I have Comcast for broadband service. I use the Motorola VT1000 adapter.
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IronHelix
Full Forum Member
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Joined: Dec 22, 2004
Posts: 44

PostPosted: Thu Dec 01, 2005 10:16 pm    Post subject: Reply with quote Back to top

for the record- if you sign up with Vonage requesting a number port, then the ported number gets immediately assigned as your Vonage number, and the other number as a virtual number. Your outbound caller id will be the number to be ported, **and anybody else on the Vonage network will be able to call you with the ported number**. It just takes a while for the PSTN to catch up Smile
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Inmate77
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Joined: Nov 26, 2005
Posts: 5
Location: Chicago, IL

PostPosted: Thu Dec 01, 2005 10:38 pm    Post subject: Reply with quote Back to top

IronHelix wrote:
for the record- if you sign up with Vonage requesting a number port, then the ported number gets immediately assigned as your Vonage number, and the other number as a virtual number. Your outbound caller id will be the number to be ported, **and anybody else on the Vonage network will be able to call you with the ported number**. It just takes a while for the PSTN to catch up Smile


I've completed all the processes required:

November 7, 2005 Awaiting Letter of Authorization
November 8, 2005 Letter of Authorization (LOA) Received
November 16, 2005 Carrier Approved Transfer
November 18, 2005 Completed LNP Transfer

I'm complaing because I don't even have the temporary Virtual Number I was given anymore. Tomorrow is gonna be a week since this problem started. This should of been done on November 18 because that's when the LNP transfer was completed (supposely).

Note: I'm sorry, but I have people that call me and I find it really annoying.
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Thu Dec 01, 2005 11:14 pm    Post subject: Reply with quote Back to top

You said that someone- presumably Vonage- said something about an "incomplete port". However, it was "supposedly" done on the 18th, so did they say what they meant by that or what the consequences of that are?

If the port has not been completed successfully and Vonage has removed your virtual number, then you need to get with customer service and have them re-establish it. If the port was not done properly, it may well be a problem with your old carrier, not Vonage, but Vonage still has a responsibility to you to provide service. I'd get with them and not take no for an answer.

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